I've been seeing a physiotherapist (Stephanie) at this practice for a little over a month (April to…read moreMay 2023) and I have received excellent care. Skilled, and receptive to the client's input, Stephanie has provided a gradual progression of exercises both in the office, and for homework, reinforcing the improvement to movement and comfort. The rest of the team operates at the same high level of professionalism and care and the result is an optimal level of service. I would highly recommend this practice.

Today was my 3rd appointment at this physio location - DR referrals only here I believe apply…read more Staff are professional but laid back and attentive. No one lets you sit there for any amount of time on your own which is nice! I have been to other physio offices elsewhere where I have felt rushed and just one in a large pile to be processed so to speak. I This office is very open and there are about 8 beds. If you insist on privacy you will not have it here but everyone is there more or less for recuperative reasons and it is comfortable enough. There is a small waiting area, front desk receptionist and overall, I find the program to be very helpful and organized. Timing is always spot on and I have always been able to get in and out in under an hour while getting useful treatment.

Continued treatment of lower back pain over many years by one of their physiotherapists has been…read moreexcellent and had given me many years of continued mobility allowing me to travel world wide up to 5 trips per year. Referral for X-ray, ultra-sound imaging has helped my spinal specialist to continue further treatment including MIR diagnosis and spinal injections. I was referred to the specialist by the clinic's PT. Parking at time is iffy but come a bit early and you will find free parking.

Unfortunately this place turned out to be a major disappointment and I cannot stress enough to…read moreother would-be customers to steer clear of here. 1) record keeping You would think any kind of healthcare facility, be it a physicians office or a massage therapy place, would have a professional obligation to maintain accurate records of what is done at each appointment. That is not the case here. They have noted that I had multiple physio appointments but no notes or record of what exercises or plan they had done. Essentially, at each follow-up it was like a whole new visit with many "what did we recommend last time?" Pathetic. 2) customer service Imagine trying to get a progress note sent to your physician. It's like pulling teeth. They promise that they will get it done promptly, many weeks later you're still waiting and after calling to inquire you're met by an abrasive and dismissive admin assistant who says no note to that effect was on the chart (see point 1). Incompetence runs very high in this place. 3) questionable billing Check your credit card statement. I have a few charges above and beyond what was agreed that "magically appeared" on my statement...these are currently in the process of being investigated by my credit card company and hopefully a chargeback will ensue. Bottom line is, there are far better and more ethical places to find in the city for physio and other allied health professionals. I, unfortunately, looked for the cheapest place and essentially got what I paid for -- a shit experience. Stay away.

What a quaint little clinic with exceptional quality from everyone inside! I had some recent bodily…read morehealth issues.. and i found myself in this clinic, the staff was so kind and caring i was simply dumb founded! The physio therapists were so knowledgeable and hands on i hardly had time to write this review! People doing a full assessment of my injuries, being ridiculously prompt with treatments and heat. It was sheer insanity. 5 starts you crazy kids.

I have to say Brian Yu is probably the best physiotherapist in the City. He is extremely skilled in…read morethis field and I highly recommend him. He has helmed myself and my daughter tremendously.

Amarjeet provided a very professional care. Very friendly,…read morerespectful and gentle. Provided exercises that help a lot of fixing my issue.

We both are extremely pleased with the professionalism and care that Amarjeet has provided to two…read moreof us. Thank you so much for all your help Amarjeet. See you soon. Take care Tim and Rosana Jones

Great office staff. My physiotherapist, Grayson is knowledgeable, welcoming and encouraging. Great…read morelistening to my feedback on the exercises and experience as I heal. Appointments run on time, which I appreciate. My experience has been very positive.

Although this was the third time I required Physio after a TKR it was my first experience in a…read moregroup class. The first day was my assessment appointment and it was done by Andrew whom I found to be understanding, considerate and knowledgeable. All of the following sessions were handled by Enoch who was also very knowledgeable in post operative therapy. Each class began with 15 minutes of warm up exercises led by Allie. I wasn't at all sure how a group class would work for me but it turned out to be pleasant and most importantly successful. The guidance and instruction given to ensure that I followed and did the exercises correctly without issue was very helpful. So anyone having Knee replacement or hip surgery should definitely consider MarketMall Physio as they have a great team of knowledgeable therapists and Kinesiologists. Thanks to Andrew, Enoch, Allie and Jenna Sandra

Problem with purchased item resolved. Very pleased with…read morephysio for both of us. Convenient location and excellent facility.

I have been going to this clinic for years and am impressed every time I go. The staff are very…read moreknowledgeable and will work with each other on each client's therapy needs. The front desk team are so friendly and accommodating - greeting everyone by name and sorting out anything you need. Love this place and can't recommend it enough!

"It's uncomfortable but it is necessary..." is something you might hear Dr. John say in the most…read moremeaningful way...I found Motion Focus & Sports Clinic online after tearing my knee and needing some rehab help...it was close to home and seemed to have easy online booking system. I have not been disappointed. Unlike other clinics you are one on one with therapist, lots of equipment and tools to find what works best for you. I have always felt comfortable and pushed to within my limits to achieve my goals. Staff is great for a chat and laugh. Never an issue booking, online system is easy with email and text reminders. Even behind the masks everyone is always smiling...knee is feeling great and with Dr. John's help I may not even need a brace!!

John and the staff are welcoming and very knowledgeable. Always explaining the treatment and I…read morenever feel rushed.

I have been going to this clinic for just over a year and todays massage was just as amazing as…read moreusual ! Evan Shepard is a young man who is not only professional, unbelievably talented ! I have suffered from shoulder and neck pain , off and on for years , along with headaches. Evan worked out the knots and relived the pain in my neck . I would recommend this man 100x over !

This is a bit of an odd review: the massage therapist who worked on me (Sarah) showed a lot of…read morepromise and I'd give her a 4/5 star rating. However, she was a student doing her practicum hours, and I think it's very unusual for Silver Springs Massage to not inform me as a client that I was being treated by a student, and worse, they charged full price for the 90 minutes ($140+). So that's why I'm giving them a 3 out of 5 star review. I've been a part of student clinics at other massage therapy businesses, and it's always explained up front (in fact there's paperwork to sign indicating you acknowledge that this is a student treating you), along with the service being at a steep discount (50%+ or more). After all, you are being treated by someone who isn't yet a professional - they are learning by practicing on you. You are helping them by being practice, and you are getting the benefit of a less expensive massage in exchange - except Silver Springs Massage isn't doing that, which I object to. Sarah was clearly a student - she forgot her massage gel, forgot to charge her phone so we didn't have music playing during the massage, and had pretty rough transitions and technique in some ways - but she shows a lot of promise and did some stretches and techniques I'd never experienced before. Given more experience and time, I'm certain she will become a superb massage therapist.