Nick is who scheduled me and was super patient even though the office closed in like 9 minutes!! Very kind Individual wanted to make sure I was completely comfortable with the therapist and psychiatrist I scheduled. I kept remembering my preferences while we were in the process of booking and I really appreciate him. The yelp reviews really worried me, but I realize people usually go to yelp to complain I will update my review if something financial comes up because I'm brand new to this company for both therapy and psychiatry. read more

EVERYTHING!!!!!! I just had another horrible experience with life stance. Their first appointment for me is September 11 and so therefore I am running out of my medication and they essentially told me good luck with that so I don't know what that means. I guess I have to go to the emergency room. You don't just quit psych drugs. They are unprofessional. They are rude and the girl hung up on me. Worst place ever do not ever go there unless you wanna get more mentally unwell they suck. read more

Garbage billing department and customer service. DO NOT, I repeat, DO NOT go to this company for services of any kind. They have been billing arbitrary amounts to my credit card with no explanation as to why. I also have money due to me for hundreds of dollars for an overpayment that was made months ago, which I was told would be sent to me via check. It never was. Today, months later, I sat on the phone for well over an hour, frequently on hold, only to be told -- WITHOUT any billing statement or explanation of the charges -- that my credit card was refunded for half of the amount I was originally charged and that they owed me no further payment. Again, I sat on a call for well over an hour, spoke to two different people, sat on hold for long stretches of time only to be told without any receipts that I was owed nothing. Do not give these people any money, and especially do not give them your credit card number. They will almost certainly cheat you and waste your time. read more

My two daughters and I have been going to see wonderful therapists here for 1.5 years. Apparently, billing just got started and is charging me thousands of dollars for the first month. I takes to "Comfort" on the phone and she was very unhelpful. Then I talked to "charity" on the phone and she explained what was happening but said there was no way to fix it and nobody higher than her to talk to. I was stuck with it. Period. Now I am looking for lawyers. read more

New ***Be careful**** They'll send you to COLLECTIONS! Even if you have insurance and use your Employee Assistance Program authorization for free sessions you can still be charged!!! I saw a therapist about 5 times and was charged for multiple sessions!! My EAP covers 6 free sessions per issue!! I called MULTIPLE times over YEARS and even visited the office once to get it rectified. I spoke with many different people including people in billing. The issue was never corrected and then they sent me collections!! When I spoke with billing the woman I spoke with even confirmed that my first few visits were covered by my EAP but the last ones were not billed using the authorization code meaning it was an error on their end. read more

My appointment was not very personalable .. it was just like here's a script and then I was being referred to another doctor 7 months later was the earliest appointment. 4 months into the 7 month waiting for the appointment they canceled my appt because of my age bracket. So upon wasted time that was frustrating. Secondly, they billed my original appointment wrong and the claim was denied. Because they billed me for a doctor I didn't see. I had to follow up with my insurance company because the lack of communication was going nowhere I sent emails and crickets. . This place doesn't care..I recommend to go somewhere else. read more

I had the unfortunate experience with nurse practitioner Jennifer Bulter..a professionally immature young lady with minimal knowledge or clinical experience. We just moved to FL from CA and I needed a new doctor. I have retired from the medical field and understand what medications I am on, how medical professionals and practices should professionally behave...not being a Karen, just explaining Im not dumb and thats what she was counting on . Oh...Be warned you will not see an actual Psychologist, they will force you to see a Nurse practitioner first. Anyway, she informed me all my medications that have kept me stable and my anxiety and panick attacks under control, she was going to be changing and we were going to try her meds, that her pharmaceutical reps push. The new medication has not been around long enough to understand side effects and I have 2 autoimmune disorders,they cost a fortune and cause extreme weight gain. My current regimen does not. My anxiety pill is Lorazepam, I only take it when my body reacts to my anxiety and my blood pressure goes up or I have a panick attack, maybe 2 times a week...immediately I wad reprimanded for taking an addictive substance. She wanted to move me to Klonipin, I explained that gives me hives and makes me zone out and sleep all day, Nurse Bulter argued it shouldn't. So she moved onto Xanax, I said no...working in the medical field I have lost patients from Xanax overdoses and I dont want to get high, which is what Xanax does to me. She argued again that Zanax doesn't make people high, the Lorazepam I have been taking does and again indicating I am behaving like I am an addict. No madam, as I shared with you I am a victim of child, sexual, physical and emotional verbal abuse from the time I was 3, which has been 52 years. Then she informed me she cant prescribe anti-anxiety over a video call, I totally understood and we made an in person appointment for February, then she informed me that the in-person visit will be discussing a change in my medication regime and no anti anxiety meds unless Im willing to try a new one. Now, why I mentioned her age...Nurse Bulter has a great deal to learn about PTSD, Acute Anxiety, Acute Panick Disorder and understand that playing fast and lose with new pharmaceuticals can actually cause more mental duress and harm than listening to a patient that is just trying to establish with your practice and get her antidepressants refilled. Thats all I was trying to do, but this young lady just seemed to be about drama and creating drama where there was none. This is not college and no longer a theoretical situation, these are people's lives and if you do not listen to your patients and adamantly insist treating with your ego...you will fail and deserve to do so. Also I did call to request my copay be reimbursed, no call back. I also called and ask to speak to someone so they might take time to train and further educate Nurse Butler, I was told she was too busy to take my call...which is why I am now leaving a review, to warn others...you will be treated like an addict (chill nurses, they are only antidepressants) and will be left educating a nurse and medical practice on proper patient care, patient understanding and interaction and really knowing your patient's before you decide to alter their medications for your profit. read more

The doctor Jay Leathers was absolutely horrible. I do not recommend this place or that doctor. Jay was rude, basically telling my son he couldn't help him. He made my son feel terrible for opening up to this guy. Please take my advice Don't use this doctor. read more

Therapist was not good at all. Went for personal help and she diagnosed my wife who she never met! "Your wife drinks because she is bored, you need to get her out more. Gave me nothing for me to work on other than making my wife happy. Also said that insurance would cover all costs. After four visits got a bill for $657 after I stopped going. Paid the bill and harbor even more resentment towards this place! Don't go! read more

Stay away from these services and this doctor! Very disorganized, poor and rude communication, Dr Lilliana Aponte-Yap showed up over 20 mins late in Zoom for the 1st appointment and didn't show up on the 2nd, she is not responsive and missed my medication refills after 3 calls to the office, 5 messages and 5 refill requests on the portal. It is very unfortunate, that instead of providing a treatment, this doctor worsens her patience conditions due their negligence and lack of care. read more

They leave no exceptions for circumstances beyond your control. I was signing into my meeting and the fire department made me evacuate my residence. The second appointment missed was because I was rear ended and my nose was broken and had two black eyes. They scheduled an appointment for me but then discharged me for "non compliance". This is absolutely unacceptable. This was out of my control. I tried to call the corporate office and they never answer their phone. I give this the lowest rating possible and would give negative ratings if possible. Go to Lifestance at your own peril. They are absolutely awful. read more

The therapist was good. (She was also smart--she left Lifestance.) The office is *HORRIBLE*. Extremely unprofessional. They have not hired enough employees. That's a You Problem, Lifestance! 1. The therapist didn't show for the telehealth appt. After 10 min, we called to find out what was going on. On hold for FORTY-FIVE minutes = whole session time. "Oops, we booked you when the therapist isn't available." "Do you all realize that people who USE the therapist are having mental issues, and feel like they don't matter?? When you Don't-Answer-the-Phone for that long, it reinforces that no one gives a damn." 2. When they went to resched, they booked for a Tuesday, despite our pushback, "Therapist only does telehealth on Fridays." Guess what? Therapist no-showed Tuesday, explaining, "I only do telehealth on Friday." Well, tell the idiots in the office that. 4. My Google Review from 2/13/24: I called around 11:45am today, sat on hold until 1:06pm when I exercised my "Your time is valuable. We will be with you shortly. Or press 1 for us to call you back. You will not lose your place in line.," option. I pressed 1. They called me back at 1:57pm. The lovely billing rep was a pleasure to work with. I mentioned being on hold for over 2 hours, and she politely quipped, "We are a VERY busy company." Code for "under hired". She put me on hold to get verification about one of my nuances. She came back after 35 minutes, explaining that she was calling someone internal for assistance, and SHE had been on hold on HER line. She said she'd continue to hold, and call me back only if the ruling went the other way. Over three hours of my day, and I STILL don't have an answer about the $37.47 balance. Ridiculous. 3. My commercial insurance "Health ACE" and I have been asking since March 25, 2024, for the Lifestance billing team to submit DOS 1/26/24 and 2/16/24. Lifestance told us on March 26 "claims are pending". Inaccurate. I followed up April 1, explaining that my Health ACE has sat on hold for *HOURS* to talk to Lifestance Billing team, never made contact, can you please submit the claims? Got a response that "Insurance Collections is reviewing claims." My Health ACE confirms the claims were not received. Followed up on April 5 and April 12, no response. Health ACE has held for probably 10 hours so far. Still unresolved. And of course, there's only so many days to submit the claim and have insurance cover it. If Lifestance misses that window, I'm not paying. I have the documentation in case they try to send us to collections. TLDR: Office team SUCKS. When they ask for a CC# to put on file, give them one you don't mind cancelling and having reissued. read more

LifeStance Health - Hold time 1hr, 19 min. - Medical Centers Near Me - Maitland, Florida

If I could give 0 stars I would. Not because the staff was bad but the COMPANY its self is awful. 3 TIMES the day of my appointments they TEXTED me and told me the staff (DR / therapist) quit and they NEVER tried to reach out to reschedule or find a new provider. This not only interferes with mental health but also delays prescription refills! Positive: staff Iv spoken to has been kind. read more

The doctors are great, the billing is a nightmare they over charge. I have had to call every month to fix billing issues because they cant figure life out, and cant even keep within there own policys. if you use there services you have been warned read more

Terrible admin, billing and treatment of their doctors. You and your provider are just a number. And this coming from a two year patient. And they're a publicly traded company.... read more

Oluwatoyin Adekeye, NP with for LifeStance in Annapolis is excellent! Easy intake and coordination with staff for my appointment. Oluwatoyin Adekeye, NP was excellent, great bedside manner, thorough, knowledgeable, supportive, empathetic and met all my needs. Best NP I have ever experienced. Highly recommend her! read more

lake Nona Horrible! awful experience from day one. DO NOT SSEEK HELP HERE , especially if you're sent here by the VA. they have no idea what they're doing they tried to charge me even though billing was to go through the VA . they set me up an in person appointment the told me the provider wasn't there and only did remote appointments on that day . after waiting for them to try and figure it all out which they didn't , they attempted to set up a virtual appointment in the office but the girl had no idea how to log into the computer . at the end of the day I wasted 3 hours of of time tha I took off of work and didn't even get to see a provider or prescriptions . I never leave reviews except when they are this awful ...go somewhere else. read more

OMG! DO NOT EVER GO HERE. For one thing I stayed on hold for 35 minutes yesterday. For another I made an appointment YESTERDAY only because I didn't think I had enough medication. I found out I did and I canceled the appointment for today. They want to bill me $100 for canceling. I don't need to see anyone. I only see a nurse practitioner who gives me my meds and the appointment lasts for maybe 5 minutes. THIS PLACE SUCKD AND I AM GOING ELSEWHERE. read more

1 star for the best therapist I accidently find. Otherwise, the company is insensitive and a money seeking company!!! What mental health company ask you to pay your co- pay/ balance in order to get to ur therapist??? If you use the portal they give you,you won't get connected till you pay 1st!!! STAY AWAY read more

Where cash comes before compassion. I had a tele-appointment twice. No link was ever sent. No communication. However, they certainly were quick to send me a bill, which I won't be paying. I should of seen a red flag when they were very concerned about having my credit card number on file, before they showed any interest in my condition. Shameful and disgusting. I should of read the reviews before getting involved in this sham outfit. PLEASE DON'T GO HERE, YOU WILL CERTAINLY REGRET IT. THANK GOD I CAN DISPUTE THESE B.S. CHARGES WITH MY CREDIT CARD. read more

The nurse practitioners refer to themselves as doctors, which is typically an ethical violation to claim to have qualifications that you don't. This facility is a business and just that. They are not committed to the people they serve. My biggest concern with them, and the reason for leaving, was their illegal billing practices. They engage in retroactive billing, duplicate billing, and fraud. They were withdrawing money from my account under two different names (with the same phone number) without any notification. This occurred after my insurance company paid in full for services. The billing descriptions are inconsistent also and they ignore any attempts to communicate with them to resolve billing concerns. They also ignore contact attempts by the insurance company. I'm shocked that something like this can happen and I'm currently in the process of reporting this company for billing fraud. read more

we have tried 3 times to find the suited Therapist and we have not found one as yet. the first therapist recommended someone else as she did not think she was the right fit. ok. the second on the same thing. but dealing with the office is difficult and the people there must be hard of hearing and need help too. I have not been this frustrated dealing with professional in a long time read more

My first virtual appointment, therapist was a no show but I get an email saying I was the no show. I call and have to clear that up. My first actual session with Nicole H. was just a series of questions to get to know me but at the end she said we were out of time and wanted to schedule a 10-15 min quick call to finish up with her introductory questions. I said sure, but how would a 10-15 min session be billed? She admitted that my insurance would be billed for a full session. So I said, let's just do a full session then, so I get the full value of what I'm being billed for. Her mind was blown like that had never occurred to her. Fast forward a few more virtual sessions, I tell her at the start I wasn't feeling well but I didn't want to cancel last minute, she asks if I wanted to "reschedule" and I said sure, if that is an option. I get charged $100 for "a late notice cancellation fine". Thanks, Nicole. Customer service was no help getting that charge removed and when I told them I was frustrated with their service the customer service woman literally hung up on me. I felt less like a customer and patient and more like an obstacle. read more

Very unprofessional. I waited 3 weeks for an appointment. The person who was supposed to see me didn't show up and they didn't even bother to inform me. This was my first time coming here and it will the last one. Trying to correct my issues when they can't even commit to show up to an appointment read more

Absolutely awful. No issues with the therapist herself, but Lifestance as a whole is a mess that has only increased my stress AND forced me to cancel future appointments to avoid any more insurance/billing issues. I tried to get my credit card information removed and they claimed the "system was down" only to auto bill me the next day. They submitted ALL of my insurance claims incorrectly and admitted to doing so, which is what created the patient responsibility bill in the first place. I called for a refund, to be told no problem we'll send a confirmation email to your portal - nothing. Now I have to dispute the charge on my credit card and try to get them once again to remove my information so they don't continue charging my card for funds that they shouldn't be receiving from me in the first place given they are (confirmed) IN network, but have been filing my claims as OUT of network. I am 9 months pregnant and so stressed about many other impending bills, this has been additional unnecessary stress and they are useless in providing anything more than lip service. Icing on the cake, they've made the same error with my husband who is also working to have them correct an over $700 bill that he does not owe. read more

Lifestance is a huge conglomerate and thus communication is maze of difficulty. All they care about is making money. I have had to rotate through several different psychiatrists in the last year because they quit as a result of being overscheduled by Lifestance. As a result, it is nearly impossible to build a relationship with any one provider. It's often hard to get appointments, especially in emergency situations. I cannot express how much I am disappointed in this company. read more

Life Stance does not offer "standards of care" for conditions listed on there website - Specific to more serious diagnosis. They are in serious legal territory for non-adherence of care and stabilization. My daughter has had 2 relapses in 30 days, reported and requested for immediate action, they did nothing which has caused her set backs, Collateral was provided and ignored, her medical records provided not found in her patient file, giving bad advice with severe risk profiles no understanding of active psychosis or the ability to identify it when sitting right in front of a psychiatrist. This is high risk to safety plans and the standards of care they are by law required to adhere to. This is nothing more than a try to catch all billing practice not operating and functioning to mental health care standards. Stay away if you value your mental health. This is an assembly practice. Check the active class action lawsuits active and settled not in there favor. read more

do not use lifestatnce health. be warned. they try to bill you randomamounts for their issues. they do not know what they are doing. i had to contact the better business bureau. read more

Credit card or no help. I was told I need to give a credit card number over the phone to book a new appointment. How much more added do you think that was to my already anxiety and stress. Shamefully. read more

Doctors are great. Portal is terrible. Hard to pay bills and schedule appointments. You call to pay, because portal sucks and it takes forever to get someone for help. Then, you get bounced around and around. Forget about sending messages, awful. The worst platform I have ever had to deal with. read more

Only adds to stress to your mental health! I've been working with this organization for 5 weeks. Was assigned a horrible therapist who wound up leaving the organization after 2 sessions with me stating the companies vision didn't align with hers. In addition it is practically IMPOSSIBLE to speak to a human being unless it is about setting up an appt (getting money from you), or billing (getting money from you). There is no way to upload documents directly to their portal for review. Requests for assistance from both staff and Dr. are impossible to get timely...again...did I say MENTAL health? At one point I was told that documents I needed to return to work had been uploaded and taken care of, only to see the original documents with NOTHING updated. In addition, I have not gotten paid in 5 weeks due to their lack of follow up. This organization has done nothing to help me besides give me drugs...increasing dosages, and billing me. DONE! read more

When a medical facility asks that you keep a card on file, don't ever do it! Find another facility for treatment. This place will continue to bill you when you have zero co-pay, then they don't refund your money. You have to call in and ask for a refund once the EOB has gone through the insurance company. It's NOT your responsibility as a patient to do this. I just spoke to Brittany (sp?) and she was very rude. She kept interrupting me. She said they put in the wrong billing code, so it's my problem? I'm so over the billing with this place. I see plenty of other patients have had problems, too. Also, what are they doing to protect our debit/credit cards? They bill without any warning. All of a sudden the money is missing out of my account and I had no idea they were going to bill me for anything, until it's already happened. A warning would be the least this place could do! Ridiculous practice!!!!!! read more

Told Nurse Practioner that the medication he prescribed was making me more depressed. He said to stick with it. It wasn't helping. He never checked to see if I was doing better. He also told me to check myself into a hospital so they could find the right meds! Does this sound like a professional?! I would look for a company with professionals that care about their patients. read more

Short Background: Been at Lifestance since 2021. Lifestance in the beginning never wanted to know what was wrong with me. They enjoy coming up with other diagnosis's so more medications can be dispensed. The director who ever that is (I had three different names at one time) These people are ignorant. FROM THE BEGINING I KNEW THIS WAS A BULLSHIT PLACE. My wife insisted I try. What a mistake. One of the first doctors with Lifestance wanted me on Namzaric this is a Alzheimer's medication. He wanted to treat my memory issue that is cause by pharmaceutical drugs from the past with more medications. No one seems to understand it only makes you worse and kills you. You cannot treat what is happening to my memory with Alzheimer's medications! Nonsensical that I know more than these so-called professional doctors. It just isn't Alzheimer and this doctor was saying "It is." even after telling him what has happened to me on pharmaceutical medications. It gets bad from here. Agonizingly painful, disrespectful, ignorant people, and you'll encounter narcissism here in a way that will assure you that these people are sick I mean sick. The worst for me was being told by my doctors when I asked for help. "I am not that doctor." What you need to understand is, Lifestance's doctors were telling me "WE ARE NOT DOCTORS." If you seek details read on, I will try to make this as painless as possible. So, starting in 2021, I got my first doctor for PTSD started a few medications and was put on Seroquel. Here is the problem (which I didn't know about, until I got sick) I have a neurological problem call essential tremors and I have a doctor for that for over 10 years. I take Nadolol for shaking. It works well enough, and I really don't shake that much. I only had ever shaken in the past if very stressed and that was very mild and controllable. So, my essential tremors have never been a factor or problem in my life. The Seroquel changed all of that by the start of 2022 I am so shaky my attitude is that of anger. I am tied of shaking, tired of sleeping on the couch from shaking the bed. I am sick of Lifestance they need to help me. I am begging these Lifestance doctors to get me off of what they put me on. Today I am shaking and grunting all the time from Seroquel. My Nadolol doesn't work anymore, because of the Seroquil. Seroquil has some serious side effects that are extremely dangerous to someone with essential tremors. Shaking, to seizure and that is what is happening to me now. Why would you give a drug like this to someone you know has tremors? How stupid do you need to be? No doctor at Lifestance knew of any of the side effects with any of the drugs they were dispensing. A bunch of do-nothing drug dealers. A bunch of drug dealers selling medications they do not know what the medications even do. October 2022 to November 2022 I admitted myself into the hospital from being sick from Seroquel. Long story but the hospital got my money and did nothing for me. Lied to get me in then said we don't change medications here. This is what Ron DeSantis has done to Florida's Mental Health care. We are the lowest funded State in America. End of Nov. 2022 another referral from Lifestance. There were several before this one. There was a Wilkins and a Beleaguer and a Leathers. I am missing two more here that I met briefly, and they left. Lifestance Doctor French was called in. Posers. French isn't taking me off Seroquel, great. Not listening to me. Nov. 2022 Referral with Lifestance (3nd counselor) first one disappeared second told me at the end of our conversation that she wasn't even a counselor. I called and got a Nestor Castellon. Nice but didn't know much. DEC 2022 Doctor French has diapered. No word on my doctor or counselor. Becoming worse each day. Jan 2023 New doctor (Doctor 4 or 5) Doctor Sethi. Sethi looks dazed and confused and has no clue as to why he is talking to me. He doesn't want to hear anything he just wants to know what medications I need. We argue I am sick of this shit. He tells me he isn't the doctor that can help me. Jan 2023 new Counselor (number 5) C. Martinez. We fought about my treatment. She did little to help me in. March 2023 meeting with Sethi. Sethi says he will see me every 3 months and is doing nothing more with the Seroquel. I am so sick and this doctor has this attitude. June 2023 Hospitals are no use, talking to 7 doctors is a waste of time and money. I shake so much a review like this is taking so long to write. I know thisis very horrible, I can only tell you to warn you. New Doctor F. Rodriguez I am told by Lifestance this is their best. this meeting is the borderline worst meeting with anyone at Lifestance. The guy would not listen to me actually interrupted by making ye,ye,ye,ye, sounds at me. He didn't want to hear anything from me. I told Franses to fuck off. June 2023 I have been let go, Lifestance has shown me their true colors over many years. You will die here, mark my words. read more

LifeStance is the most unprofessional company that exists when it comes to Mental Health. They will fraudulently charge you for non appointments and will never return a phone call or even answer any calls. I was remiss in not reading reviews before I decided to use LifeStance. The company needs an overhaul in Administration because they are not doing their jobs. Don't give them a credit card otherwise they will charge it to their advantage. I'm sorry that I choose LifeStance because they make the Mental Health challenge unbearable. read more

This company is a joke. For months, if you called, you would be on hold for over an hour. You could try the option of having them call you back but they never do. I personally had to drive there to talk to someone. This would be awful enough with any business practicing this way but this is mental health we are talking about. And forget trying to use the patient portal to try and do anything. They did finally fix the phone situation. My other complaint is Dr. Sethi. He is a psychiatrist. I am not. When discussing medications he asks me what I want to try. Isn't it his job to listen to my issues and determine which medication would be best?! I have never taken medication for mental health. I don't even know what's out there. Once a medication is decided upon he always says the same thing. "I have a lot of patients on this. It works well with no side effects". Well, four medications later none of them work. Then again he will ask what medication I want to try. It's utter bs. He is also rude. I wouldn't recommend to my enemy. read more

Therapist are great , no complains there. Be carefull with their billing and their $50.00 "no show" fees. I had some appointments canceled by them and system issues in their part where I was unable to log in for my appoinment and still got charge their fees. I am now dealing with $250 of no show fees. I reach out to their billing department back in June with no call backs. Reached out again in August to the local office with no call back. I called today and was told that I would get a phone call back as the manager at Lake Nona was busy.... will see...in the mean while I am been threatened to be send to collection. read more

This is one of the 3rd parties that United Health Care uses for counseling services. This organization is one of the worst I've ever had to deal with. They insist on getting a credit card card from you up front so that they can charge fees that are impossible to get refunded. They are one of these organizations that does not staff customer service and to get to a real person requires Herculean attempts. Their billing department has very short hours and I have never had any one answer. I have received one call back after 7 tries. It's not clear why I have to deal with them if I am a subscriber to United Health Care. I have also reported problems with LifeStance to UHC. read more

my therapist is amazing and i wouldn't change anything about my experience with lifestance.

this place is a joke. I have been trying to get in touch with someone for months. Now they tell me that this is too short and that I need to make it at least 85 words. Well, there are many words I could use to describe how sorry Life Stance is. But the only one I can think of offhand is totally useless, another is no patient care. Trying to charge me for a bill I do not owe. Take my advice. Don't expect Life Stance to help you in anyway at all .your life is in your own hands. read more