Jeff was amazing made me feel very comfortable and he really went out of his way to make the…read morepurchase Jeff has earned a longtime customer

Never in my life have I ever dealt with such a put-out bunch of people. I would never recommend…read morethis company to anyone. I had ordered 101 prints back in the winter for an art show and they were delivered to me via mail. prior to this they had already forgot to do one of my scans of my original so i had to pay extra shipping for that since it was through a separate order. However, the order confirmation looked good on both receipts and everything I ordered was present in the recipt. Wasn't until recently when setting everything up for the show that i realized they had only sent 86 prints. I didn't take them out of the box when skimming through. They were never sent. The workers in the production room insisted they did everything right yet, I never received the 15 prints and was still charged in full. I sent an email saying it was too late for the prints at this point and that i couldnt use them. I asked for a refund for the missing prints. They informed me "it's been over 30 days" and didn't care to elaborate on "30 days past" what exactly? or their refund policy. I asked about this several times but never got a straightforward response till later on. I Initially spoke with Pam and she was open to helping me submit a refund but failed to inform me she was doing it in that very moment, and "sent" the refund to an inactive card. She told me that she could possibly just send me a check in the mail instead and would get back to me. After this, she said that the owner told her all she could do was give me a "print credit" to print more in the future. Mind you i expressed over and over i could no longer use the prints and was ignored continuously. I asked to speak with the owner. He did not contact me till the next day and i was told he had to consult with his wife about giving a refund first. He said he would call me around 2 the next day. I waited for that call, knowing i wasnt going to get a refund at that point so i just called pam and said i just wanted the prints since it was the only way of essentially getting any money back At that point. She told me during the call that they have a "no refund policy". She clearly had no idea about this beforehand, and agreed she didnt. She apologized and said "i shouldnt have tried to help you", "should've asked first" and confirmed she would send the prints. At that point I wasnt planning on speaking to owner. Regardless, he called me over half an hour later than planned, reiterating the same thing about the print credit. I essentially said i give up and just wanted the prints so i could be done with all this. I also expressed how upset i was at the lack of professionalism. He only apologized for this via email after we called when I mentioned id be writing a review. I reminded him that stealing money is illegal and he said he "didn't care" what he was charged with then said the prints would be sent. That same night, i saw they labeled the new prints with the wrong address (which I can no longer access), rather than my only shipping address on file. I informed them and was told I might receive new confirmation for the address fix and should be able to use the same tracking # to view the update. I didn't see the address fix. So, i called to simply to see if it was just an issue on my end.This person in the production room was very short with me and just told me to look again and that they didn't know how ups worked.I wasn't able to find that information but the order was eventually delivered. The lack of professionalism, negligence and incompetence has been unreal from the start of this nightmare process. They took advantage of a student when it was so easy to do the right thing. Obviously the culture the owner has established is don't count on any service after the sale.

Knowledgeable Staff, friendly service, and a nice stock of used and vintage cameras and lenses…read more These people are actually enthusiastic about the practice of film photography. Enjoyed my visit.

I would absolutely recommend legacy. The staff are extremely knowledgeable and very friendly. They…read morehave excellent turnaround time for development a good film selection.

Fantastic, knowledgeable staff whose personal approach to photography gives back to the photo…read morecommunity. This full service dealer has all makes and a wide variety of accessories which you can get a convenient central DFW location.

This place use to be the place to go. BUT it seems like the employees are just tired of being there…read moreand causes them to be rude. Especially the rental dept... Its sad because the owner and wife and daughter(not Shure if daughter still there) were nice folks

Great experience at APV studios! I made the drive out here from East Dallas and it was well worth…read moreit. I needed photos done to renew my Canadian passport and the business owner was well versed in the photo requirements. He managed to make the process enjoyable while remaining efficient!

It started from the incredible energy over the phone - I could tell the owner (Superman) is super…read morefunny. I went a few minutes later for a passport and he greeted me with smiles. He has the professional setup for proper lighting and a real camera. He was so kind and genuine. Very easy to talk to and you can tell just loved what he does. While he printed and cut my photos - we shared great conversation and laughs. I highly recommend his work and company!

No matter what occasion, either it's lifestyle or professional or wedding , family, Maxter…read morePhotography will never fails to amazed you. He is passionate, and thrive to gave you the best shots, until he satisfy. Value is always his goal.

Good service. His team did a wonderful job during my wedding. All photos are awesome and my family…read morelikes it a lot. Would recommend to others

I'm having a hard time saying anything nice about Gary Bicknell. He does his job. He definition of…read moreNICE not one recognized by many. He's matter of fact, black and white not nicer than he has to be. I'd be like that too I I worked alone and in a cave. Mr. Bicknell is blunt and curt to say the most. His estimates take a long time. I got mine in the mail 7 days after I dropped my lens off. Then when I paid up front for it the invoice and he told me that the repair would be 15! 15! Working Days! Seriously?! I've got to really look around for other repair places in FW. I'm sure he isn't the only game in town. If anyone knows, please let me know. I'd rather not go to Shutterworks again.

I busted the living sh*t out of my Nikon at home, and didn't have a reasonable alternative to fix…read moreit other than have Best Buy mail it out to the manufacturer for three + weeks of work on it. Enter Shutterworks. After dropping it off to a young, late 20ish male and given an estimate of a few days before it was even looked at (due to a first come, first serve basis with customers), I received word that my Nikon needed a new lens + shutter parts. The estimate would be 15 business days. Sigh. After receiving the repair estimate via email, I was surprised that the owner mentioned that with parts, my camera would be ready in 5 days. Awesome! I paid my invoice via PayPal, and I received another email a few days later that the camera was ready. In picking up the camera, I had an older man (assumed to be the owner) explain which parts were used in order to make my Nikon operable again. No fuss, no muss. Altogether, I didn't have too much to complain about. The location is just off of Henderson & another street close to White Settlement Road and directly across from a small gas station & German restaurant. Given its location, Shutterworks can easily be missed. Parking here is a slight issue, and you may be blocked in due to customer traffic if parking in front of the building. Highly recommended to park on the side. Very impressed with Shutterwork's repair timeliness & attention to detail in making my Nikon operable once again.

Amazing service very knowledgeable and price is fair! Will return for my camera repair needs…read more Thanks for the great service!

Ed is a straight shooter. He doesn't mince words and tells you how it is. He works with Canon…read more Great guy. I'm so glad he's available to help. He's in White Settlement on West side of FW

I have known Alex personally and professionally for many years. I have never until this year had…read morethe pleasure of experiencing a photography session with her. Alex, with a critical eye in marketing, really does what few photographers are able to do successfully --- look at the bigger picture. She uses a creative eye, focuses on the surroundings, the individuals, the group, and works to do much more than a staged photo....she creates and elicits an environment...and integrates a lifestyle portrayal thats truly wonderful. I will say, she does not believe in low quality printing and framing. If you are looking for something thats a "deal" --- she is incapable of giving you something low quality. Great quality is not always the most inexpensive - but Alex is fair, reasonable, and produces work worth every penny. I am truly delighted with my experience.

We LOVE Alex! From our client's births to our own head shots she has been so so amazing! I love how…read moreon time professional and caring she is!! and the quality is superb!!