Friendly and competent. Open and honest. Would recommend…read morewithout hesitation. Hope they keep up the good work.

My husband, Bob, and I recently received a letter from Randy Zakrajsek at Re/Max Bayshore in…read moreManistee Michigan requesting if we decide to sell to list with him.It is truly laughable!He introduces himself as someone born and raised in Manistee. Then he goes on to brag he's a full time agent.   We purchased a home in Harbor Village last March using Heather Barker,with Lighthouse Realty, as our agent.Whether she works part time or full time I have no idea,but I do know that she responded immediately to all my inquiries not just until we had signed the purchase agreement but  throughout the messy details  that followed when we took possession.Our experience with Randy Zakrajsek was beyond horrible!   Let me start from the beginning.Bob and I saw a listing we were interested in so we called Lighthouse Realty and were connected with Heather Barker.And while that house didn't work out, when we saw another listed by Re/Max we contacted her again. After several conversations with Heather (who was out-of-state and on vacation at the time) we made an offer. We had inquired if the sellers might leave furniture and she said she would contact their real estate agent, Randy Zakrajsek. Heather got back to me and said Randy had indicated yes.We specifically added that we would like to have main floor furniture, bedroom furniture and bunk beds included. The deadline for seller to accept agreement was 5 pm on Feb 7. At 6:52 (nearly two hours past the deadline) Heather texted me that sellers had accepted our offer. I realize Randy has only lived in Manistee so he might not understand that in many places missing the deadline could result in negating the purchase.  We inquired of Heather exactly what items would be left.Heather texted me pictures of eight items in the condo adding, "These are the only pieces seller wants to take with her." We expected ALL items except for those 8 things shown in pictures to be left in house. That is also what our real estate agent believed would be the case!  The day before we were to move in Heather called me saying that she had done a walk through and was shocked by all the items that were gone.She called Randy, left a message about the missing items and asked he get back to her.The following Sunday she wrote to me and said she had not heard back but had sent another message and also called. Still no response.The following Sunday, March 27, Heather left a voicemail with the seller asking them to call her. Heather asked the sellers why they took all the items when they had specifically sent pictures of the items they wanted. They said Randy never followed up on that conversation.Heather said the sellers went on to say when they were packing up, they asked Randy what they could take and he told them anything they wanted!.  Finally on Tuesday, March 29, Heather said she texted sellers and asked if they had heard from their agent.They said yes.Heather texted Randy and his response was he was working on logistics to get the stuff from Illinois.  On Wednesday, March 30, Bob went into the Remax office to learn details of the logistics.He was told that Randy was not in and wouldn't be in the rest of the day.They wouldn't provide any contact info. On Friday, April 1, I emailed Randy asking about progress.Again no response.The following Tuesday, Heather sent me a screenshot of the text she received from the sellers saying, "No word from Randy.We are ready once he is.Glad they like the place."  Heather followed up with a screenshot of a text from Randy saying, "I'll be picking up the items this coming weekend and depositing them in Manistee the 9th or 10th."  But unfortunately the dates came and went and there was no communication. We had to leave Manistee the following week and still had no idea when things were going to be delivered. Heather later texted Randy who said he would meet her at the condo on the afternoon of  Wednesday, April 20.   Heather sent the photo from the garage on April 20 showing most of the items still not returned. Bob tried to call Randy that same afternoon.The call went to voicemail.He requested a call back.No response.He called again on Thursday. Left a message.No response.He called on Friday.Again, no response.   We knew Remax to be a reputable company.  We hired them to sell our home decades ago in East Grand Rapids. We had no reason to believe that Randy wasn't a man of his word.  In his letter Randy says, "LET'S HAVE A CONVERSATION ABOUT MEETING YOUR REAL ESTATE NEEDS AND EXCEEDING YOUR EXPECTATIONS.  I LOOK FORWARD TO HEARING FROM YOU!"  Really?  My experience says otherwise!  Our condo is lovely!We really enjoy Manistee.This whole ordeal could have been avoided if as Randy Zakrajsek bragged in his recent letter, he really did focus 100% of his efforts on selling real estate.In this case I think 50% would have been sufficient to avoid this whole kerfuffle! If you're thinking about purchasing a place in Manistee my advice is to avoid Randy Zakrajsek!

We called for a tow and they arrived within 30 minutes. Hooked us up and were off. Standard pricing…read more- I could not be more pleased with their service!

Don't think twice, this is the towing company to pick! Reliable, knowledgeable and super helpful…read more Our driver/the owner took us to one auto body shop, they told us it would take them 3 months to look at it. He reloaded it back onto the truck and took us to another one. I couldn't recommend him more!

Andrew is very dedicated in his business. He believes in giving you a 5 star experience. He…read morerepaired my daughter's shower that was collapsing from another handymans actions. I will use Andrew for the rest of my projects

I have tried for a year to get them to call me back for a project. The one time I spoke to Andrew…read morehe apologized for not getting back to me and said he would do the job. He would meet me at my house to look at it. He never showed up and failed to return my calls. I had heard is is good at what he does but that is hard to tell when they do not respond

Joe K. just completed a visit for some routine and required maintenance on my Lennox residential…read morefurnace. He was outstanding. Personable, professional, courteous and very clear in his description of the recommended maintenance. I agreed to the maintenance work and received a thorough explanation of the completed improvements. I'm very pleased w/ Premier's quality of maintenance and find their service to be one of the most valuable expenses I have in the upkeep of my home's HVAC system.

very impressed -very helpful -beyond expectations !!!!!…read more we had a service guy from another company starting with an "h" in ludington come three times. they raked us over the coals. premier heating and cooling found the problem - fixed the problem- explained the problem and it only took one time. brandon is very knowledgeable and took the time to help us maintain our furnace. i totally recommend this company ! don't go with the "h" company in ludington.

Great family ran company that always delivers. Jacob is great to work with and handles all the…read morechanges we made through our project with ease! Handled all of our custom trim and wood work in our home and left a beautiful product. Even worked with us on the price and helped us keep everything in budget. Highly recommend!

We had a sewage back up in our rental property. Pro-Master did an outstanding job remediating and…read morerestoring all of the affected areas of our home. They very quickly removed all of the affected tile, hardwood flooring and sub-flooring and installed replacement flooring. This was a major remediation and I was amazed at the speed and expertise that went in to the tear out and replacement of the affected areas. I highly recommend Pro-Master!

We were referred to Jason at Pro-Master by a local contractor to evaluate a problem in a vacation…read morehome with a strange lingering odor that we noticed. We did not even meet him; he met with the contractor who recommended him. He came out, looked the place over, provided some brief verbal information, indicated we had some issues, said he would call us with recommendations. This was weeks ago! We called the office, our contractor called the office, were assured by the person who answers the phone there we would get a call back.....never happened. Neither us nor our contractor heard a peep! Weeks have passed waiting for a response. We could have gotten another company to come in and address our issues, but unfortunately, we waited on that call. Needless to say, if this is how we were handled before any work started, I should consider myself lucky we did not put ourselves in a position to have hired this company, and had something like this happen. The nature of the work requested is well within the scope of services offered by Pro-Master of Scottville. I am left to wonder why we and our project were simply disregarded. How cool would it have been for these folks to simply say "thank you for calling, but we can't address your needs on this job" as opposed to "ghosting" us. I consider this, not only bad business, but a very serious character flaw. This behavior cost us weeks we could have been moving forward with another service provider. Very disappointing! We wanted a local company and to keep our business in the community. I only wish I understood what we did to receive such treatment. I did reach out via email before posting this review, just for the sake of full disclosure....no response.

Best construction company in town. The owners are very friendly and hands on. Excellent people…read more Prices are excellent and the crew is amazing. Wouldn't have anyone else work on my house. They are also insured and licensed. That what u want in a good company.

We have a cabin in Irons, MI and called Jim Leach Mechanical for a quote to replace the plumbing…read morelines. Great prices, great service would highly recommend. Just last week, we had another need for a plumber and called Jim Leach. Because this was an emergency, they had someone come out within a 1/2 hour and saved the day! Can't recommend enough!

The two guys arrived promptly on time and installed a nice Kohler toilet and redid the seal on the…read morebortom and the valve on the back almost 2 hours of work by two guys and a new toilet for 575. They were friendly, did a great job, cleaned up afterwards perfectly, and charged a reasonable price. Highly recommend will be using their services when I need plumbing or electrical work on my house.