Lili, her daughter J, and the rest of her team are phenomenal. From alterations on several of my suits and dress pants, to altering my 7 year old grandson's suit, moving a button over in a jiffy, the positive aspects of this business are endless. It's incredible. This photo is my grandson in his suit awaiting mark up for Alterations which were perfect and fast turnarounds always. read more

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My husband took 6 shirts to get shortened length wise and somehow out of 6, 3 were shortened too short even though my husband even asked for specific measurement lengths and had them pinned as such as well! This ruined 3 brand new shirts. When I went back on his behalf, they were not remotely apologetic and did not offer any remedy. I asked for a refund for the cost of the work and was given that but for costumer service I shouldn't have to ask this! read more

Lili rushed my clothing through even though the pieces were part of my professional wardrobe. The work itself was acceptable but wasn't according to what I had requested. read more

Lili's was truly one of our small town gems. I've been going for over 25 yrs. They've helped me with countless projects. It's never been cheap but, good quality won't be cheap. Last month I took in a no big deal project (just adding trim to a towel). I explained it carefully and the person seemed to understand. When I got it back it was done incorrectly. I left it for them to fix, which they did -- really sloppily. It was a gift so, very disappointing. This isn't how this place used to be. Are they rushing the staff too much or just not hiring skilled people? I won't go back and am pretty heartbroken about it. read more

Quality work, fast and affordable. Very nice employees. I have returned and Highly recommended.

Prompt professional service. 3 jeans hemmed. Fair pricing. Will return soon with another job.

First and last time customer. I took two pairs of trousers to be altered. One needed the waist let out and a hem and the other, just a hem. When I got home and inspected the pants, I found out she let out the waist on the wrong pair of pants! Furthermore, on the trousers she incorrectly let out, the work was extremely sloppy and noticeable, leaving a huge "V" mark down the seat (see photo). I have had many trousers tailored in the past and there has never been a mark like this. The hem was also sloppy with many threads sticking out that I had to trim with scissors. When I brought the error to her attention, she wasn't apologetic, but did offer to fix the pants. Unfortunately, I lost faith in the business and her skills and didn't want to risk more damage to my clothes. Do not recommend. Always check the work before leaving the store. read more

Lili's Alterations - Large "V" mark where the waist was let out on the wrong pair of trousers. - Sewing & Alterations Near Me - Gainesville, Florida

I came to the shop first to fixed so pants because I had a job interview the next day and they were able to help me no problem. Then I came to tailor my tuxedo for my wedding and they were able to work on it super quick too. I highly recommend. Their work was super timely, amazing customer service, and very professional. While I live in Gainesville I'm going to come here again and again and I recommend everyone who needs clothing repair to do the same. Attached is video of the final product. read more

I had an awful experience at Lili's Alterations this summer. It was my first time there and I will not be going back. I took in a satin floor length dress for my sister's wedding in the end of May, I just needed it shortened a few inches and was told no problem. I came back to pick it up a few days later, only to find that it was the wonkiest hem I have ever seen. It looked like something that I (who doesn't sew) would make, not like something I'd pay a professional to do. The hem was wavy and not even, which made the bottom of the dress pucker out instead of laying flat. It was also about an inch and a half shorter than it should have been. Overall, it was not what I wanted. When I mentioned this to Lili she tried to gaslight me into thinking that's how the hem is supposed to look, even though it wasn't what I asked for and was very clearly uneven. She kept on arguing with me about it and was actually very mean. I eventually asked for at least a partial refund since it looked so bad, and then Lili started loudly proclaiming to everyone else in the shop (including other customers) that 'this lady just doesn't want to pay.' This was highly offensive, since she was trying to make ME look bad after she messed up my dress, gaslit me harder than I have ever been, and did a very clearly bad job. It got to the point where one of the seamstresses stepped in and said that she would try and fix it (which admits that they did mess it up) and would do it rushed since the wedding was only a few days away. When I came back in to pick up the dress, the hem was still wonky but not quite as bad as before. I was very unhappy with the end result and would recommend that you stay away from Lili's Alterations. Lili acts like her word is law and her work is flawless, neither of which are true. Also, I did not get even a little refund. read more

I requested a patch put on my Lucky brand jeans. I provided the cloth as they do not which was a bit odd given that they are an alterations shop. Nevertheless, the patch work was good, but they failed to reinforce the back side which any good alterations shop would do. I will revisit them again, but I will make my wishes very explicit next time. I shouldn't have to because they are the experts, right? But I'm always willing to give second chances so I can show either the failure was a "one off" situation or a wider pattern of behavior. If they don't show the value they should, there's always another shop. I recommend them, just be informed about their limitations on value of product. read more

Excellent customer service. I will be back. I had pants that were easily fixed and she fixed it right there on the spot and did not even charge me. That was impressive! read more

Brought in a bridesmaid dress another seamstress had not finished correctly. One of the seamstresses was able to fix it in time for my flight within a week and for less than the original quote. 1000% worth the money getting it fixed than having to express ship a new dress in time for the wedding I would've cried read more

Really disappointed with the customer service. I've been coming here for 4 years with no problems. I brought in a pair of shorts and they made a mistake with not taking a hem in. When I brought it back in, they refused to fix their mistake without charging me. read more

I am incredibly disappointed with the service, communication, and quality at Lili's Alterations. On March 10th, I brought my wedding dress in to be altered. I wanted the dress to be brought in, hemmed, and have sleeves and a bustle added on. My initial visit was pleasant and I felt good about the plan we had for the dress. I had an appointment on April 30th to come back and try on/pick up my dress. On April 30th, I came in for my dress and I was told the dress was not done yet. I was given excuses that it was prom season and that things were busy but that it would be ready in a week or two. Two weeks later I came back and the dress still hadn't even been worked on once! I expressed my dissatisfaction and disappointment about the lack of communication about when my dress would be ready. I never once got a call that they would need more time and instead had driven twice at that point to a dress that was not ready. I decided to give them more time and returned a few weeks later on June 11th. My dress had been worked on at this point but the top bodice of the dress was too big by several inches, and the sleeves that were added on were not the sleeves I had requested. The bustle she added on to the dress had caused the back fabric to stretch and become baggy, there were several large stitches and seams visible, and the back of my dress was uneven to the point where the buttons barely matched up to the loops. I paid over $400 for alterations and the quality truly does not add up to the poor work that was done. I brought up the concern that it was too big at the top, but the two women argued with me saying it couldn't be brought in anymore and it looked fine. I stood my ground and after several minutes back and forth they finally agreed to take it in more. I also brought up my concerns with the sleeves but she stated that there was not enough fabric left over from what she hemmed to make the sleeves I wanted. If this was the case she should have called me and communicated this concern so we could come up with another plan or solution. I did not feel confident in their abilities at this point but I had already paid so I left my dress there to have the bodice taken in more. That Friday on the 13th, I got a phone call from Lili's stating that if I wanted my dress brought in more I would have to pay an additional $75. At that point I said no thank you and came in to pick up my dress to take somewhere else. The only phone call I got my entire time using Lili's was to ask for more money to fix a mistake that they made. Getting alterations and trying on my wedding dress is supposed to be happy and exciting but instead I came in to Lili's dreading every visit and leaving incredibly disappointed and upset. I would never recommend anybody come here for any form of formal wear or dresses. I paid for alterations just to have to go to another seamstress to pay and fix their mistakes. read more

One day service to alter a prom dress straps! We appreciate the fast service. Great job.

This was my second and final time coming here. Originally they were supposed to take in my waist and the pants portion of the shorts. They left the pin in my pants where they were supposed to take it in and didn't alter it. when i brought it back they tried to say it was my fault and i didn't pay for it. however, the error is on their part. Because why put the pins on while i'm wearing it if it wasn't going to get altered? Concurrently, it's not my fault they didn't charge me correctly. Either way, both times that I have come here there has always been an issue. read more

Excellent!! I called the shop to have a dress altered for same-day service. Although the same-day service was a stretch, the women were able to alter my dress within a few hours. I am so grateful for the women who worked diligently to adjust my dress last minute. These women truly love what they do and we're so busy. I will continue to spread the word about your services. Thank you! read more

Absolutely terrible. if I could give 0 stars I would. My daughters school skirts were supposed to be ready on Monday, not even started. Now mind you it's a 50 mile round trip. after going back the third time, the skirts are shorter than I need. she tried to blame me as to that's where they were marked, and there is no way I marked them shorter than what we initially had. Private school has a certain length to follow, why would I go shorter. I wouldn't trust this place with a pair of dockers, if you want your bridal dress done, and yiu decude to go here............all I'll say is I warned you........best of luck I guess that's why you have to pay in advance, can't get you're money back after it's screwed up. now I'm out $142 for alterations plus the price of the skirts. In my opinion it's absolutely ridiculous read more

I needed help! Raincoat zipper caught in up position and had pulled the seam into the zipper, I walked in and a young lady fixed it perfectly. Thank you, I'll be back in the future. read more

After being overcharged for a disasterous alteration of an expensive sportjacket ELSEWHERE in Gainesville, I brought that sportjacket to Lili's and she remediated the whack-job from the other place, for less than half what the other place charged to ruin my garment. I have since brought numerous shirts and pants to Lili's and all have been done perfectly. Yes, the Proprietor comes across as abrupt; but I honestly think that's a cultural barrier. She doesn't mince words; and maybe that rubs some people the wrong way. I dinged her one star because she NEVER WRITES DOWN what needs to be done. Although I have never had a problem, I suspect THAT may be the genesis of many of the misunderstandings behind the negative reviews herein. read more

Paid $70 for a hem and strap shortening on a long, formal dress. After wearing it ONCE at an event, the strap hemming is ripping and I'll likely have to get this fixed again. Wish I would've saved my money and gone somewhere else. read more

Lili's Alterations - Unstable sewing - strap is ripping after a $70 alteration and ONE wear - Sewing & Alterations Near Me - Gainesville, Florida

Great experience here. Lili's is so sweet and knowledgeable. I got my dress taken in and their work is great. Very reasonably priced and great customer service. read more

Lili's is my go-to for quality alterations! The prices are fair and I've always had a great experience.

They destroyed my expensive silk blouse, refused to take responsibility, and mocked me with a smile as I told them that this wasn't acceptable. Truly despicable people run this shop. And don't dismiss the hoards of bad reviews for the good ones as I did. THIS MANY bad reviews means something is wrong. They apparently treat bridal customers well, while destroying any other type of clothing and failing at even basic alterations, treating us like scum on the bottom of their shoes while they charge top-tier prices for the favor. Anyone who treats people this badly AND does their job this poorly doesn't deserve to remain in business. I brought in 3 expensive silk blouses for alteration. When I came back to pick them up, one had large, obvious puncture holes, about half a dozen. They were so obvious that when I merely picked up the blouse to separate it from the others, light showed through the holes so visibly it made me stop, my jaw dropping at what was clearly damage done by the tailor to my beautiful, silk garments. I showed it to the woman who brought me the clothes, and she said that it was "from a pin" which "he wasn't supposed to use on silk." I don't know who "he" is, but they weren't damaged before I dropped them off at Lili's. She then proceeded to iron my delicate silk blouses repeatedly with a steaming hot iron, as if that would undo the damage. It made it slightly less visible, but obviously didn't fix the many puncture holes she'd made in my blouse. When she brought it back to me after her third attack with the iron, and I pointed out the holes still visibly obvious in the blouse, she claimed she "couldn't see them," grabbed my blouse, and practically tore it apart at the sleeve, stretching it as hard she could and saying "see! There's holes at the seam!" She wasn't pointing to holes, but the literal SEAM where the sleeve was sewn on, as if that had anything to do with the damage she'd done to the back of my blouse. I told her to stop stretching my blouse, and told her that she had destroyed an expensive silk blouse after taking payment for what were NOT cheap alterations. She laughed, said that I could "get a lawyer," and insisted she "couldn't see" the massive puncture holes she'd put in my poor silk blouse. She took off her mask, smiled at me, and even laughed and mocked me, calling me names as I told her this wasn't acceptable, and she needed to take responsibility for her actions. Destroying expensive clothes after charging an arm and a leg for alterations and refusing to even refund the alteration fee for the destroyed garment is reprehensible. Don't deal with these people. They're disgusting, cheating, thieves who'll take your money, destroy your clothes, and laugh at you for thinking they might deal with you in a manner that resembles an honest, American business. Stupid me for thinking she might have the morals of a decent person, rather than a slimy cockroach. Terrible, disgusting people who don't deserve your money. read more

I brought in my wedding dress to be altered. A couple people recommended lillies alterations. Their customer service was bad. I had a total of three appointments. They would not listen to what I asked. They hemmed my dress the first appointment when asked them to wait for the second because I had to return my shoes. They hemmed it anyway. The next appointment they forgot to tell me they hemmed already. When I tried on my shoes It did not need any more alterations so they told me the price was cheaper. When I picked up my dress at the final appointment they charged me extra for hemming and said they forgot they hemmed it and they did it before I had my shoes when I asked them to wait. They did not listen to things I asked for so when I would come back we had to go over things again and adjust things they did wrong. I asked if they could make my shoulder straps detachable to take off for the reception. They cut my straps lost one and the other was cut to short they couldnt reattach it. At the last appointment before we could leave I noticed blood spots on the inside layer of the dress. They did not notice and said it was probably from when they were sewing and pricked their finger. It had to be cleaned. They apologized but It was a terrible experience. It was also a surprise at the final appointment when they said the price went down because it didn't need to be hemmed then she remembered last minute that she did hem it and charged me a couple hundred more than I was expecting. They did not listen to my requests and did what they wanted. Just a heads up to any brides that are thinking about coming here. read more

Do NOT go here. The prices are very high and the ladies are not friendly at all. I left in tears after the woman YELLED at me for 20 minutes straight just 4 days before my wedding. They do a decent job on the actual alterations but I could never go back here after the horrible customer service. read more

Ruined my dress and just not great customer service after - just not great communication by the owner, not willing to help try to fix and not very nice. read more

This was my first time at Lili's and I was VERY impressed with the quality of their work and their pricing. It was ready as promised and the repair is almost invisible. Much better than I expected. Thank you and I will be returning whenever I need something altered/repaired again. I highly recommend them :-) read more

Lili's Alterations - Look closely and you can see the repair of what WAS a gaping hole along the upper left corner of my back pocket. - Sewing & Alterations Near Me - Gainesville, Florida

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I paid IN CASH $500.00 plus approximately $37 IN CASH for 10 sets of office chair covers. I AM HANDICAPPED and it is very difficult for me to get in and out of my car. Lili brought out two bags to my car -- one with the chair tops, one with the chair bottoms. I ASSUMED since she was taking $537 IN CASH from me that the contents of the bags were 10 each -- 10 tops and 10 bottoms. LO AND BEHOLD -- upon checking the contents of the two bags, there was only 8 tops and 8 bottoms. Additionally, two bottoms were broken and needed to be taken back to have redone. Upon taking back the two broken bottoms, I asked for $100 refund. The seamstresses threw a fit on me claiming that they videotape everything. I said, "Fine. Good. Check your videotape. It will show 8 tops and 8 bottoms uploaded to the two bags. Not 10." They then said they could not give a refund that only Lili could give the refund and she was gone 'til after the holidays. A few days ago, I picked up the two chair covers that needed redone. Again, I asked for the $100 refund. They refused to give me back the $100, claiming I must have used a credit card. Since I only own two credit cards, it will be very easy to prove that the transaction was IN CASH. There will be no record on my credit cards of such a transaction. They then suggested I buy more fabric and they will do the two missing sets for "free" since I was already charged. I do not want to buy more fabric. I want back the $100 that was wrongly taken from me. I hope we don't end up having to go to court because it will be very easy for me to prove that they made only 8 sets not ten because of the amount of fabric I purchased online would only accommodate 8 sets, and my credit card monthly statements will prove no charge from Lilis. Refusing to refund a wrongly taken $100 is absolutely despicable. I will see them in court if this is not immediately resolved. I have the receipt showing that I paid but it does not say "paid in cash" on the receipt. I will go to court if this is not resolved. I will be charging for my gas too. ($30) And court fees. I just read many bad reviews about Lili's. Most mentioned the "rude" part. I agree. It's also very dishonest to have charged me for 10 sets when they knew they had only made 8 and only had enough fabric to do eight. Really despicable. read more

I can't comment on the quality of the actual work. I came in with two pairs of slacks to get the inseam taken in. I showed her the first pair, and she started telling me about how she can't do it and explaining the process. I tried to ask what my options were and start to show her my other pair of pants, which I also just needed to be hemmed. She literally walked away from me while I was trying to ask her a question. She sat down at a sewing machine and started working on something. Sorry, that's just not even CLOSE to professional. I didn't have a choice but to fold and pack up both pairs of my pants and walk out. I won't be back. read more

These ladies are on point Trust them with any project. I had a beautiful lot tailored suit in no time read more

I was recommended by coworkers to try Lili's for my wedding dress alteration. I have an Indian dress so I was a little worried it would be too much for her to handle. I tried on the dress and she took measurements, and said in two weeks to call cause it should be ready. I called in two weeks and sure enough it was ready. Her people did a great job and they were fast and the price was great. If I need alterations, I would use her again. read more

Had 2 jumpsuit's hemmed here recently and they also fitted and hemmed our prom dresses back in the day! Excellent work.

A friend recommended me bring my wedding dress here as she did. I'm so happy I did! The entire process was great. The team was so polite, worked super fast and did a great job despite how intricate the lace was on my dress. I had it taken in, bustle added and hemmed. I only had to go for one fitting and then picked it up exactly how I had envisioned during our fitting. Thanks Mrs. Lili and her team!! read more

Lili's Alterations - Mrs. Lili and her team did great work with my wedding dress. Thank you!! - Sewing & Alterations Near Me - Gainesville, Florida

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This was my first time going to Lili's due to my regular seamstress being out of town and I must say these ladies know exactly what they are doing. They are very knowledgeable, friendly and fast. I would recommend anyone needing alterations to check them out. read more

I had a pair of premium bootcut lucky "Candiani denim" that got underneath the heels of my sneakers when I skateboarded. Ok. First time going to a tailor... so I told them what I wanted, and I even asked if they would keep the selvedge line. They said, "It would be too difficult." so I said, "Ok, that's fine as long as I can wear them comfortably." We made the arrangement for same time next day. When I picked up my jeans they had actually tried to replicate the selvedge line and I was so happy with the results. Not only did they turn them from bootcut to straight legs, but they went beyond that. I'm wearing them now and they fit perfect! I was nervous at first, but now I feel I can trust their workmanship should the need arise in the future. #grateful This place has very talented and professional people that will go above and beyond to make sure you are satisfied to the best of their ability. They are really friendly too; if you give them a chance you won't be disappointed. read more

Lili's Alterations - Sewing & Alterations Near Me - Gainesville, Florida

Lili's did an amazing job fixing my dress for graduation photos! I was in a time crunch for the alterations and they were able to fix my dress within a few days. The customer service was great & everyone was really nice! Happy to have found a reliable alterations spot in Gainesville -- I'll definitely be coming back here for future alterations. read more

First time customer- friendly staff, great service, ended up being a simpler alteration than I expected and they didn't try to upsell or overcharge. Will definitely return! read more

I got my wedding dress altered at Lili's (bustle, hem, and taking in). The quality of their work was outstanding, and the prices were great, especially compared to David's Bridal Alterations. That being said, their organization and communication were less than stellar. I dropped my dress off in early June. Despite feeling like the dress was loose (I lost a good bit of weight since I had purchased it) they said it looked fine. They're the experts so I agreed and they said the bustle and hem would take them a couple of weeks. They told me to return to try it on on June 25th. I return the 25th and they initially struggled to find my dress, even asking several times if other dresses that looked nothing like mine were it. They did eventually locate it and stated it was not yet ready. I asked why that was since I was told be back on this day, they informed me someone else dropped off a dress who had to travel so they bumped her in front of me; that was frustrating, but I understood, a phone call would have been nice though since my friend moved her work schedule to help me. I came back the next day and the hem and bustle looked spectacular, but the dress was falling off me because it was too loose. Lili noticed this right away and they said they would fix it and have it ready July 1st. I return the 1st and try it on, and it was still falling off me. Lili said her seamstress did it wrong... At that point, I panicked a bit since my wedding was that Friday, July 5th. She assured me it would be ready the next day. Fortunately, when I returned on the 2nd, my dress was ready and it was great. All that being said, Lili's does great quality work at a good price, although their organization, or lack thereof, made for a bit of a stressful situation right before my wedding. read more

Best alterations in Gainesville. Lili is super sweet, knowledgeable, and timely. Also, her prices are extremely reasonable!