Extremely horrific, I have been getting treatment here for myself who is a single mother for 3-5…read moreyears now. I have paid out of pocket to finally have my teeth taking care of with "hopes" to have nothing short of an amazing experience, however I went into my visit today to see the awful, dismissive errortic temporary ORTHO doctor who never introduced himself at all. I had nothing but joy bringing myself to this office and spending over $6,000 to have two times of Invisalign treatment paid, until they changed the ORTHO DOCTOR. I was anticipating an amazing doctor who loved his job and people, however this is not the case. I also brought my son to this office over 2 years ago who is currently still in braces. We both are patients of this office and have been for a very long time. I have expressed my concerns of my level of care and I had a returned phone call about 8 months ago from an amazing woman was at the time the district manager who resolved my situation and explained she would do what was right and needed to solve the issue the Ortho doc was causing. I am told she is no longer the DM. I have seen 2-3 girls work in the scheduling department and all left since this doctor has came to gentle touch smiles. I spoke my concerns following today's indicent with girls at front desk and over 3 of them all said they always have issues with this same doctor and that he does not speak to people well. The girls at front desk were very understanding and upset that I faced the doctor demanding that I went outside for my old retainers when it was a visit to get my new retainers and my sons visit from the spaces THE "ortho doctor created" for him to fix. He comes in and asks every time what are we doing today and always tells the staff girls " I didn't know we didn't do this yet" he is extremely unorganized and unprofessional. My blood sugar was dropping when he demanded me to go out to my car to get old retainers while it was raining to see if they fit to his liking when I expressed I needed to be rescanned because the spacing. He didn't validate my feelings, he didn't assure me he would fix anything instead demanded for the trays I went out to get trays and came back to him demanding in a room full patients that he was flopping back and forth between. My son not only seen this man humiliate me and profile me being a hispanic woman he also spoke to me like a dog demanding I go outside during a time of my sugar dropping, instead of trying my new trays in. Again I never experienced any issues here until this ORTHO doctor came into this office. When I explained I didn't want to show him due to being embarrassed in front of a room full of patients the teeth that I feel there is spacing in he then refused to treat me he didn't ask me why or anything. He stormed off yelling in front of over 15 patients in the waiting room " NOBODY TALK TO HERRRRRR" (nobody listened to him they actually said he should leave) including staff. I did express I felt to he was a narcissistic man and being condescending, he tore his gloves off walking near me to front desk to the point I thought he was going to harm me because his temper and body movement. I spoke to the new manager who was there and he explained to me he couldn't give me the newer district managers phone number and that the TEMP ORTHO Doctor had a right to no longer treat me or my son when we are near our last 2 months of treatment. He left attachments on my teeth didn't scan me for a retainer instead the office is trying to kick me and my minor son out when my son should never be punished and humiliated with spacing this doctor created and when I asked him bout it he said it was apart of his plan to later close my sons teeth, but then today said "oh I thought we took his braces off and we all finished", again another very serious moment for a minor and myself he takes and makes it like its ok to forget what his "plan of action was". I never got a returned call to assure me my son and I could finish treatment from New District manner.

An hour and a half waiting to see a dentist and still waiting. The wait time gets longer and longer…read moreeach time with no help from anyone. No one has an answer for anything.

Dr Rob is a godsend. My 6 year old daughter has clinically diagnosed anxiety that can be quite…read moresevere. She previously had to be placed under general anesthesia and intubated in the hospital setting to have 4 crowns placed. When she needed a tooth pulled that abscessed after trauma, our gen dmd recommended finding someone nitrous-capable because her anxiety and breakdowns prevented even the simplest routine care. We heard of Dr Rob via word of mouth and I made the appointment. He was amazing. This man just knows how to talk to children, the type with a natural talent. Within three seconds of walking into the room he established a report with my child and she trusted him... I mean from tears to smiles within moments. I was so relieved. I'm pretty sure he would have been successful even without the nitrous. In any which case, she left so happy. When she required yet another appointment to replace one of the crowns previously placed under GA, she walked right into his office with no hesitation. It was, again, a wonderfully positive experience for her. His office is the only healthcare setting she doesn't get nervous in. He's also fairly easy to get an appointment with. Typically they'd schedule me pretty far out and I would ask to call if there were any sooner availability. To my shock, this office actually does call when there's cancellations! Both times, I received a call back and was seen within the week. So don't be deterred if you get scheduled out. Just make the appointment and wait for the call.

My mentally-challenged cousin was a patient of Dr. Dale Collins for over 30 years. When Dr. Dale…read moreretired, he had my cousin seen by his son, Dr. Rob, knowing that he would transfer his care to him. Recently, when I tried to make an appointment with Dr. Rob, since Dr. Dale had retired, I was told - again after a 30-year history - that I would need to find him another dentist, that Dr. Rob only does "pediatric" dentistry. Now, try to find a dentist for a 70-year-old mentally-challenged man who has known the Collins practice for that long. I could not begin to completely convey my disappointment and astonishment that this "professional," Dr. Rob, has proven himself to be. His father must hang his head in shame.

This man should not be working with any children. My 25 year old son still has a phobia of dentists…read moreafter his experience with Derenzo. He screamed at my son when he was a toddler and forcefully restrained him and tapped on his teeth with a large dental tool because my son didn't open his mouth wide enough. My daughter witnessed all of this as she was having a cleaning in a chair near him. Back then, parents weren't allowed in the exam and procedure area with their kids. I could hear my son screaming and crying from the front waiting room area. I filed a complaint and nothing was ever done. I highly recommend taking your child ANYWHERE other than here. This man is barbaric and shouldn't be allowed near any children.

I took my 7 year old son to visit George Derenzo, DDS today after waiting three weeks for an…read moreappointment. My son is afraid of the dentist because he's had to have a couple of teeth pulled. When the dentist went to exam Chance, he put his hands up to ask him what was he doing? The dentist immediately said, 'I'm not taking this case. I'm not doing this'. And asked us to leave. He was totally unprofessional. Once I complained, and called him an ass he threatened to call 911. I told him to go right ahead and I'll be right there when they came. His staff must be used to it because not only didn't they call but acted like they understood his behavior. When we got back into the car, Chance asked if he did anything wrong. I told him no! It's ok to be afraid. If you have a question, ask it. He also asked why they were calling the police. I told them because they didn't like what I said.

Ive had 4 different appointments deep cleaning fillings and Dr.Rodriguez also fixed a fractured…read moretooth and each time I was taken care of in detail and was made to feel comfortable and have a understanding of what was being done I've had a overall wonderful experience and I'm very happy I chose Dr Rodriguez as my dentist and would high recommend her to anyone looking for dental care

Very clean office. Rodriguez is always caring and genuinely listens about your dental needs and…read moreconcerns.

My family and I always receive exceptional care with Dr.Cicorelli and her team…read more They are very dedicated to their patients and go above and beyond in all they do from scheduling appointments to dental cleaning, fillings, and dental implants. If you are looking for a dentist who listens and communicates, very detailed oriented, warm and friendly then Dr.Cicorelli and her team is who you want.

5 STAR !!!! Very personable staff ! Kind and caring ! We have found a new Dentist.read more

I would have given 0 star if I could!! My son and daughter went there to have routine exam because…read moreI thought that it specializes in children. They went there in 2014 and 2015, the result was no cavities, everything was good. My son had some fillings before he went this practice so I was pretty happy and surprised! Because of insurance, I have to change dentist, and their new dentist showed me the x Ray, my son has 5 cavities and my daughter has 1. With my son, some of his cavities aren't new...they have been there at least 9 months. Chop pediatricians are the employee of Chop so it doesn't matter how many patients they have and they will make the same amount of money. Is it the same case in this practice that's why they didn't fix my kids' cavities?

Steer clear. Terrible inflexible customer service. You'll be asked to make several separate mini…read moreappointments just so you can get charged for additional office visits.

Excellent care. Staff is great and very helpful. Minimal wait time for appointmentsread more

This is such a kind, caring team. I have sensitive teeth and my dental hygienist was so gentle with…read moreme. And in the next booth over was a sweet young man with special needs, and that dental hygienist was just amazing with him. Continually impressed...

If I could give 0 stars I would. My daughter had work done by Dr. Tony Monteiro which he did…read moreincorrectly. We were told by another dentist to return to Childrens Dental Health so they could fix their mistake. Dr. Monteiro refused to fix it and said because it had been 2 years (it hadn't after I looked at the dates) that it wasn't his problem to fix. Now I am battling with the office to get medical records. They are refusing to give them to me which is pretty indicative that they are trying to hide something. Do not go to this dental practice!

So, I went to the location in PA. But moving to DE I decided to go to the closer one. Honestly, the…read morelocation sucks. But I went in, and was given the wrong payment information off the bat. Was told no payment, then it turns out it was 1100. YUP! So I decided to get all the work done for my son. I sat down and talked it over was, even given a folder with information. I get one bill for 400 and a surprise bill for 100. I was never told about the 100 one. Apparently, you have a copay with the hospital as well, since this location doesn't provide all services. Makes total sense, I have to pay because they cant accomplish simple fillings and caps. So I will complete these next two things and start looking for another children's dentist. I don't like surprises!

Christine was an amazing hygienist - first visit today after left our last dentist due to…read moreinsurance changes. They all made me feel welcomed.

Dr. Wilson Phillips was kind and reassuring. He answered all my questions before the procedure,…read moreand showed me clear pictures to demonstrate the problem. He took time to consider and evaluate the issue, before making a recommendation. He was skilled and efficient, and i did not feel any pain! Thank you so much to Dr. Phillips and his team!

Absolutely horrible experience with this dentist and office staff. They care about money, not your…read morechild. Dr. Melini is rude, impatient, and unprofessional. Be ready to be verbally scolded for any slight imperfection in your child's teeth. My child is now terrified of dentists because of this staff. I would absolutely NEVER recommend this dentist to anyone.

Disingenuous, Unprofessional, Disorganized…read more Dr. Melini's office said they would accept our MetLife dental insurance before our kids' appointments this summer, but billed at out-of-network rates after the fact. His office asked for payment via text message without an itemized bill. He failed to send my son's x-rays, as promised. Myriad attempts to reach an understanding have been unsuccessful and I have relayed our concerns about his impropriety to the Pennsylvania Department of Dentistry. There are undoubtedly great dentists in the area, this guy is clearly not one of them. You can have a slick website, fancy equipment, and the right professional accreditations - but there's something to be said for integrity and a sense of right and wrong. His practice has fallen well short of the mark on multiple fronts. My only regret is not leaving zero stars, which is what they deserved.