LINCARE, MOUNT VERNON, WA On Thursday, 2/28/2019 @ 1:10 PM, I contacted my local oxygen DME provider and advised the telephone receptionist that I was having performance issues with my portable oxygen concentrator. Since this machine is NECESSARY for me to continue to breathe, I requested to speak with someone that could help me. I was advised that a "technician " would contact me ASAP. When I asked if they could provide me an estimate of when I would be contacted, I was advised "no, but it will be as soon as possible". Well, that was SIX DAYS AGO and I still hadn't heard from LINCARE. As a result, I drove down to their office, on 3/6/19 @ 11:15 AM, to find out why. I never did get an answer as to why I wasn't contacted, but a person explained to me that they would take my POC, supply me with oxygen bottles (which of course you can't use while traveling) and would put me in-line for a replacement POC (which can be used while traveling) - but it could "take somewhere between several weeks to 2 months". But, of course, he couldn't guarantee even 2 months. I contacted the POC manufacturer and discovered that the alarm that I keep getting every few minutes, which requires me to shutdown the unit and then restart it, was an alarm when the unit's oxygen production falls below 50% minimum capacity (which is bad when you are trying to breathe) Of course, the person I spoke to stated that it was corporate policy not to immediately replace my POC with one that works correctly. As an aside, the manufacturer also informed me that the unit could be repaired at a repair facility in Las Vegas, Nevada - which NOT an option provided to me. I contacted another provider by phone and have arranged for TWO new units, on portable and one home based. Upon arrival, I will be breaking any and all ties with Lincare and their "corporate policies" which obviously include poor customer care and "profit above service" since the can charge additionally for oxygen bottle use. I will also be filing a complaint with a Medicare, Tricare, and the VA regarding these issues. read more

Horrible service, the company decided on its own to change refill of my cpap supplies without notifying me that they were no longer selling the brand that I've been buying for years. I ceased today to buy from them. They font care about their customers, don't buy from them read more

I have been dealing with this company for CPAP set up. It has been 2 months since my Dr. sent over the prescription for my CPAP. They keep telling me its in the works but have not contacted my insurance and not moved forward to even get my stuff on order. I would not recommend this company to anyone. read more

I received a call a few days ago from one of the local reps asking for a payment. I was told I would need to sign a recurring payment form. However, I have not received a bill yet. I told her I would not just give her my credit card information without proof that I need to pay something. I was also told they will take different amounts out of my account monthly for automatically reordered supplies but the rep couldn't tell me how much. Then today, I got a voicemail from the local office saying they were sending someone to my house to collect payment. I still have not been provided with a bill or fee schedule. This is unacceptable. I don't mind paying what I owe but I will not give my information out without a bill. I have spoken with Amanda, Crystal, and one other lady who's name I don't recall. No one can tell me how much money I will be charged for the automatically reordered supplies. This makes no sense to me. The gentleman that brought my CPAP machine to me was able to tell me how often supplies would be sent out. So why can no one tell me how much I will be charged for these supplies? As of right now, I've been on the phone trying to get answers for 50 minutes. I've been told to call different departments/places 4 times. read more

Just want to say our delivery guy, ALEX C. is AWESOME, kind & considerate. I'm very thankful he's our delivery guy. THANK YOU ALEX!!!! He needs to b acknowledged for this Lincare! read more

If I could give them 0 stars, I would. Their customer service is the worst I've ever had to deal with. The office person "Rainy" was extremely rude regarding my 80 year old Mother. At one point saying "not my problem" and "can't help you" they really need to work on how they talk to their clients... read more