My friend, Kirill, and I have an amazing customer service experience! Andres helped us, resolved…read moreall issues, fixed glasses. He was very responsive, friendly and helpful. We stayed in Miami just for a week and didn't have a lot time but Andres was very professional and timely, no delays even though our glasses were send to manufacture for fixing. Highly recommend this place!

Thank you Vanessa for helping me pick out the PERFECT sunglasses!…read more Everyone here is very knowledgeable and professional. The quality of the frames and lenses are truly amazing. Thanks again!

I wandered in Hip Optical and I had a great experience. Hip Optical had a broad variety of eyeglass…read moreframes, from conservative to modern and distinctive. Danny, one of the owners and Dayana in sales were patient and explained Hip Optical as a company that owns its frames, has its own laboratory, and can produce glasses in 48-72 hours. I was given a promotional rate that includes the frame, progressive glasses, and for an additional fee, transition lenses. I got one pair of glasses for one half of what I paid at Target Optical. The stylish glasses were ready quickly, like 48 hours. The eyeglasses look great. I have not had any problems. I went back and my wife bought eyeglasses too. I recommend Hip Optical.

Great customer service! I scheduled a "live try on" session with Dayana, sending her the names of…read more4-5 frames I was interested in. She pulled the frames and from Zoom, she tried the frames on so I could see them on her. I could see them from all angles and it was a great way to actually see the frames. She studied the shape of my face, asked me some questions about what I liked and what I was looking for and together, we picked the frame for me. They arrived today And I Love Them!!!! This is really the way to go- I've tried on glasses with other online companies that "float" the glasses on your face- this service is so much better. It's like shopping for frames with your good friend that will give you an honest answer and advice. I have gotten great customer service after the session and I can't recommend Dayana ad Hip Optical highly enough. Great company, great folks.

(3/5) - Great store, mixed service, frustrating follow-through…read more I visited the Ray-Ban Store on Lincoln Road to demo their new smart glasses, and the experience was... a bit of a rollercoaster. Let me start with the good. There's a lot of construction happening on Lincoln Road right now, especially right in front of the store, so it's a little tricky to find--but once you get there, the space itself is beautiful. The store is clean, modern, and very well put together. The displays are sleek, and overall the ambiance is easily 5 stars. The initial service was also solid. There were three employees working, and all of them acknowledged me when I walked in--even one who was already helping another customer, which was noticeable but not intrusive. It gave the impression that they were attentive and on top of things. That said, a couple of small details stood out early. Some of the display glasses had noticeable smudges, and there wasn't an obvious place to clean them before trying them on. I had to ask for a cloth, which felt a little off for a premium retail experience. Now, where things started to go sideways: I had a reservation to demo the new smart glasses (which I'll review separately--they're actually very impressive). During the demo, the associate noticed I was already wearing a pair of Ray-Ban Meta Smart Glasses and incorrectly identified them as first-generation. I politely clarified that they were second-generation and that I also owned the original Wayfarer version--but instead of moving on, she doubled down. What followed was a surprisingly long and unnecessary back-and-forth (5-10 minutes) where she insisted I was wrong. Another employee even joined in to support her point. Eventually, they clarified that they consider their in-store lineup as the "first generation," which... fine--but that's not the same thing. At that point, it stopped feeling like a conversation and more like they just needed to be right. It was awkward and honestly off-putting, especially given the price point of what I was there to buy. To her credit, the demo itself was well done. She walked through the features clearly, and I left feeling good about the product. Unfortunately, the biggest issue came after the purchase. When I got home, the glasses I received were clearly used--and worse, they were defective. So I came back the very next day (through all that construction and traffic again) to exchange them. I realized I had left the charging cable at home, so I asked if they could just swap one from the box--standard USB cable, nothing special. The same associate refused, saying everything had to be returned together because the items are "serialized." That didn't make much sense for a basic cable, and given the context, it felt more like she was being difficult--especially since she made a point to reference our earlier disagreement. I left, came back the next day, and had a completely different experience. The manager handled everything smoothly, immediately offered a replacement, and even asked why the cable hadn't just been swapped out the day before. Night and day difference. Final takeaway: * Ambiance: * Product: (pricey, but impressive) * Service: (saved by the manager) For a brand like Ray-Ban and a purchase in this price range, you expect a more consistent, "white glove" experience. The store looks the part--but the service doesn't always match it. I still like the product, and I'm glad I did the demo--but I'd be cautious about expecting a smooth customer experience here. Hopefully they tighten things up, because the potential is definitely there.

Very good service ! My cousin recommended it to me and im glad he did, julio was very friendly and…read morehe helped me choose the perfect glasses !

Always a pleasure and great customer service, I have been a customer for over 7 years in different…read morelocations, great selection, Truly recommend Gabriel the manager really help us.

Wildly agitated at this place, they message me to come pick up my glasses, I drive 40 minutes to…read moreget them, and they say "it was a mistake". How do you mistakenly message someone to come pick up something that's not ready? That's a Complete waste of an hour and a half worth of driving back and fourth on a Saturday with miami traffic. First and last time with this location

The best selection for everyone budget. Times are hard and the owner of this place understands. Her…read moreprices are very reasonable. Her quality is superior. Everything is explained to you. Never a negative word about the million Optical places around. You feel like you are getting 100% respect and positive knowledge. I have never been so comfortable when buying glasses. I used to hate it. I can't wait to go back. This is the only place that counts!!!!

Think it's a scam. High prices, low quality. Terrible customer service. Terrible warranty.read more

This place is incredible! Started our Miami vacation by my son snapping his prescription glasses in…read morehalf and he was very upset since we had lots of activities planned. Was referred to this place and told they could have the glasses ready in 1 hour! They put the old glasses on a machine and it was able to read through the lense and tell exactly what kind of prescription it was and miraculously they had the lenses in stock! Back at home it would have taken 2 weeks for new glasses but this place made magic happen and we had a brand new pair in less than a hour! The location is in an outdoor mall and there is plenty to keep u busy! They have all price ranges .. even $100 frames on the back wall* the guy working there was so kind!

Great place and amazing selection the staff is incredibly nice, and the store is beautifulread more

At first glance of the name, I thought this was a beauty store, but upon a closer look I was…read morepleased to see that it was an ultra modern eye glass store. Ventured inside and the well-lit walls were filled with big name brand eye wear (Cartier, Dita, Maui Jim, Tom Ford, Versace, and Costa) with guitars affixed to the wall above the displays supporting that infamous Hard Rock Hotel theme. Asked the clerk about the 3rd generation Meta Ray-Ban glasses and the she explained they do not have them in stock although the Oakley does have a similar version of the Meta. It appeared (but not sure) that the ladies' glasses were on the left and the men's on the right. Prices are resort friendly and slightly lower online.