The best primary care Dr I have had in a long time. I love this place and the lady staff are very…read moreprofessional and friendly. I have recommended this place to everyone. I especially love the Dr.

I love this the facility. They are fast efficient and thorough. They listen to my concerns and…read moreaddress them all everytime. The staff is very friendly and professional. I was recommended by a friend and would definitely recommend to others.

I only go to Shavano Family Clinic once a year for my Medicare checkup. . Every now and then I like…read moreto revisit my patient portal to review my test results. No matter how many times I reset my password it NEVER WORKS. I GIVE UP. The patient portal is soooo FRUSTRATING. There needs to be an easier way.

Dr. Finnie rescued me at ST Matthew's during a Knights of Columbus event about 2012/13. I have a…read moreserious condition called ME/CFS. Post exertional mailaise is one of the significant aspects of it. This is very common currently with Long Covid vistims. What Dr Finnie encountered was post exertinal malaise. A deep sleepiness. When I came to he was sitting next to me. I did not know him. He very gently and kindly connected with me as a Knight. Slightly later he suggested that i visit his office and that he is a physician. I did. And I miss him as I now live in Northern California all due to the necessity of requiring a microdisectmy of C3 performed by Grant Shifflett MD Newport Beack neurosurgeon. Subsequently all of my symtoms have worsened. No i say something about his practice. A finer staff cannot be found, maybe equal but among the best of the best. Dr. Finnie is the most profoundly brilliant Primary Physicians i have ever had the priveledge of having him as my PC. He knew all the limits of PC and he most importantly knows the best qualified Specialists available. And most important he actually cares about his patients and their well being. That's rare these days. Also candor is rare and that's extremely important. Patients need truth and communicated in a very apporiate manner and timing. Not all patients are the same. I could say more, however, I can be long winded and have learned to try to be less so. If you are seeking what i have spoked about. Dt Finnie is your sure fire best choice and his staff are very caring and thoughtful. And lastly Dr. Finnies managers are the best of the best as they keep the ship sailing straight and narrow. Amen

Amazing staff! I have only been here once, but I am…read moreimpressed with how friendly and knowledgeable staff is here. Upon arrival I was greeted and handed the patient paperwork in a prompt manner. The wait was about 30 minutes. So not terrible, and the waiting area had a beautiful big fish tank and peaceful feel to the atmosphere. The lady who did my blood work was a pro for sure. I have very small veins, and I'm always scared I'm gonna get poked up and leave looking like a Michael Myers victim. But she did it on the first try and with very little pain. Anytime I had questions about procedures I was given detailed answers and handed a booklet with even more info as well. They are very friendly and very thorough here, and I left feeling well educated and in good hands.

The staff is incredibly helpful and friendly, you are part of a family as a patient of Dr.Mac. The…read morepersonalized services are well thought out and executed. Always available and incredibly informative!

Dr Barrera is very thorough . I appreciate going to her and knowing she will examine me instead of…read morefocusing on writing notes like most other doctors. The front desk are very helpful and always greet you when you walk in .

Dr. Ramirez and his office takes great care of my husband and me! I have rescheduled same day with…read moreno issues, the nursing and office staff are super friendly, and Dr. Ramirez listens to our needs. In addition to general medical services, Dr. Ramirez took over my women's health needs when my OB retired, so now we don't need to see any other doctors (but he won't deliver babies). We moved an hour away 2 years ago, and this is still the only place we will go!

Delayed response to make an appointment. Sends text to remind too far in advance to actually…read moreassists with scheduling and forgets to ask patient to fast. Who wants a late appointment to fast all day til end of day for basic blood work? Then, wants to double charge for scheduling a second visit rather than owning the scheduler's error. No, thank you.

Dr Cheryl is just the very best! Great support staff that keeps the organization running smoothly.read more

Dr. Cherie has been treating our family for about eight years now. Having access to a doctor who…read morelistens and knows our family has made a huge difference in our lives. It's worth paying the annual fees for access to an MDVIP doctor. The nurses and staff are friendly and helpful, whether it's time for vaccines or needing records for school.

Dr. Rios is mine and my husband's primary care physician in San Antonio. She is a wonderful,…read morecaring, thorough and excellent doctor. We have both appreciated the time she takes with us, her thoughtful questions to better understand our concerns, and her professionalism. Although she is young, she demonstrated the knowledge and experience that we look for in a doctor. I recommend her highly if anyone has moved to the San Antonio area and is looking for a very good doctor.

PATIENTS BEWARE! This practice evinces an attitude of reckless negligence to patients in need. My…read moreelderly mother who was just released from the hospital for a life-threatening condition was referred to this practice for URGENT treatment. She was refused service for arriving TWO minutes past "cut-off" time, despite having attempted to call and notify the office multiple times that she would be late due to unexpected construction/traffic (she was only able to leave a message, which they ignored). The receptionist and head nurse were rude and even laughed at my mother's situation. The other two receptionists were blithely talking on what appeared to be personal calls. There was only one family in the waiting room. DO NOT see this practice if you are looking for a professional, caring medical staff. My mother has lived in San Antonio for 31 years and has never experienced this kind of a horrific experience. I am praying that she gets the medical help she needs, since now she can't find anybody who will see her before the New Year. What a travesty and a disgrace. Beware.

Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

After 5 years of going to this the doctor and him being aware of things he all of a sudden seemed…read moreto not know what was going on with me/patient. He would ask questions such as do you get sick a lot. Do you have allergies things that I felt like he should already have known if he had looked at my chart. I think he just is in it for the money, he does not seem to actually care, especially when you call to see if your health insurance is covered because you have to get new insurance then to be told the only way they will allow you to know is if you make an appointment first and pay upfront. Stay away. there are better doctors and staff at other offices in the city that actually care.

Dr Nguyen is an exceptional doctor--she is knowledgeable about any issue I bring to her and I feel…read morevery fortunate to have found her when I moved to San Antonio. if she left here I would follow her. the staff is the best I have experienced

The Dr that I dealt with was rude, disrespectful and harsh. They tried to draw blood and run…read moretests prior to her even speaking with me. Pure money grab. I had been seeing a Dr at another location and he left Health Texas to practice elsewhere. This was my first visit to this office. The Doctor proceeded to tell me his ex patients and her did not get along . She acted so aloof and as if she was doing me a favor. Quite an experience. Never going to this location again. Health Texas did call me to follow up and they were very kind. My past experiences were not like this one.