I went to this facility with high hopes of getting my depression and anxiety managed - it has been…read morea problem for years. I started therapy with TMS - at first it worked, but when switched to the other side of my head, it made things went wrong. I became wildly suicidal and my depression got much worse. I understand that nothing is perfect, but my objection here was that you see very little of the DR. I told the assistant what was going on, and got a "well, sometimes this happens." The Dr should have been alerted that instant. The Dr. needs to be more involved, I felt as though getting new patients was more important than the seeing existing patients. The problems this created are still with me today. I do not recommend this because of that risk

Staff are very friendly, professional, and accommodating. The provider is available when needed…read more The services offered helped me a lot to improve my quality of life. I am thankful for undergoing this treatment. Highly recommended!

I would like to thank Nancy for the amazing work she has done in helping my wife and I rebuild our…read moremarriage. I am very appreciative for the patience she had in working with me. Thank You Nancy for helping us to restore our marriage

She did an excellent job helping me explore my mind and, in turn, giving me the tools necessary to…read morecombat the negativity in my life.

1 star poor customer service experience…read more I arrived at Wentworth Family Therapy without an appointment hoping to speak with someone about scheduling a visit since their website says they are accepting new patients. I expected at least a brief conversation or some guidance. When I arrived it was confusing because there are two buildings. Inside the waiting area was small with a few people coming and going. Behind the door labeled for staff I could hear people talking casually not working with clients while I sat waiting. The sign said to take a seat and wait for the receptionist which I did. No one acknowledged me for nearly half an hour. When someone finally came out her attitude felt cold and unempathetic. After waiting so long I was told they had a waiting list for VA veterans using TriWest but I could be seen sooner if I paid out of pocket. That left a bad taste in my mouth. To be clear my review is not about the therapists' professional abilities because I never made it that far. This is about my first impression and the lack of basic customer service. When a place advertises they are accepting new patients the least they can do is treat walk-ins with respect and kindness. I hope others have a better experience but mine left me disappointed and questioning the professionalism of the practice. Good therapists are hard to find and this experience did not inspire confidence.

I have been seen by one of the counselors here for the past 3 years. They have been very…read moreaccommodating for my goofy schedule, and always delivered with a kind, unbiased approach to meet my needs for perspective, understanding, and actionable solutions in the form of suggestions. I would not hesitate to recommend their services to anyone needing counseling or just perspective. They can provide diverse counseling needs to many age groups in an unpressured environment.

Katie's Way Plus in Tacoma, WA, has been a life-changing blessing for my family. As a former Army…read morechaplain and a survivor of complicated PTSD from my own military experience, I've worked closely with veterans battling these demons. My son, who suffered from PTSD and TBI due to multiple deployments, had been struggling with severe depression, anxiety, and other combat-related symptoms. Despite trying countless conventional treatments, nothing seemed to help--until he found Katie's Way Plus and their TMS treatment. The transformation has been nothing short of miraculous. My son is a changed person, and for the first time in years, I feel like I have my son back. His mood, outlook, and overall quality of life have improved beyond anything we could have hoped for. Words cannot express how grateful we are to Katie's Way Plus for literally saving my son and giving him his life back. If you or someone you love is struggling, I can't recommend them enough. A Grateful Mom, J.M. Dehn

Katie's Way plus is not just a mental health clinic but a one stop shop at changing your life. They…read moretruly are fantastic in every way possible. dTMS has changed my life for the better. Before I started treatment I thought what I experienced daily was "normal" until I did treatment and realized I had been missing out on the colors of life and joy that PTSD, depression and anxiety stole for me. My life has changed for the better since calling this clinic. I highly recommend their awesome team. Reaching out for mental health help is never easy but the team at Katie's Way Plus makes it seem effortless.

I love this dr.office! You can always get in quickly usually no more than a week! The receptionists…read moreare so friendly and the doctors actually listen to you!

As a health care provider, mental health advocate, and mother I am completely distraught and…read moreoffended about my family's experience today with Dr. Garofalo for my daughter's 6 month well child appointment to establish care. My husband and I had both previously seen Dr. Poling as our primary care and had great experiences, so I was excited to transfer my daughter's care to Link as well. However, my husband was met with criticism and skepticism regarding our childcare choices and I was completely shocked to hear that the Doctor noted my Bipolar Disorder and in the same breath asked if I was "living in the home" despite the fact that I am listed as the primary contact, and am the primary prescriber for our family's insurance plan, and signed that I was in fact the one preparing new patient paperwork. Because my husband was the one to take my daughter to the appointment, it was assumed I was an incompetent and uninvolved parent due to my psychiatric disability. This is blatant sexism and ableism, and I am dismayed that a provider that claims "he is skilled at addressing mental health" (as noted in his bio on the Link website) would perpetuate this type of stigma. I'm curious if he asks every mother that attends her children's appointment alone if their father is in the picture, or if he himself has attended every single doctor's appointment, school and sporting event in his children's lifetime. I absolutely loved Dr. Poling (she is the only reason I'm not rating as one star) but I am not comfortable having myself and my family treated in a clinic at which this provider practices. Dr. Garofalo's behavior and clear biases against working mothers and those living with mental illness is antithetical to Link's statement that "We practice medicine with a philosophy that centers the patient's values and experience, and pursues racial and social health justice." I truly hope Dr. Garofalo will reconsider how he interacts with patients and do some true introspective work regarding his biases.

My therapist is wonderful. She's amazing at knowing what I need to talk about and work on and never…read moredoubt that I can do what I need to do to get better. She's always available and answers my questions for clarity and it's just a wonderful therapist.

Grrat therapists and I love the warm and welcoming environment. I felt very welcomed since the…read morefirst phone call and love the receptionists.