The therapy team was excellent they took the time to make sure I was learning all the things I needed to get me home again. The nursing staff was very attentive to my needs read more

After having experienced many extended care facilities in the past, this facility has been our absolute favorite by far for our father during his stroke recovery! The nurses and therapists treat our father with dignity, love, and patience, celebrating each small victory along the way. The facility is always clean and safe, and the lovely outdoor sitting areas make visiting peaceful and enjoyable. My family and I are grateful to have found Linda Manor Extended Care facility. read more

very very rude staff and extremely un professional!!!!! Have no regard for workers and absolutely shun you and use delays as an excuse! Extremely rude STAFF ! This place needs to be reviews by the board of nursing!! read more

I have been in Linda Manor for rehabilitation after surgery, and they have decided that I must leave next week, even though I have not recovered. That is conteary to what they should be doing. The faci;lity is reaonably clean, and the food isn't bad. I also stayed here several years after surgery, and my note to myself was to avoid the place. That judgement is verified now, because I am being discharge before I am ready. They did provide transportation to some medical appointments, but not to that next one that is scheduled. On the other hand, I will be happy to leave, because I have not had a good meal in weeks. There are major problems with the physician they contract with is a family practioner who thinks he knows better than the specialists who have been treating me. For one thing, the infectious disease specialists were trying to get blood work on me, and samples were being taken weekly, but the results were kept inhouse, so that the specialists couldn't tell what was happening. I finally got some results sent to them, but it was little and late in the recovery process. Almost any rehabilitation facility would be better. The same physician is involved with several rehab/nursing facilities. Good luck. read more

Horrible experience at this facility in April 2024. I had a surgically repaired broken femur. My first night I had a roommate with dementia. She was up the entire night turning lights on, moving chairs, yelling. After threatening to move to another facility and noting I didn't feel safe (completely immobile), I had a different roommate. TV's didn't work in the room and hadn't for some time. The biggest issue was the horrible care on second and third shift, mostly contract staff. One day I waited 8 hours for pain medication. Rings to the nurse went unanswered for hours. Finally I was able to reach someone by phone. I was supposed to be there 4 weeks but worked hard to get out in a little over 2 weeks. Far safer and better care at home. Worst 2 weeks of my life. read more

Horrible experience. My sister was there for not even 24 hours, I got there and within an hour had her removed and back to Baystate. My sister was in respiratory distress and nurse saying she was fine. We advocated for her and ask for her to be transported back to Hospital she needed emergency care right away as she was passing out speaking to me. And she was admitted to ICU at arrival to Baystate. As we arrived to Linda Manor they were changing my sister with doors and curtains open, we saw her from the hallway completely naked. Nurses and staff rude not communicating with us. Even as we asked for my sister to be check they didn't and explain she was passing out saying two words, that was not normal. Meal are horrible a piece of slide bread and a slice of turkey for dinner with milk. The staff and place not professional nor clean. Not attentive and with attitude. My mom is her guarding as my sister was deem incompetent by her Mental Doctor even getting an Ambulance there to have her transported back to hospital with the respiratory distress she was having we had to ask several times they never even care enough to go in the room and check on her. We received a call from facility earlier that morning saying her pulse was low and breathing. As we spoke to nurse at arrival they also ackowed my sister health needed more care and that faculty was not equipped for her care. We were afraid my sister would not had last there that night if she wasn't taken to hospital we are afraid what would had happen to her and that she would not had been alive if we didn't advocate and insisted in getting her care right away. read more

Absolutely awful short stay treatment of my grandfather. He was supposed to be showered in the five days he was there at least once since he only has access to bed baths at home. Not once in 5 days despite them letting his leg bag catheter burst on multiple occasions instead of helping him empty it (he can not do 90% of Adls and they were told this at check in) we asked them not to do his laundry since we didn't want them losing his expensive special catheter pants, so everything brought home was SOAKED in urine. That should never happen with a cath bag!! Also he had his pain medications filled there for 5 days and he told us he asked multiple times but only received TWO DOSES. He will never set foot in there again. They had him in the same leg bag for 5 days. He smelled AWFUL when we got him home. It was terrible to see him that way. read more

Had same experience as others listed here. It's quite apparent they don't treat staff well and it trickles down. Staffing is subpar.

Linda Manor would have had my recommendation until this past weekend. Staff is friendly, the place is spotless. But In late July 2020, events played out in such a way that was unforgivable and put my 90yo mother at great risk. Linda Manor has been appropriately testing staff, and occasionally residents as needed. Recently a staff member tested positive, and we were told that staff person was isolating at home, and they were going to conduct a round of testing of residents. Well my mothers test came back positive on Saturday. I was informed that she was being transported to Cooley Dickinson by ambulance even though she had NO symptoms that met state guidelines. Later, talking with the hospital I found out she couldn't be admitted because she had no symptoms, and they said LM knew she couldn't be admitted and we wondered, did they ship her there just to protect their statistics? Cooley Dickinson recommended she return to her home to isolate there. Linda Manor's director said she would not be allowed to return home and replied she would have to be sent to Skilled Nursing facility affiliated with Linda Manor in DANBURY CT, hours from me or my family, in a unit for critical covid patients. Linda Manor would not allow her to return to her home to isolate there! MIND, Mom had no symptoms, just a single swab. According to friends and staff at other facilities, state guidelines say assisted living residents should shelter in place, even if they were symptomatic, unless they seriously needed additional medical services that could only be provided at a hospital. Linda Manor PUNTED a 90 yo with cognitive difficulties, diabetes and other underlying conditions to a hospital that could not admit her! I personally think they panicked and had no policy in place for how to deal with the situation, forgivable in February or March, but not at the end of July 2020! So with no preparation, no PPE, no medications, no grab bars, no walker, I was forced to take mom to my apartment. I would never send her to a SNIF without need, but I was ill prepared to deal with a possibly covid elder with mobility and cognitive difficulties, especially since I was in the middle of moving my household. I had to ask for her medications and insulin to be sent to me...and then the insulin was sent without the needles, which we didn't get til the following day! Her doctor suggested retesting immediately and Mom's second swab came back negative. Later in the week a 3rd swab came back negative as well. It looks like Linda Manor dismissed a paying (and they ain't CHEAP!) elder resident after a false positive test, upending her life (as well as her families) in a incompetent, unforgivable way. And the place they would have sent if I hadn't been able to jump in, was a ward with positive Covid patients where she would have surely been exposed to the virus. In addition they failed to notify all the families of other folks in the facilities....In fact they failed to notify me of it (I just happened to have the inside scoop since it was my mom.) read more

This place had a good reputation according to friends in the Valley, so I told a family member to go there there after he had to go to the hospital. He didnt feel ready to come home yet because of his medical status. He went to the short term unit. He came home early because he felt "rehab" was so limited. He said it was just a short 30 minutes at best during the week. He said the food was good and the nurses were nice but they didnt seem to have enough staff. His room was far away from the staff area. When we visited it took a long time to get his room light answered...what if there was a serious problem and they didnt come quickly? He is home safe now but we didn't feel it was a good experience and feel bad we sent him. read more

The staffing is SO BAD. The CNAs and nurses they have are so overworked that they are not longer able to care for patients properly, and the aides are rough. Avoid! read more

My relative was admitted to the assisted living facility even though they did not have the staff to properly monitor them, this resulted in them falling, hitting their head, and was found bleeding on the floor by a cleaning lady. They lied to us about how much they could monitor my relative, and they kicked them out at one point, sending them to a "rehab facility" which was even worse. They only care about making money, they will lie & neglect as long as they make money. The food is garbage, the activities are done just to say they are doing something, the residents are basically sitting there staring at the wall most of the day. Some of the staff do truly care and they try, but the people running the place understaff & overwork them so they cant do their jobs properly & they are overworked & spread too thin. They cannot give people the individual care they need. We switched my relative to home care which was much better. Do not send your loved one to Linda Manor or any facility for that matter, anything they do can be done at home for the same cost & much better quality of care with private aides (best option), or an agency. And a care manager if needed. read more

Not a good experience for my mother, but my biggest complaint is with their social work dept. and discharge planning -- utterly incompetent! They did not give us even basic info about what my mother might be eligible for upon returning home and needing ongoing care. We had to figure out everything on our own. This caused needless delays in getting home-care in place and enormous undue stress. The only thing they did was order her a wheelchair to take home and it took them 2 weeks after she was home to get the doctor to sign-off on the wheel chair order and put it in. Ridiculous. read more

Beautiful facility, but staff were rude to my mother and rough with my father (ripping bandages off, forgetting medications). The director hung up on my brother. We removed my father after only a few days, and his doctors had to have an ethics meeting with the facility. I would stay far away from this place with your loved ones. read more

No staff oversight or accountability. Stealing diapers WE bought from Mom's dresser to use on others. When she complained was told "That's the way it works here!". We have bought multiple batches and they disappear faster than mom can use them, so her account fits. Staff seem angry and lack any compassion. Must be a horrible place to work. We asked for a med list because Mom was becoming delusional, as happens when she didn't take two anxiety meds. The dated list we were given seemed to confirm great inconsistencies in giving meds, and the list was incomplete. They're in covid lockdown now, so it's even harder to figure out what is actually happening. Wish we had a nanny cam to plant and document what Mom is telling us... or to find out they are treating her okay, but not giving proper meds creating delusions? We're just saying WE would never want to e there, hoping Mom survives her rehab stay safely, and trying to find an alternative. Management needs to step up and take control here!! read more

Absolutely horrible. Stay away! Nurses do not respond to call buttons, and couldn't care less about bringing you your pain medication or an extra blanket when you are freezing in your room. I had nightmares nearly every night there, and no one cared. Really, really bad. It will take me a while to get over this experience -- 8 nights in hell. read more