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    Lisa M Richter, DO

    1.0 (1 review)

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    7 years ago

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    Oak Street Health

    Oak Street Health

    3.0(4 reviews)
    1.6 mi
    Established in 2012
    Available by appointment

    As a retired healthcare professional, I'm amazed by their proactive approach to healthcare…read more Dr McCardle is the best, she doesn't miss anything and will spend as much time with you as you need. The office staff is just as friendly and professional. They are a 10+ in my opinion

    I left my primary care physician after seeing the advertisement on tv about oak Street. I thought…read moreoh wow how wonderful, I suffered major medical problems the last few years and felt hurried and rushed thru my current Dr appointments. Let me tell you the Oak Street in Ft Wayne is a crock. Never ever was I treated so poorly by medical professionals in my nearly 60 years of life. The medications my regular Doctor had prescribed for years was not offered at Oak Street. I was told I had to see specialists. My whole point of going to Oak street was because they say d they offered n house to save me money. What a crock. I was paying 4 times what I was before because suddenly. Had to specialist to get medications that I get t at my family doctors for years. So right off, the ads were deceptively ve because se the type of care I was told I would get wasn't offered, and as for r care quality, I was made to feel belittled the way I was talked to I felt I was being talked down to instead of on equal level. Lastly the office experience. I try to find something positive to say but I do not think I have ever been 100 percent disappointed and dissatisfied in medical care. From the office staff, to the nurse and especially the doctor it was as awful as I had ever experienced. I can honestly say I have never walked out of a doctors revisit because of being treated ed so poorly until oak Street Health. Don't even try to get a hold of a nurse or office person at the location. They use an answering service and I went days back and forth as they never accept your call, it's always they will call you back. I'm sorry but for me Oak Street health was theb great waste of time, energy and I just couldn't afford to stay there and be made to go to specialists so s to get medicines I had always a gotten from my family doctors.

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    Kristin N. Willfond, MD, MPH

    Kristin N. Willfond, MD, MPH

    5.0(2 reviews)
    5.0 mi

    Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

    Dr. Willfond is super professional and knowledgeable. She is up to date on all the screening…read moreprotocols and told me not only her recommendations but also her reasoning behind them. She runs on time and is available via computer or phone for prescription refills and appointments. Highly recommend!

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    Kristin N. Willfond, MD, MPH

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    Speedway Family Physicians

    Speedway Family Physicians

    2.0(4 reviews)
    0.4 mi

    I'm impressed that Indianapolis has such an extensive network of osteopathic physicians via the…read moreWestview hospital network. I've seen a few of them, and much like regular MDs, there are good and bad ones. I chose to go to Speedway Family Physicians because it is near where I work and I could quickly run over there for a lunch time appointment if I needed to be seen. The office is right on Main Street in Speedway, it's an older building, the facility itself does seem in need of an update, a lot of the equipment (scales, the stuff you normally see in an examination room) seems a tad old. The office staff is efficient and mostly polite, some are friendly but it is hit or miss. They seem very busy, and sometimes can act a little put out when you talk to them. It is also kind of weird that even though they are open until 7pm, they stop answering the phones at 4:30. Oh and they do not answer the phones at lunchtime either. The office usually runs late on the appointments, but I've never waited more than a half hour past my appointment time. My main issue with SFP is that it seems to be the training grounds for family practice residents. That's great, these people need a place to learn what they are doing! My problem with this is that when you make an appointment, they do not tell you you are seeing a resident. If you are like me, you only go to see a doctor a couple times a year, so just as you are getting familiar and comfortable with the person treating you, they finish their residency and are gone, so then you are assigned someone new, and have to start the process all over again with a new doctor - explaining your situation, history, what the other doctor was doing to treat you...that was totally frustrating. There are permanent doctors in the practice, however I do not know if they accept new patients. On a positive note, I really liked the second resident I was assigned to and since she stayed in Indy once she was done with her residency, followed her over to her new practice.

    Currently setting at the doctors office (Speedway Family Physicians) and my waiting time is 82…read moreminutes and counting. This is for a physical. You would wonder if these doctors even care about my time. And it cost how much? So after 91 minutes the doctor come for around 8 minutes total time. And during that time he checked my lungs and that's it. Guess I wondering anymore what does a physical check mean anymore? Guess to the medical field it means check the patients lungs and send them away. Guess I'm healthy since my lungs sound okay. So you ask yourself why did I give this place one star. Well I had to pick at least one. I think Community Health owes me for my lost time and the lack of service. Dissatisfied patient Tom

    Donald E. McMahon, MD - Donald E. McMahon, MD

    Donald E. McMahon, MD

    5.0(1 review)
    4.9 mi

    After my recent hospitalization and surgery at St. Francis, I've now begun the process of…read morepost-discharge doctor's appointments. The first, a primary care appointment, actually involved a switch for me as my primary care physician is on maternity leave and I had the opportunity to be seen by Douglas McMahon, MD, a physician within the same practice in the Franciscan Cityway practice located directly next to the Irsay YMCA. The basics of the practice remain the same - the building is located in the Cityway section of Indy just off downtown. It's an up-and-coming area with mostly higher-end apartments and restaurants within walking vicinity. You do have to grab a parking ticket, but Franciscan does validate parking. They have a row of accessible parking spots directly by the entry to the practice. They also have power doors with a push-button leading into the practice. As you enter, you head slightly toward the right to check-in and the check-in area is pretty wheelchair friendly as is the waiting area. Dr. McMahon has been with Franciscan for 24 years and he has a relaxed, friendly demeanor. He's serious and informed, yet friendly and relaxed. Despite the fact that I wasn't technically his patient, you could tell he'd taken the time to become informed about my case. I wasn't quite sure why I'd been scheduled a primary care appointment post-discharge, though I did think that it was a nice touch as I do think your primary care physician should be centrally involved post-hospitalization. I also think it gives you a sense of normalcy when hospitalization itself can be fairly traumatic (and certainly was in my case). I was impressed that the day before my appointment I received a call from the practice indicating Dr. McMahon had called in a prescription for me based upon lab work he'd reviewed. Again, that made it clear he was actually becoming informed about my case and not just treating me like somebody he had to cover for my usual physician. I was impressed. Upon my arrival, I was seen about 5 minutes after my scheduled time and Dr. McMahon arrived pretty quickly. He'd clearly reviewed my case and was well informed. He asked questions to fill in the gaps. We addressed a variety of subjects ranging from pain to concern about redness in my leg to my recovery and my goals for the next few weeks. It was a conversation that never felt rushed or pressured. This continues to be an impression I have of Franciscan. They seem to just allow for a little more time with patients and, in turn, I think that creates more trust and better outcomes. He prescribed another medication but overall felt like I was on a good healing track and didn't feel the need to see me again before my usual doctor returns from leave. He left open the door that I could contact him should any additional needs arise, but also understood I had a couple other doctors I would be seeing. He seemed to care about how I was treated by them and worked to ensure I had a positive relationship with them. Overall, this was definitely a positive experience and I would have zero issues recommending Dr. McMahon for someone seeking a family doctor and/or primary care. As usual, I also really liked the support staff including the woman at the front desk who remembered me by name. Having now experienced two physicians within this same practice, both of which I rated 5-stars, I would have to say the Franciscan Cityway practice is one of Indy's best kept secrets for family medicine.

    Lisa M Richter, DO - familydr - Updated July 2026

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