I bought mixed mince beef and pork by mistake. I thought was beed only as I don't eat pork. 25 mins…read morelater I went back to the store and wanted exchange to beef. The staff at the customer service refuses to exchange it and claim that it's against their 20mins policy returning fresh food because needs kept in a cold temperature. I was 5 mins late and as far as kept in a cold temperature concern, the weather was 1 degree outside. I've asked to speak to the manager to explain the situation. The staff made a speaker tunnel call 3 times and no one came. waitted 15 mins still no manager. I went home and I give the mince beef and pork to someone who will benefit from it. I have been shopping from this store for 26 years. I spend £700 per month there. I have very happy that Tesco are down £700 per month because I won't never ever go back there. I

Been in the shop once when it first opened years ago and it was a good size and seemed to sell…read moreeverything! The staff where all friendly and helpful, I never completed a full shop but just some snacks for a road trip but I got served quite quickly and the staff were good, no idea what easy it has been maintained a few years on