We just picked up our two kitties, Charlie and Bella, from Smoky Mountain pet resort and we…read morecouldn't be happier with their care and service! Charlie is a special-needs kitty that requires daily medication and a special feeding regimen. Jen and her staff were able to accommodate his needs and Jen kept me up-to-date on his status while I was out of town. I will be using Smoky Mountain pet resort every time I need to board one of my kitties. I highly recommend them without reservation!

This place is absolutely awesome. From the moment I called to the moment I walked in the staff were…read moresuper friendly and nice. Everyone I encountered really enjoys working here and loves dogs. Highly recommend!

Great experience and service. Answered their phone. Called back when needed. Everyone there is a…read morewonderful dog friendly person. We had our mixed terrier Sammy groomed and bathed. Very fair price. We will be back. Thank you!

WILL NOT BE BACK. I just moved here and wasn't able to get real world recommendations so I relied…read moreon yelp to help me find a spot for my dog. I was told that my dog WOULD NOT be allowed in "group play" being that he is over 7 months and not neutered. I took him to the vet to get the vaccinations required to be at daycare. At first I was happy to hear that an accommodation could be made for my dog to interact with humans and get out for some potty breaks. I only needed 3 hours to take an exam. I brought in his breakfast and came back 3 hours later to get my dog. When I walked in his food was still out in the lobby.... The employee or owner (unsure) who greeted me asked who I was there to pick up. I told her my dog's name and she said "wow he hasn't been here very long. I haven't gotten a chance to meet him yet." I thought that was bizarre... then what was he doing? 2 days later I received his "report card" which included the photo I posted below. My dog was in fact in group play. Not only could he have gotten another dog pregnant... he came home with kennel cough. Another vet bill later he is okay.... But still. What on earth are they doing in there? How many other "accommodations" are they making that aren't kept?? Maybe another dog didn't need to get a bordetella vaccination and that's how mine came home with it? I don't know but a 30$ stay for 3 hours (including the price to just make an account) plus over $300 in vet bills later. I'm not happy and would never recommend this facility to someone. I truly hope no one came home with puppies because I know that is a lot more than $300. PSA if your dog stayed here on July 14, 2025 they may also have kennel cough or be pregnant.

This has to be THE VERY BEST PET EXPERIENCE we've ever had!!!…read more My family has taken Jackson (our dog) to Dewberry's for dog training, boarding and grooming...... AND THEY ARE THE BEST! The owner and staff of the facility are extremely friendly and kind! The passion for what they do shows in their work and assistance to the public!!!!!!!! I recommend no other facility!!!! THIS IS THE BEST PLACE TO TAKE YOUR PET! THANK YOU DEWBERRY'S!!!!!!! From, The Willmott Family

Our two dogs seemed to enjoy their stay. I know they preferred playing with other dogs versus being…read morelocked in an enclosure all day.

Fantastic staff, Went above and beyond to care for our boy Booker. They even sent a couple of…read morepictures of him without our asking for them. They told us they send photos of your pet every day anyway. He also enjoyed some great Christmas cookie treats they made. They said everyone loved him and he got along well with all. More than happy with their service and care. Would highly recommend them for anybody's cat or dog.

this is the only place my dog drags me into! She loves it, and gets play time with other dogs.read more

It stinks here--literally--even in the lobby. It was so smelly that I began feeling sick to my…read morestomach. When I asked to see the boarding area, I was initially told no, "due to privacy concerns." WHAT??? Eventually, I was allowed to see it. Note that their web site says, "Come visit and take a tour and see how we fit your needs!" But when I asked for one, they hesitated. I will look elsewhere for a veterinarian.

Appointment time was 9:40 told all rooms full no idea how long it would be. Given more paper work…read moreto fill out at 9:55. Waiting room full staff had no idea what they were doing. recommend going to a different vet.

Literally cannot recommend this place enough…read more The owner, Svetlana, is as nice as us can be! The drop off hours are 7:30 AM to 6 PM. She spends so much time with the animals and even sits outside with them while they are having outdoor playtime. Each dog has their own kennel that they can go in and out and each dog has their own bed. There are two separated, play areas if you do not want your pet to play with other dogs. Definitely trustworthy, reliable, and a fantastic place to leave your pet went in the Smokies! HIGHLY RECOMMEND

Clean, well maintained facility in a beautiful setting. Our dog was well cared for while we stayed…read moreat a cabin nearby.

Sarah watched our dog, Whitley, for two days and we were extremely happy with the level of care our…read moredog received. She was extremely communicative and sent us update videos every day. We would definitely use her again.

Absolute 10/10!!! I simply could not rate these ladies high enough!…read more Trigger has been visiting for his "vacation" while we vacation for 3 years now- I receive multiple updates and pictures throughout his stay and the peace of mind knowing he is being very well loved and taken care of! While he may be the yappiest one that goes there- a blue tick beagle - all the ladies there reassure me that he's having the best time while he is there! Side note- your pup will HAVE to take an extended nap when they get home, they have spent their time there playing with others and having a ball

I had my dog boarded at the dog stop maybe 4ish times. What I initially liked about it was the add…read moreons they had. My dog can't play with other dogs so I liked that he got to do something fun each day. One time I picked him up and he was covered in pee - which tells me they were not giving him enough chances to go to the bathroom. Not to mention, he was supposed to receive an exit bath which clearly didn't happen. I had to throw out everything and immediately come home and bathe him. They also forgot to send home his medication. I spoke with the owner, he apologized and offered a free exit bath next time. Since they still had his meds I decided to give it one more chance. I dropped him off for boarding and when I went to pick him up no one was at the front desk so I waited. I could hear someone screaming in the back and loud banging noises. Finally she came up to the front desk sweating and looking disgruntled (like she was just yelling at dogs). She saw my face of shock and she put on a smile and was overly nice and complimenting me. She went to go get my dog and when she was in the back she AGAIN started yelling and banging on something telling the dogs to "shut up!!!" I got my dog and left asap. She is not the type of person you want to leave your dog around - her anger towards them was scary. Dogs bark - that's just how it goes. There was nothing to make me believe the dogs were doing anything wrong other than barking because she was primarily yelling at them to shut up and be quiet (as if that would help). DO NOT BOARD YOUR DOGS HERE! You have no idea how they are being treated and if she would do that knowing someone was standing right on the other side of the door - what would she do when no one is watching?

I was quoted $65-$75 for full groom for 7 pound Yorky poo. I know it's my own fault that I thought…read morethat it would be on the lower end of the $65-$75 quote, because he has been groomed before, was not matted or dirty, he's very good and it doesn't take long to do him. When I picked him up, I was charged the $75 rate plus tax which was 81 something and when I said why so much he said "well we quoted you it's $75,,,, plus tax ,,,,Tennessee tax is 9.25% and that makes it $81." Thank you, sir. I had no idea. He was catty, which is totally not necessary from the owner (he said) and the person taking your money. While I was waiting for my dog, I walked around and looked at some of the merchandise, and everything was dusty ~ on the shelves, the jars of merchandise, everything. It was pretty dirty in there. The machine where you run your card had dust all over it. I understand it's a dog place, but you can dust off your credit card machine and especially the merchandise if you want customers to buy it. All in all, the haircut was OK. And his nails had been clipped and maybe buffed because they were not sharp and ragged like another place we visited. Did not leave feeling good about this place. Note: I have no problem with the tax or the Revenue service! Re-read the review ~ or don't. But don't make it out like I am complaining about the tax. My issue is the price ~ BEFORE tax ~ and the attitude of the employee and the lack of cleanliness. To reiterate ~ even though I was quoted $65 to $75 for my dog, I should have known they usually don't charge the lower amount. Done.

Nothing but the best for our 8 Jacks...haha... Once you go Jack, you'll never go back…read more Well papa made an appointment for Milo, Buddy, and Waggs at this new place. Our groomer moved here and of course we followed! Danyell rules as the best groomer, our kids love to be in her amazing care. Arf! And hubby was pleased with the place and friendly staff.

My husband and I were so thrilled with Dog Haven Lodge. The staff was so friendly and…read moreaccommodating. They took wonderful care of our three monsters while we were away. I can't recommend them enough.