DO NOT USE THIS SPA!!! NO CUSTOMER SERVICE. THIS SPA ONLY WANTS YOUR MONEY. FIND SOMEONE THAT…read moreACTUALLY CARES ABOUT YOU AND YOUR PET. I asked to speak to a manager, none on duty. 1 Wüf Pet Spa OTR (Owner) 2 days ago Hi June, you are not a client in our database. I understand your son is upset about missing his appointment but it isn't appropriate to spam our business page with reviews. Apparently , you are not aware that it was my dog he was bringing in , not his. It was a new , first time appointment . That he had already sent the veterinary information in. He let you know that he had a work emergency and I would be coming from an hour and a half away to make this appointment. I encountered road construction that caused a delay . I had my grandchildren on a spring break outing that we left to make this appointment . The appointment was at 12 noon. I called at 11:55am to let you all know I was getting close. I was informed by your staff that the groomer was gone. My son was told that I had until 12:15pm. to make this appointment. He didn't think I would get there until 12:30. You. made no adjustments, after him being a loyal customer . Our appointment window was 12-3pm. A place with good customer service would have done some type of service in that window, even if you charged for the full service. A wash , nail trim maybe. Instead you chose to put him down as a no show , charging the full price. Does that seem right ? I normally don't do reviews. That's why it took me so long to respond. You have lost two good customers, with two sweet dogs just because you don't know what CUSTOMER SERVICE, means.

How can one dog shed 1 dog every month?? That's where WuF spa steps in!!…read moreMajor is a 120 lb German Shepard. A gentle giant that roams 3 acres of property. So once he is good and dirty and shedding another dog, I bring him in and we end up with a new dog!! Kidding aside we have tried other places and we can not beat how he is treated. He knows where he is going when he gets out of the car. His coat stays shiny for about 3 weeks after he is groomed and when it gets wet it doesn't have that musty smell. And the price is right. Thank you Maddie!!!

(UPDATE) 08/2025 - We have tried all the rest but when we found Gala Pet styling in Springdale we…read morefinally found the best; Our dog Benji is a Yorkshire Terrier with special needs and has seizures and has ADHD and takes medication from time to time. At Gala - Kim (Groomer) is very patient, gentle and experience with dogs with special needs; she was able to take Benji give him a flea bath a good conditioning and style him like a show dog. She also groom Benji around the face and made him look like a true Yorkie. The staff at Gala take pride in the entire process from start to finish; we recommend Gala to all our friends and family...

12/14/24 - we tried the rest but we wanted the best so we went to the gala pet styling in…read moreSpringdale Ohio; we have a special needs Yorkie, and the staff at Gala pet styling; especially a groomer named Samantha was very patient with Benji and was able to bathe him groom him and give him a new look we love it thank you so much for being our new groomer, I would recommend this place to anybody who also has a special needs pet they take the time to learn about your dog and given the best attention possible, if I could get this place four stars I would recommend them to anybody who has tried the rest but wants the best. You won't be disappointed...

Nicole has been our groomer for over three years, and our experience with her has been nothing…read moreshort of wonderful. Our dogs are both anxious and high-maintenance, yet Nicole always puts them (and us) at ease. She communicates excellently and has gone above and beyond to accommodate every request. We couldn't be happier and look forward to many more years with her.

Excellent service my hard to handle OES was comfortable with these groomers. We definitely will use…read morethem again.

We have been on the hunt for a groomer and have been pretty unimpressed, until we found this place!…read moreThey got us in quickly, they were kind, and Louis looks and feels much better! They took great care in shaving his belly and other parts so he will stay clean longer, and not a scratch or nick on him. We will be coming back!

Took my nephew's husky in this morning. She looked fabulous and I could tell she felt so much…read morebetter!! My niece said the dog had been very restless and wasn't sleeping. Brought her home with a pep in her step and quickly feel asleep! Thaks for making her one happy dog!!!

I have taken my two schnauzers to Flip & Steve's for the past four years and have referred many…read moreother dog owners. Jaime and Jane are great. They do a very nice job on the actual haircuts and are very nice to the dogs. I add this because my Lucy can be quite difficult and Charlie used to not like any one touching his paws after he was adopted. They will work with your dogs and are honest if anything happens. Really appreciate them!

Had a so-so experience here. The price is definitely right- was $60 total for my two small dogs,…read morejust didn't get the warm and fuzzies here. When we came to pick them up the first thing one of them said to us was a negative comment about one of our boys' anxiety level and the other lady didn't even look up once the whole time we were there. They just didn't seem like they really liked the dogs. Other groomers we've been to have been so sweet with the dogs and seem to really love all the dogs that come in and I just didn't get that vibe here. Also we noticed when we got in the car that they nicked a little nodule on one of their backs and there was blood but they didn't mention it to us when we picked up. The cuts were fine and they smelled great so if you are looking for a groom for a great price this is your place, but I'd rather pay the premium and feel better about our pups being loved up when I drop them off for a groom.

Update; This business owner is over -the-top, and not in a…read moregood way. His response perfectly demonstrates exactly what I described. *The lies *The excuses *The accusations Just as expected. I (unlike the shop owner and the 'groomer') have no reason to lie. The pictures show only the visible part of the damage. The permanent damage to his trachea, his knee and front leg/shoulder cannot be seen except on X-rays. The emotional damage and PTSD is an everyday thing and I'm still working at a snails pace, gentling him back into grooming. He doesn't shake as much as he did at first but it's still awful for him. These people are monsters, and the 'groomer', Cassidy...I don't know this person, never met her before, but I do know that she has absolutely no business dealing with animals. Shame on you people! Dropped off my Pom for basic grooming with Cassidy. Instead of a well groomed fluffy happy Pomeranian, I picked up a very quiet little Pom with The entire bottom half of guard hairs cut off, you can see his skin through the undercoat that is left. He was abused in a manner that caused his trachea to partially collapse with improper use of the grooming loop. Cassidy caused his front right leg to no longer have full range of motion, and a luxating patella (his right rear leg), repaired with no issues for ten years, is knocked out of place as a result of the 'grooming' he received from Cassidy. The owner was rude, accused me of lying. Cassidy lied. Another employee there lied. Owner was physically very threatening, approaching me quickly several times stopping inches from my face, so close his spit got on my face as he yelled at me. Of that's the sort of thing you are looking for, you're going to absolutely LOVE this place!

Absolutely the most amazing service!! They were so gentle with my pup and were so understanding of…read morehis needs! My pup is pretty dog reactive and they were so accommodating and kind. They are the first groomer that hasn't hurt my pup while grooming him, he came back to me so happy and crazy just like when I dropped him off. The prices were incredible for the service. Normally it costs well over $100 for a doodle grooming, but I paid around $65 for the grooming (bath, trim, nails), it was more with a tip of course but they were wonderful so absolutely deserved! So thank you a ton for being good to him, he'll be back soon!!

We got a dog from the Clermont County shelter and he smelled awful and needed a bath ASAP and was…read morealready a pretty big dog. I called several places and no one could get him in for weeks. The Paw Palace said they would put him on a wait list and get him in as soon as they could. The next day I got a call asking if I could bring him the next morning. We jumped at this and they did and amazing job. We were concerned Wally would be upset going to a place that couldn't turn his bath around quickly and within an hour Wally was bathed and beautiful and smelled so good and SO happy. Wally was a skinny boy then and is now a pretty big guy and we will be back soon!

Last month we took our son's dog, a terrier mix, for a grooming. we supplied pictures from a…read moreprevious grooming to show how we wanted him groomed. They did an excellent job! Their service was friendly. They listened well and spoke gently and firmly to our son's dog. we brought his girlfriend's dog, a chihuahua mix, to have her nails clipped the next day. i requested they put her in a harness while they worked on her. Once again, they did a great job! We would definitely use their grooming services in the future.

Good job on the dog grooming but taking four hours to complete the task is a bit too long.read more

I can't express my appreciation enough to Kristy who spent over 6 hours cleaning and grooming…read moreRosco, our 140 pound Bernese Mt Dog. All other groomers wanted to shave Rosco (an outside dog) because he was so matted. Kristy was relentless, working on him all day and giving me updates. We will be back next Saturday with Rubee!