DO NOT USE THIS SPA!!! NO CUSTOMER SERVICE. THIS SPA ONLY WANTS YOUR MONEY. FIND SOMEONE THAT ACTUALLY CARES ABOUT YOU AND YOUR PET. I asked to speak to a manager, none on duty. 1 Wüf Pet Spa OTR (Owner) 2 days ago Hi June, you are not a client in our database. I understand your son is upset about missing his appointment but it isn't appropriate to spam our business page with reviews. Apparently , you are not aware that it was my dog he was bringing in , not his. It was a new , first time appointment . That he had already sent the veterinary information in. He let you know that he had a work emergency and I would be coming from an hour and a half away to make this appointment. I encountered road construction that caused a delay . I had my grandchildren on a spring break outing that we left to make this appointment . The appointment was at 12 noon. I called at 11:55am to let you all know I was getting close. I was informed by your staff that the groomer was gone. My son was told that I had until 12:15pm. to make this appointment. He didn't think I would get there until 12:30. You. made no adjustments, after him being a loyal customer . Our appointment window was 12-3pm. A place with good customer service would have done some type of service in that window, even if you charged for the full service. A wash , nail trim maybe. Instead you chose to put him down as a no show , charging the full price. Does that seem right ? I normally don't do reviews. That's why it took me so long to respond. You have lost two good customers, with two sweet dogs just because you don't know what CUSTOMER SERVICE, means. read more

How can one dog shed 1 dog every month?? That's where WuF spa steps in!! Major is a 120 lb German Shepard. A gentle giant that roams 3 acres of property. So once he is good and dirty and shedding another dog, I bring him in and we end up with a new dog!! Kidding aside we have tried other places and we can not beat how he is treated. He knows where he is going when he gets out of the car. His coat stays shiny for about 3 weeks after he is groomed and when it gets wet it doesn't have that musty smell. And the price is right. Thank you Maddie!!! read more

WüF Pet Spa - Major - Pet Groomers Near Me - Cincinnati, Ohio

We are so grateful for the care of Jessie and her team! We had a hard time finding a groomer that would care for Benny because of his size, and hurt foot. He was long overdue for a groom- and the wüf team did an incredible job! The before and after is shocking. The price was affordable and well worth the amount of work they did on his matted coat. Benny also gets nervous in busy settings. Wüf was perfect because they only care for a few dogs at a time so he could be comfortable! We don't live in the area, but we'll be back! If you're looking for a groomer that will care for your pup like it's their own, make an appointment with Wüf KG read more

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Elphie the day she got groomed! We love WuF Pet Spa and always have a great experience here. They are patient with my doodle who can sometimes be anxious. They don't crate her and take amazing care of her. She has gone from being extremely scared to approaching both Jonny and Jessie, along with the other groomers who all now know her by name! read more

WüF Pet Spa - Elphie the day she got groomed! - Pet Groomers Near Me - Cincinnati, Ohio

The groomers do a fantastic job. However, I had a frustrating experience with their customer service, particularly regarding communication via text. I wasn't aware that the phone lines are closed on Mondays for cancellations or late arrivals, which led to some confusion when I tried to reach out. I even called multiple times trying to desperately communicate I was going to be late. When I eventually got a text response from the staff, I felt that the interaction was more combative than helpful. Despite my attempts to explain my confusion, I felt dismissed, and it made me feel quite stupid for not understanding their policies or how their store works. As someone who has worked in customer service and grooming, I know that misunderstandings can happen, but this experience left me feeling upset. There was no compassion or understanding or offer to help/alternatives (like payment planning, etc). The fee for being 15 minutes late is **** $135 **** which is the price of 4 grooms at Petsmart, Pet Supplies Plus, or Petco (which shouldn't be discredited because they also have talented groomers.) When my Samoyed was denied from Petsmart a 3 days ago for his stiches not having healed completely, they were understanding and didn't charge me, they just told me to come again in a few days and disregarded my appointment. Choosing Wuf instead of Petsmart was a HUGE mistake, and I just should have rebooked with them. Other places are more forgiving than here if any unexpected events or circumstances happen to you the day of your booking. NOTE: Their late fee doesn't exist. According to their policy, being 15 minutes late means you get hit with a 50% charge of your groom up front. But no, you get hit as a no show ALSO at the 15 minute mark. So the late fee doesn't exist, it's not spelled out for you, and it's worded to be manipulative. I really hope the team can improve their communication process for better customer experiences in the future. Unfortunately, this experience has led me to consider other options for grooming services from now on. :/ Even now as I'm typing this, I feel as though I'm going to get the same combative, blaming reply as I did in our text messages. Like, I'm fully expecting a "this is why you're wrong" reply. Like YES I get it, that's what a misunderstanding is. Telling me the same thing over and over again doesn't change the fact that I was still confused, nothing can change that. Don't gaslight me. Terrible service and super disrespectful. read more

This new pet salon just opened across Findlay Market. The owners are a cute couple that has dedicate pretty much all their life to pets and grooming. They are so experienced and have a super cute location. I took Simba on the opening day for some nail grinding and they gave me ton of advice on how to make them shorter how he's not scratching me all day. I am now taking him on a regular basis to make this happen. After those visits I took him for grooming and a de-shed treatment. I was so happy with the result! He looks super handsome and the shedding at home has decreased dramatically. read more

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Highly recommend Wüf Pet Spa! My dog Ella just had her second appointment here for an all over trim and bath to which they use the best smelling blueberry shampoo. The scent of it lasts few days and makes me want to cuddle her 24/7. Jessie and Jonny even included a teeth cleaning for pre-booking. Ella came back looking and smelling great and was a very happy pup afterwards. Thank you Jessie and Jonny! - we will be back for more. read more

WüF Pet Spa - Ella before her appointment. - Pet Groomers Near Me - Cincinnati, Ohio

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Hands down the best groomer in Southwest Ohio! Every one who works there is incredibly kind and take such wonderful care of each pet that comes in. I have a very high strung Miniature Schnauzer who requires a high level of grooming maintenance and Wuf has been able to help him get extremely comfortable getting groomed. I've been going to Wuf since I moved to Cincinnati from NYC in February 2021 and I am so happy I have been able to become a regular there! My dog looks immaculate each time I pick him up and he enjoys going to get groomed. They are also great about pick up times and providing ample notice that they are ready for pick up. In the past I have had a very difficult time finding reputable groomers who listen to what you want done and how to best take care of your pet, and Wuf Pet Spa has completely alleviated all of those anxieties for me. Amazing people own and run this business and the folks they employ are just as amazing. I can't recommend them enough! read more

WüF Pet Spa - Look at that smile! Right after his groom at Wuf! - Pet Groomers Near Me - Cincinnati, Ohio

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They took amazing care of my senior dog and gave him the most AMAZING cut! He has been overheating and panting because his coat was too long, even when we tried to trim it ourselves. Wuf gave him the perfect cut and he was visibly so much happier and more comfortable- no more panting! read more

WüF Pet Spa - Pet Groomers Near Me - Cincinnati, Ohio

I was wanting to try a downtown groomer because I recently moved downtown. I found Wuf Pet Spa. I really didn't do any reading up about the place or check out prices. I just took for granted around everyone else's price. Scheduling was a bit odd only by email. Which is fine just different. I was actually able to get my dog in pretty quick after I filled out paperwork. You need to put down deposit which is not a problem as well. My husband had no issues dropping him off. He was told to be ready for a pick up text in 2 hrs and we would have 20 min to pick him up or you get a fee When I came in to get My dog. The environment was very professional and all the dogs seemed calm including my nervous Nelly. I was also impressed by revel of show dog haircut my dog received. Everything was done completely he looked like someone actually cared and knew how to groom my dog. My dog has a million moles and not one was cut. Usually he looks like someone cut him all over. This showed me someone took time and added love to my dog. When I went to pay I was alittle taken on price however seeing how much care and 1 on 1 time that was given to my dog I was extremely happy. I am so use to people only doing a half of a job but I feel you get 100 % effort on a complete groom. read more

The personable, yet very professional care that my "favorite" child receives from the point of booking, to drop off and to pick up is pure pupfection.. My Teddy went there for his first groom and his groom was based on HIS COMFORT LEVEL and of course his cooperation.. from his first puppy groom to his first puppy cut to him learning at his rate, this spa has been nothing less than a blessing. They have educated myself along the way, kept me informed and also have been very gracious and compassionate when needed. Our current groomer Lizza is just amazing and the owner Jesse is very understanding and is always on top of any scheduling needs and literally communicates so efficiently. I must add that we drive about an hour and twenty to get there and it is absolutely worth it. Not to mention the eye for detail that is never missed and it really is a great experience for your fur babies since it is a completely personalized grooming. WUF gets the highest rating from Teddy and I (Teddy is a 10lb toy poodle for reference with zero professional training and he does require meds for grooming (however he is a licensed service dog ‍) so he is not an easy groom for reference, they work wonders) hope this helps any furbaby owners looking for future grooming services. Quit looking. Book here. read more

WüF Pet Spa - Teddy - Pet Groomers Near Me - Cincinnati, Ohio

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Took Casper in for a bath. The price was fair and the service was great. It only took about an hour and a half to do! read more

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I took my puppy in today for a fur cut. They were so friendly and did a fantastic job on the cut. From booking the appointment to picking my puppy up, the process was great! 10/10 would recommend! read more

Hands down the BEST groomer around!! Jessie is a master of her craft! Fair prices, excellent service, and superior work! read more

WüF Pet Spa - Pet Groomers Near Me - Cincinnati, Ohio

Milo has found his groomer! They made my pup feel so soft, I could tell he felt comfortable around them. They played with him, and most of all they took great care of him. He was in such a happy mood when I picked him up. We will definitely be back again and again. read more

WüF Pet Spa - Milo - Pet Groomers Near Me - Cincinnati, Ohio

Excellent service and my dogs love all of the groomers! It is great that the dogs are never crated and handled with loving care. We would never go anywhere else. read more

I brought my pup in for his first grooming service. We were so excited as Wuf has been highly recommended by many as "the best" in the city. Upon arrival I showed the groomer that his ears had matting, she let me know mid-service that they would need to be shaved, I was okay with that since I knew about the matting ahead of time. When I arrived to pick up my dog the groomer showed me how to prevent the matting in the future and noticed a cut on his ear. Over the next several hours I noticed that both of his ears were developing bleeding on them. I contacted my vet first thing the next day and they had me bring him in, they had to do a surgical grade shave to ensure there wasn't laceration. There was not a laceration, however the vet said that there was "severe clipper burn" and he would need to be put on an antibiotic and a steroid. I contacted Wuf to try to remedy the situation and I was told by Jessie that she is unable to discuss anything over the phone, only via email. She educated me on matting and coat maintenance via the email and sent me their service waver. I am EXTREMELY disappointed in the level of customer service that I received from "the best pet spa" in Cincinnati. If you want a groomer that cares about you and your pet I would avoid Wuf at ALL costs. read more

Very happy with the service at Wüf pet spa!! They did an excellent job grooming my cockapoo. When I dropped him off they made sure to ask if I wanted anything specific. Typically when drop my dog off at other groomers he gets really scared, but not here! You could tell they made him feel right at home. read more

WüF Pet Spa - Doodle cut - Pet Groomers Near Me - Cincinnati, Ohio

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This team is incredible! They make my two doggos feel right at home. Not only are they amazing at their craft, but they make both myself + my anxious pups comfortable in their space. I have been keeping up with my two rescues grooming needs since their adoption (4+ years) and I am so relieved to have such a great team to help me with their maintenance! Highly recommended Wuf for any of your fur babies grooming needs. read more

WüF Pet Spa - Scout after his (much needed) deshedding service. - Pet Groomers Near Me - Cincinnati, Ohio

I would not trust anyone else with my Golden's! They love Jessie and Jonny! They both looked and smelled great! This pet spa is not like the others. The dogs are not caged unless you request it. They offer lots of extras! The large dog crates are open on top so they can stand up and see what's going on. The crates are also right by the grooming tables! The dogs are never alone! read more