Let's first start off I'm happy with the outcome of how comfortable my son is after this spring…read morecourse in and under water. Now let's get into why I rated only 2 stars, the instructor well the one my son had been assigned to talked more than actually teaching and making my son engage in the water and missed too much session with my son so I felt by missing too much session with my son how would that instructor knows how my son has improved and where in what area he can improve on. So then I had them switched to a new instructor. Lessons are too short only 30 each time and with each time it's literally only like 5-10 min because there were also others in the same lane as him too so less interactions. Added to that, each week gone by were the same routine until the last 2 session they just added 1 new thing which is safety. So you are basically paying for the same movement each week they go in for lesson. Although all staffs were friendly it needs to be a bit more organized.

We've been coming here for swim lessons for the past few months. Due to COVID restrictions, they've…read morebeen offering private lessons at a discounted price. It's not cheap but our son has learned a lot and really likes his teacher. I wish there were lockers in the locker room so we didn't have to haul everything onto the pool deck or leave it unlocked in a cubby. Everything is new and they follow COVID guidelines closely.

My son just started in the babies class and he is 19 months old we love it so far. The facility is…read moreawesome and the pool nice, warm, and inviting. By the 3rd class he has gained skills already. We live the small class sizes the currently have and the monthly fees are doable.

Love the vibe here. Staff is so so nice. Prices are reasonable too. Teachers a very friendly too.read more

We had our two kids enrolled here for about three years. The facility is nice and most of the…read moreinstructors have been pretty good--albeit, there was quite a bit of turnover on instructors. However, the front desk and administration is quite poor. They frequently would not have people able to take phone calls during business hours leading to many phone calls going unanswered. The biggest problem is that they don't manage accounts well. Since we joined a private pool for the summer, we had cancelled lessons for one of our kids (the other had already been cancelled) at the end of May, which was too late to cancel for June as they billed for the next month on the 20th of the month prior. That's fine. Though, it was quite the process to cancel. We tried to cancel in person at the end of a lesson with the desk worker. They told us that they would put in a request to a supervisor to see if we're able to cancel. What?! They ended up telling us we were unenrolled, but that's quite a bizarre way to manage accounts. Whatever, we continued through June and planned to be done at the end of that month. One of the weeks during the month of June, we asked to switch the lesson to another time that week, which was a fairly standard request and which they did. Fine. However, what they didn't tell us is that they then instead re-enrolled him for that time slot going forward. So, to our surprise, we got a tuition charge for the month July on June 20th, which we didn't notice for a week or two. We called and asked what happened. They admitted that they re-enrolled when we asked to change the lesson time for that one week. The desk person said they would have a supervisor look into fixing it. We waited a week or so. Nothing. We called again and left messages. Eventually, they said they credited our account for that month. We said, "No, we unenrolled, we don't want a credit, we wanted a refund as it was your mistake." They said they would make that correction. Okay. We kept checking calling about once a week to no avail. No answer, no returned calls. Fast forward to July 20th while we wait for them to resolve it. We get billed again for the month of August! We noticed it right away as we were waiting to get refunded. We called again and actually got a hold of someone. They apologize and told us a supervisor would look into it as well as the charge on June 20th. On June 31st they refunded just the charge on July 20th but not the one on June 20th. We call again on August 1st, no answer, no return message. We call a few more times to no avail. Then, on August 20th we get some random charge of $25. Ugh. We have no idea what's going on. I suppose we'll just have our credit card block all charge from them. Moral of the story, DO NOT GO HERE. This is basically stealing, right?

We love Swim West and have had great success with lessons for my toddler (now preschooler) and…read moreolder daughter. They focus on safety and provide a fun and engaging curriculum for all ages. I highly recommend!

i think that your experience will depend on your instructor and, if you have to encounter one, what…read moremanager you have to talk to. I've had very pleasant and positive experiences here, and I've had horrid ones. In regard to the latter, a manager derisively spoke to me about the language their website used, because I was too stupid to understand that their written words and options weren't what they meant, and then hung up on me when I asked her for her name. And she then called me back and lied to me that she had hung up on me. But the instructors have been nice and attentive enough--some have been wonderful, some not so engaged. But given what I experienced as management's tone to a customer, I don't don't fault staff for not being fully enthralled with their job.

We love Goldfish! Our child has been here about a year off and on. His development has been steady…read moreand solid. It's so fun to be able to watch them, especially when they achieve new heights. The instructors are great overall, and some are simply naturals at this. The front desk staff is fantastic as well. They provide excellent customer service and support. They have always been pleasant when we have asked for anything. I actually look forward to our visits there, seeing the instructors and saying hi to the front staff. Because you go routinely, you end up feeling inclusiveness--kind of like being a regular at a restaurant or bar! If you're considering Goldfish, give it a try. We did and will continue.

I'm 64 and the past several years have been very stressful. While "exercise and eat right" are…read moremantras in public health, it's hard to do when one has chronic pain and stress. I found Harbor last October. The warm pool has helped me exercise without the pain of other workouts. I've lost 30 pounds in 9 months and I have made friends with some true "early birds" who make my time there even more enjoyable. The staff and patrons are truly an exception to my experiences with other gyms. I feel welcomed, not judged, and so happy with my personal progress. Thank you HAC.

I Love Harbor! It has a huge variety of workout options and I can play basketball, lift weights,…read moreand swim every time I go there! Tony

This weekend I'm visiting my sister and she lives just down the road from this location. I'm from…read moreout of state and have my own membership. I wasn't sure if all clubs were included in the nationwide access. Fortunately, I was able to visit this club with my current membership. Kathryn was the staff at the front and was very friendly and knowledgeable. She informed me of what qualifies and not. From what I remember as long as there isn't a third party payer involved with your payment, your adult membership should be included in nationwide access - with exception of some individual clubs. I was able to join step class and had fun with Bonnie and her crew. Fast and efficient! Got a workout in while on vacation and I couldn't be happier.

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Looking for a place to teach your kids how to swim? Swimwest is a great little place to start! The…read moreplace has some great staff and clean facilities. There's only one pool which is split into multiple classes at the same time. Most of the kids are younger than 4 years old. My son started here when he was 1.5 years old and it has been great. I highly recommend this place if you're looking to get your baby or toddler acquainted with water.

Swimwest Fitchburg has been an amazing place for our kids! We started our first at 9 months old…read moreand he has progressed rapidly through the levels. He is now 4 and has amazing confidence in the water, knows how to get to the edge or roll to float and can get about 10 feet across the water alone. Our younger one we started at 5 months and she is not yet 2 but swimming with a teacher and 2 other students. She also has learned to roll to float and put her hands out to get to the step. We have been very impressed with their flexibility in scheduling, their nurturing encouragement to make all kids feel comfortable in the water and the overall confidence and love our kids have learned to have for swimming thanks to the staff at Swimwest Fitchburg! Pros: The pool and area inside the pool are warm, the space is clean and the pool water does not hurt the kids eyes (just the right amount of chemicals), the teachers or deck person checks in with you about your child's progress, and the staff is friendly and fun - you can tell they enjoy their jobs! Cons: The weekends and evenings can be crowded but your child still gets the attention he or she needs in the water and classes can fill up quickly. *We love the Fitchburg location due to size and smaller community feel*