Had an incredible stay. Pool was fantastic. Maximiliano by poolside was so attentive and made us feel so welcome immediately. He made sure we had an excellent experience. What a great few days we have had here. Also, we were served by David at the Cigar Bar and service was top notch! He knows his drinks. Definitely coming back. Extremely relaxing vacation! 5 star service all around... would recommend to all my friends. Wonderful architecture and amenities. 10/10 will return. read more

This is a beautiful spa! We spent the afternoon just relaxing. When we arrived we were escorted to the desk and served tea. When we went into the treatment room they gave us our bathrobes and slippers a chance to use the steam room, sauna or pool or go directly to the relaxation room where we sat on lounge chairs with warm neck pillows. Our deep tissue massage included a salt foot bath and a sound bath. Super relaxing!! When we went to sit afterwards and relax they brought us small bowls of mango sorbet topped with frozen berries. I'm a spa junkie and I've been to a lot of spa's the extra's and the attention to detail were top notch! read more

Live Aqua - Herbal Tea - Resorts Near Me - San Miguel de Allende, GUA

The Asian restaurant upstairs at this hotel is mediocre at best, and the cost of dining here is outrageous! There are so many good local restaurants --- it's a shame to spend a lot of money for a terrible meal! We will NEVER return here! read more

Amazing top class hotel. Beautiful clean hotel great service. Some of our group members were sick and hotel staff was very accommodating. Would love to come back with no one sick to truly enjoy this beautiful hotel!! read more

Lugar muy agradable excelente servicio y la comida exquisita. Ordenamos aperitivos tres platillos deferentes y tres postres diferentes y todo con una presentación impecable y lo más importante delicioso! Recomendado 100% read more

Live Aqua - Camarones con salsa de Mango y tamarindo. - Resorts Near Me - San Miguel de Allende, GUA

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I booked this resort through the I Prefer partner site. We were planning a trip to Mexico and were planning to bring our dogs, and this resort showed as dog friendly. I'm a planner, and I booked this pretty far in advance. A few months later I was looking at their own website, only to see they only allow service animals and actually don't accept dogs generally, so I cancelled also through the I Prefer site at the end of December for a March 1st stay. Imagine my surprise when I am charged for one night as if it was a no-show and not cancelled. The charge happened the 2nd and I noticed the charge on the 5th and emailed the hotel as well as I Prefer. The I Prefer people were much more helpful, and actually replied to my email but they couldn't do anything about it - the charge was made by Live Aqua. I didn't hear back from Live Aqua for two days, with a note originally of - contact I Prefer we didn't charge a cancellation. After wrongly charging me, they basically blew me off. I then replied with an image of the charge from my card, and CC'ed the helpful but helpless I Prefer rep. They replied oops to me on the 8th and that they are processing the refund. Since I haven't gotten it yet, a couple days ago I asked for a confirmation of the refund, after all they seemed to easily steal my money I at least wanted proof they refunded it knowing it might take time. Two days later and I still don't even have a confirmation number of the transaction. I'd wasted multiple days of my vacation fighting this, and now it's been weeks since I was charged and I'm still trying to get my money back. Next step is I'm just going to call my credit card company - this is nonsense. read more

Beautiful Hotel! Came to Zibu restaurant for dinner, The food was amazing, delicious cocktails and the service was outstanding. The waiter Hector gave a very personalized service even though we were a party of 7. I highly recommend this restaurant. read more

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Fantastic service, great food, best lunch every. Grilled octopus a must, ahi tartar a great one.

This property is Great. The rooms are unique. They even have record players with records. The grounds are pristine. The staff were friendly and there for whatever you needed. The restaurant and was very good! The whole experience was a 10. read more

This is specifically for Zibu. They don't have a cocktail menu and I hope you like truffle oil, I guess.

I have so many positive things to say about this hotel BUT the negative aspects really bothered me. First the staff are very nice, they made a supreme effort to be helpful and polite. The rooms and common areas, interior design is first rate. Our room is unique and creative. The furniture is very functional and beautiful. The bathroom has beautiful cement tiles and the floors were serrated so they wouldn't be slippery . The pool is lovely. There is a secondary pool that is shallow and murky. It has two or four big hot tubs perched on top of water. I guess this is a wading pool but it never looked clean. Dirt, leaves collect on the stairs and this feature just didn't make sense. Also around this pool really beautiful bright orange comfy furniture. (Little diversion)I was at another hotel (Mani Lani on the big island of Hawaii)with a kids pool like this but it was near the beach so it served as a place to rinse off the kids coming from the beach. Also the spa was a pretty special experience. I thought it was pricey considering I found lots of spas in town offering 30-50 dollar massages. But I loved the convenience and she really tried. It is packed with treats and lotions and potions. Ok here is what I hated. The reason I am able to write such a long evaluation is that the housekeeper is cleaning our room at 6:30 pm. We had room service trays sitting in our room all day . We are out of towels and we are going out tonight. We asked twice and they have just cleaned our room. This was everyday during our stay, later and later housekeeping. We had a room with a outdoor private Jacuzzi nice right ? but I do not think we can heat it to 80 degrees . We tried twice and it is about 65 degrees Another thing is that we wanted to extend our room another day and our rate would go from 450.00 to 1,200. There is no way this room is worthy of that degree of increase.. So stay here it is great until it is not. read more

Absolutely stunning modern hotel. It has a spa, two restaurants, a coffee/pastry bar, 24-hour room service, and Nespresso machines in the rooms. There are fanciful little details in the rooms like record players, rubber duckies, beach bags, and sombreros. Toiletries are Molton Brown. Service is super-friendly and sincere. The beds have built-in reading lights. I can't really think of anything I'd improve... maybe I would add newspapers in the morning? Anyway, a charming and delightful experience. read more

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I was at Spicy Market recently celebration my wife's birthday. She got food poisoning and had to be admitted to the hospital for 2 day. Call the restaurant and no response after 10 days. My wife still recovering. read more

ZIBU The wine minuscule pour was ridiculous for California, let alone San Miguel were pours a larger (2 fingers) :(( Food was good by LA SF standards but serving were "tres petite". Waiter messed up the order - no biggie but they were slow so has to be factored in. Honestly the upstairs (indoor) bar is the only reason to visit this place. I have had both lunch and dinner here now and would only return for the bar ambiance. very expensive venue for absolutely ZERO view in SMA. Very cool architecture. But overall I'd rather spend my money for food at the Rosewood and the Rosewood Luna bar..... But always nice to have Quality options. read more

The place was truly beautiful and definitely recommend staying here. The location and resort offer so much for a first time visitor as well as a safe and secure vibe. The staff were professional and always courteous, Jose at the Casa Dragones cigar bar was very well versed and educated in the towns history as well as the history behind Casa Dragones Tequila. We had the pleasure to have our own private tasting as the tequila is very exclusive to get your hands on as well as it is distilled in San Miguel de allende and 100% pure. The amenities were easy to access and the food and beverage services and restaurants on site were top notch. Will definitely be visiting again!. read more