Absolutely Awful service And a very disappointing experience!! Completely ignored by the London…read morepassport emergency office! Never replied to any of my emails about compassionate criteria case! Customer care helpline are very long waiting times and they can't do anything to help with your application. I paid special delivery for old passport to be delivered on Thursday morning at 6.30am! Still the system hasn't been updated to say it's been received. There are no telephone lines to speak to any of the offices!

Pretty handy location. Managed to get my passport ready by the next day for no extra charge (I…read morethink they say it may take up to 14 days).

Anyone interested in researching any part of Liverpool's history will find this place an invaluable…read moreresource. Housing the City's extensive archive, it also contains a number of the records needed for tracing your family tree, including the Census and Parish Church records for the Liverpool Area. Located on the fourth floor of the main library building, right in the beautiful Civic Centre area, the reading room is unusually spacious, with a large number of film-readers (most of the records are on micro-film), so you do not normally need to book a machine before you go. There are lots of maps and other aids on display, and I found the staff to be amazingly helpful and friendly - they clearly find working here a joy. If you want to access the original records, you'll need to enter a separate area where a CARN (Country Library Archive Network) ticket is required (bring photo ID and proof of address, eg a driving licence) - otherwise, you're fine. There are also the usual lockers for putting your belongings. The only downer is that the lavatory is back down on the ground floor, so go on your way in!

This really is a must for those tracing their family history or who has a great interest in the…read morehistory of Liverpool. The older books are not on display but can be borrowed by giving a slip to the librarian - however they cannot be removed from the building. There are also some very old maps of Liverpool to see how the City looked in the 17th and 18th Centuries. Well worth a visit

Plus Dane Group are a neighbourhood investor, focusing on homes, neighbourhoods and enterprise,…read moreowning and managing more than 6,000 properties across Liverpool, Halton, Knowsley, Wirral and Sefton.