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Auckland, AUK

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Living & Giving

4.0 (1 review)
Closed 9:00 am - 9:00 pm

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13 years ago

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People searched for Gift Shops 212 times last month within 15 miles of this business.

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Factory Frames - Rather big - hard to miss!

Factory Frames

2.8(6 reviews)
2.9 kmAlbany
$$

I usually have my framing done by a more boutique framer. However, I wanted to acknowledge the…read moreexceptional service from Ava at the Apollo Drive store. She listened to me and provided several excellent options to enhance my artwork. Don't be fooled by Ava's youth. She has an artists eye and provided the best customer experience that I have had in that store. Thank you Ava

I approached Factory Frames to do matting only for 20 unsigned prints. They cut the mats for me but…read morerefused to fix the prints to the matting, claiming they would not take responsibility for trimming the artwork to match the mat size. This policy was never explained to me in advance and no clear reason was given at the time. They charged me one thousand dollars for this basic job, which took them around half an hour to complete. That rate felt unjustifiable, especially considering it involved no mounting, no framing and no signing, just cutting. After signing the prints at home over the weekend, I returned to have them mounted to the mats, expecting the job to be completed as originally intended. Instead, I was told there would be an additional charge, more or less one hundred and forty dollars, to finish what they had started. After a short discussion, Sharon, the employee I dealt with, consulted the owner, but they still refused to complete the work without further payment. I left feeling upset and disappointed. I found the service to be unreasonable and unaccommodating. If there was a policy around not mounting untrimmed prints, it should have been made clear at the outset. The pricing felt excessive and the unwillingness to see the job through without imposing further charges showed a lack of regard for customer care. Regards Sam Hatam

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Factory Frames - Heaps of reasonably priced prints that are already framed

Heaps of reasonably priced prints that are already framed

Factory Frames

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Noel Leeming Queen Street

Noel Leeming Queen Street

2.5(2 reviews)
14.2 kmAuckland CBD, Viaduct
$$$

I dropped off my laptop at the Auckland CBD shop to be repaired and was assured, explicitly,…read moremultiple times, that since I bought the laptop at another shop in the chain, I wouldn't be charged for an assessment should I choose not to have any work done on it. I received a call later in the week telling me that the necessary repair was going to cost more than I originally paid for the laptop, and decided not to proceed. I was then informed of a $100 assessment fee. When I contested this the staff member said that he would check some things and get back to me. He never did. Today I went to pick up my non-functioning computer and to speak with a manager. During the course of our conversation he constantly interrupted me, talked down to me, and refused to answer when I asked why he thought this was acceptable customer service. He also came across very much as though he was trying to intimidate me. When I stood my ground he changed from telling me that I must have misunderstood/the staff member must have misspoken to telling me that she had never said anything that could be interpreted as me being able to expect not to be charged and that I was lying. Additionally, he told me that having to wait to speak with him was my own fault when I expressed dissatisfaction at how long it had taken. I'm very unimpressed with the lack of consistency and professionalism.

Basic electronics store with frequent sales and bargains. Prices are not as cheap are as at the…read moreWarehouse or JB HiFi. Some of the junior staff can be a bit more confident of their knowledge than deserved. However, the manager on my recent visit was extremely helpful and knew exactly what I needed to do to solve a wifi problem, didn't force me to buy anything and even gave me a bag for the part I had carried into the store. Great service, thanks. I'll be back!

Living & Giving - giftshops - Updated July 2026

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