Jonathan Laughton did a great job of taking my W-2's and inputting all of my information. Earlier…read morein December the refund advance loan process was quite simply, a mess. Vague information on the limits and how it was decided. False claims from advertising stated up to 3500 amounts. When my refund was approved, guaranteed due to voluntary paycheck deductions, I was only given less than 10% of my total refund. Luckily this time around Jonathan was here to expertly and professionally finish up the process. Hopefully, metabank will give me the full refund as I am in need of a new place to live!

This H&R Block location, I have used for my past (2) income tax filings and I am utterly and…read moreimmensely impressed with the very professional and knowledgeable team here! Namely, my Tax professional, Segren! I live in Texas and used this location this year for my Tax preparation because last year I lived/worked in joplin for a short period because of my ill mother. Segren caught a mistake on my return from my 2017 taxes and corrected it, and made sure that my amended return was filed immediately and correctly! As a result I received more money on my income tax, and I was so pleasantly surprised and happy!!! Thank you Segren!!! So this year since returning home to Texas I decided to use W 7th St. H&R BLOCK because of Segren's expertise, and once again I am very happy with the service that she provided. She assisted me over the phone with my tax return and helped me through the My Block app/account process and made it so easy! I highly recommend Segren and team/(this)location! So y'all stop by today before time runs out! Be sure to call or stop by and talk to Kendra who is there front desk professional customer service rep. Kendra has also been such a lovely and wonderful representative and team member who has assisted with all of my calls and has made sure that all of my messages and calls were answered in a timely and prompt manner. It is because of Kendra that my experience with this location has been great!!! Kendra has facilitated every single call to make sure that my important tax filings were handled right away. Kendra is very professional and so very friendly and courteous and makes you feel like you are part of the H&R Block family! Her communicative skills are effective between you (the customer), and your tax professional so that every call you make to her for your tax needs are met and handled, and supercedes your expectations! Thank you Kendra very much for all the help! Wonderful job and keep up the great work!

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Joplin,…read moreMissouri, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local W 7th office to connect with a tax professional.

This tax preparer caused me to pay a huge amount of money to the IRS, which was incorrect and…read moreunnecessary. Then I also had to pay late fees that totaled to more than the price of local houses. Now I have found a reputable CPA who is fighting the IRS to get the entire amount and fines refunded, but it is a torturous process and wouldn't have been necessary if she had known what she was doing in the first place. For the love of God, and your own peace of mind, if you have complicated taxes, go elsewhere.

I might as well have done them myself they don't supply any information and they lied to me when I…read moreasked how much for them to prepare they told me no more than 300 then they added another 85 when I went to pick them up I think a person could do better with turbo tax

They worked wit me to get the most out of my money. The were friendly and nice. The person I talked…read moreto, tohelp on filing was amazing.

The staff at this location are WONDERFUL! I filed with them last year, had a little bit of a kink…read morein the process but that was none of their fault, a had a bitter ex-employer withholding information. I filed with them this year and I received my taxes back ASAP! They were great with my child who was a year and 3 months old and had just learned to walk. They were so nice about her babbling and running around, they tried to occupy her as much as possible until my appt was over. I then had to go back up there recently because my Emerald Card was stolen and they were so good about replacing it! I didn't have a whole ton of "identification" because my wallet was stolen and that's how I lost my card, but they accepted what I had and went over documents I had in my file already and it took no time to replace my card and be able to use it. I was extremely pleased with the services I received here and the atmosphere surrounding their employees.

So, i was quoted over the phone 2 and 1/2 wks ago by H&R block staff that if i drop my taxes off,…read morethat it should be between $300- $400 to prepare them, which is what we've paid other tax preparation places every other year in the past. They did not finish preparing my taxes and printing the forms until 830pm the night they were due. And then hit me with a bill for $800. And really wouldn't explain what cost the extra $400. Obviously at this point, i have no other option but to pay them and have them file, since it's too late in the game to do anything else. They obviously do not care about having repeat customers because that's not how you treat someone you ever want to see again. They also had me pay and extra $40 for insurance coverage saying if the irs questions my taxes that they back me for up to $6000 of my return. So, apparently, if you want peace of mind, they charge extra for that too. And I'm not even going into how rude one particular employee was to us over the phone, blatantly saying she charges per hour, when we had been previously told they charge per form that has to be filed. So, with that said, the extra $400 I was charged, but wasn't explained why, pretty sure it's because the employees decided since I was due a pretty large federal return, that they would upcharge me and withhold their fees out of my return. Don't worry H&R, you won't have to deal with my taxes or business next year.