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LL Flooring - El Paso

2.9 (12 reviews)
Closed 11:00 am - 4:00 pm

Services - LL Flooring - El Paso

Floor installation

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5 years ago

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4 years ago

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7 years ago

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9 years ago

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6 years ago

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11 years ago

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12 years ago

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Floor & Decor

Floor & Decor

(20 reviews)

I'll be the first to admit when someone rights a wrong, I won't keep it to myself, I will share…read more Floor and Decor delivered 20 pieces of broken tile to our construction site, but the tiles are so large, 48"x48" that the breaks were not discovered until the end of the project. Our GC contacted the management team, and they graciously credited twenty broken tiles, which amounted to a $2,100 credit. I would like to comment them for being honorable in regard to their customer relations. I am giving them five stars.

Had appt and met with store designer on Feb 9. Great person and she took the time to show us…read moreoptions for our upcoming remodel project. She made an appt for us to meet with one of their in-house contractors (915 Prestige) for estimate on Monday Feb 10. Thought we found the perfect place until the contractor arrived and then went downhill from there. Estimator appeared to be in a hurry, and didn't take any measurements. Before leaving he stated estimates would be sent to store designer who would then contact us for project cost. I ensured that he had our correct contact info since he stated the designer didn't provide our email. I then returned our borrowed tile samples on Thursday Feb 13 and to follow up on estimate status. Informed designer was out to lunch and left my name and phone number with store staff. As of today, Wed Feb 19, have not heard back from either store designer or contractor. At this point I have engaged other contractors for the project due to lack of follow up with us. Experience has left us very disappointed and takes them out of contention for any future projects.

LL Flooring - El Paso - buildingsupplies - Updated June 2026

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