If you are thinking to have your car painted here, Read this review first…read more
The crux of my issue with them: Dishonesty and complete lack of accountability.
I brought my Honda Fit here for a full repaint. I was really excited because of all the other reviews. Luis (the owner) and I had spoken for a few weeks via chat and phone calls over Whatsapp. He genuinely seemed like a good guy who does quality work.
We agreed on a price and i drove from LA to Tijuana to drop the car off. No issues on drop off
Returning 2 weeks later for pickup. I noticed a few things -
Pillar trim around the door was loosely connected and clearcoat on the bumper was dried into a clump. They sanded the clumped up clearcoat and buffed it on the spot, kind of shocking to see but seemed to be ok. The trim they just kind of readjusted it and it fit more snug into place -- I didnt think anything of it until it flew off on the drive home to LA!
Thats when i really inspected what was happening with the trim around the whole car. Colima had actually broken most of the pieces of trim on the door and glued them back on, NO they didnt tell me. In fact, Luis only came out with this once we spoke on the phone and i told him all the cars door trim was loose and covered with glue.
He blamed his workers for breaking the plastic trim and his solution was to use glue to try and permanently glue these pieces to the steel frame.
To be clear, Luis had ZERO intention of telling me anything. It was only after I called him that he told me anything.
He then offered to buy me new pieces of trim and mail them to me. I thought OK, this is a workable solution. The only issue is - He Never Sent Them. Over the course of 4 months, I texted and called him 5 times and he told me over and over - Sorry its been a busy week, Ill send later this week. Guess what? Never came, no call no text, nothing. Every time I'd follow up, he'd tell me " This Week I Promise"
These are pieces that cost $300 in the US (and thats from EBay) probably much higher from the dealer.
On my final attempt with Luis, I offered to pay the shipping or send him a label (That would still be worth it to me) but not even that worked. He still blew me off
So does he do quality work (apart from breaking things on your car and then hiding it) ?
The answer is only time will tell. the paint looks like a new paint job now, but my concern is they are not honest people so who knows what kind of paint they used on my car and it very well may start peeling off in a year.. We agreed on factory quality paint but seeing how he handled this whole situation with the trim, I would NEVER trust them with another car.
I would have been a lifelong customer and he screwed me over a few pieces of plastic trim. Its just unfathomable how anyone would run a business like this.
Anyway, thats my 2 cents. Bring your car here at your own peril. The price seems great, but its really not if they break your car in the process