Horrible experience. I was left waiting over 30 minutes and then had to fill out paperwork they…read morealready had on file, which felt very disorganized and unnecessary. The staff came across as unhelpful , and the whole process was frustrating and inefficient. I would not recommend this place based on my experience at all they suck

Overall service was great…read more The reason they get 3 stars is they overprice by a LOT for self pay. For one child it would be $250 for cleaning and fluoride. I asked what it would be without fluoride and they said $205. I didn't ask when I made appt. Just assumed they'd be similar in price to other dentists i had been too. When I paid, asked for self pay discount which brought it down to $184. We moved from out of state. So I thought maybe it's just more expensive here in Virginia. Called a bunch of offices after my kids appt that I paid $184 for. They all charge only $89-$99 for a cleaning. Some of those even include fluoride. They were very professional! But charging double the price as your competitor is a little wild. Will be taking my business elsewhere.

Grate People is…read morealways nice the place is always clean. I went to my appointment today and they followed all the social distancing recommendations they took my temperature and everybody was wearing a mask. I got my braces done here and they did a nice job.

This establishment does not care about your time! We consistently wait 30+ minutes and one time…read moreover an hour past our appointment time to be seen. This is a clear case of over scheduling to maximize profits while wasting the time of patients. My son missed most of his school day today because of inefficient scheduling . This is unacceptable . "

Dr. S is always very gentle and caring during any of my treatments needed. Explains in detail…read moreanything that will happen and even calls to check in the following day. I've never had a bad experience here, even with my dental anxiety!

They have been my dentist for a few months now. I love this place! They always explain what they're…read moredoing and if it will hurt or not. The hygienists are attentive, sympathetic, and help with your breathing if you feel anxious. They don't seem to be gunning for your money, at neuibauer they wanted to do over 4000 of work doing unnecessary and invasive procedures. But pearl dental only does whats necessary and the cost isn't too bad! Will always go here and recommend

The staff has changed and they are very unprofessional and rude. They can't seem to keep records…read morestraight telling me I owe $700 when it only should've been $60. Then when I tell them, I'm sorry that's not what you sent me in the email and I showed them. They said that it must've been the wrong proceed I received. After I continued, they realized they were looking at the wrong patient record. Then I was told they don't accept cash only credit cards. My child went in for a cleaning and was told she had eight cavities. I asked to see proof because she had just been in there two months prior and was told everything's fine how can she get that many cavities and just two months? I went to another dentist and they said they didn't find anything cavities. Don't recommend this location anymore!!!!!

I took my 11 year old son for a cleaning and regular checkup and everything was fine into the…read moredentist came in and started checking up on him when he broke/ took out one of my sons molars, my husband told the doctor what had happened and he proceeded to ignore us, we kept insisting and of course we were worried about the situation, he kept trying to ignore and as we kept insisting he asked if we were sure if he had all his teeth before we came in ( my son is autistic so we have to brush his teeth for him, we do this everyday in the morning and at night, also we had brushed his teeth right before going into the appointment) we told him we were sure so he said we had to go to the E.R for x-rays in case he swallowed it, when my husband told him to refer us because he had been the one to do it, he got mad and just said if you say I'm the one that did it, tell the doctor that as if that would've solved the situation. I want to clarify that the issue here is not even the error that he made but the way that he tried to gaslight us in telling us that he had already lost the tooth when he clearly was bleeding, also as a parent of a special needs child this was devastating to be almost shooed away from a dentist office where I had been going for years. Please consider this before taking your child here!

I would post individually about each person but I can honestly say everyone we encountered here was…read moreincredible. From the front desk to the hygienist to the dentist they made my kiddos feel safe and heard. I have a daughter with serious dental fear and somehow they got her to leave the office saying "I like the dentist now!" I have never experienced such compassionate, patient, and genuinely caring staff at a dental office before. I wish I could rate it more stars because they deserve them. 10/10 experience

Best care! Every dental person we've seen has been so tentative caring to each of my kids. During…read moreall the dental work Dr.Julissa is the absolute best most caring doctor I've ever met. All 4 of my girls adore her!

My whole family has been going to this dentist for years. The whole team is amazing. I've had…read moremultiple root canals, crowns, and cavities taken care of here. Never an issue.

Dentist started drilling on my 8 year old after I specifically stated that we are red heads and…read moreneed more numbing solution and that jt takes longer for us to numb. Then the nurse HELD HIM DOWN after he was told to raise is hand if it hurt. When I told her to stop, she ignored me until he squirmed so much she had to stop. Then she apologized and said it's NORMAL! No it isn't. Stay away from this place and Dr Patel!

I recently took my two year old here for her first cleaning. She previously had a cleaning at…read moreanother practice but this place was on my list to switch us too once we changed our dental insurance. I must say that I was very impressed and it met my expectations, and beyond. When we first walked in, the front desk reception sent us to two sinks in the back to wash our hands, as it is their practice for everyone to wash their hands upon entering and to also wears masks. We came around Christmas time and Santa was there taking free pictures with the children and the center was decorated festively. You can tell they really enjoy making the children happy and feel welcomed. There were children crying during their cleaning, but they have many strategies to attempt to calm them. For example, they painted my daughters nails during her cleaning to distract her. They also gave her a teddy bear to clean it's teeth. As well as even though she was not comfortable laying the normal way on the medical bed, and preferred to lay sideways, the dentist followed her and cleaned her teeth where ever she was calm and comfortable. The staff is also diverse culturally. There is a free parking lot out front with ample spaces. So far, I will be back and this will be our pediatric dentist.

The staff can never get things right! I scheduled an appt with a specific doctor to keep things…read moreconsistent for my children, and everytime I come in there's a DIFFERENT doctor they try to push on you... When you correct them, and tell them it's not the right doctor, YOU are then treated like YOU did something wrong... In addition to that, they can't seem to keep good records because they are ALWAYS asking for my insurance card when theres been no changes. On top of this, they are always sooo rude!! The front desk people will be the reason this business fails.

After having really bad experience as a child with another dentist, eventually my aunt got me in…read morewith Dr. A for which I am grateful & I have been going to this office for years. He has done all of my dental work, which is a lot.. sorry Dr A lol. He literally put my smile back together without any discomfort. Everyone there makes me feel welcome, they listen, & always answers any questions or concerns. Front to back of that office is compassionate & they know what they're doing. Thank you guys for all your help & kindness - you are appreciated.

Disappointed by Lack of Professionalism…read more I took my daughter to this dental clinic for a routine cleaning, and unfortunately, both of our visits were disappointing--especially in terms of professionalism. This was our second time at the clinic, and on both occasions, I noticed the dentist (who I believe is also the owner) Adam Afashi, was sitting casually with his legs up at a computer near the front desk as we checked in. That first impression alone did not inspire much confidence. During the actual dental review, the dentist was noticeably unsociable and disengaged. My daughter, who has special needs, reached out to hold his hand for comfort, and he visibly pulled away in a way that felt cold and unkind. He also appeared frustrated that she wasn't opening her mouth wide enough--without offering any gentle guidance or reassurance. His behavior was not only unprofessional but also deeply lacking in empathy and basic people skills, which are crucial when working with children--especially those with special needs. The only reason we chose this clinic was its convenient location, but I regret not reading the reviews beforehand. I do *not* recommend Adam Afashi at Fredericksburg Pediatric & Cosmetic Dentistry to anyone, especially families with young or special needs children. If you're looking for compassionate, professional care, I highly recommend **Pediatric Dentistry of Fredericksburg**. They were our first choice and have always treated us with kindness and patience, but they were fully booked, which is why we tried this clinic instead. Please take the time to read reviews carefully before making a dental appointment. Your child deserves to be treated with respect and care. JUNE 30TH 3:30 PM

I took my 11 year old son for a cleaning and regular checkup and everything was fine into the…read moredentist came in and started checking up on him when he broke/ took out one of my sons molars, my husband told the doctor what had happened and he proceeded to ignore us, we kept insisting and of course we were worried about the situation, he kept trying to ignore and as we kept insisting he asked if we were sure if he had all his teeth before we came in ( my son is autistic so we have to brush his teeth for him, we do this everyday in the morning and at night, also we had brushed his teeth right before going into the appointment) we told him we were sure so he said we had to go to the E.R for x-rays in case he swallowed it, when my husband told him to refer us because he had been the one to do it, he got mad and just said if you say I'm the one that did it, tell the doctor that as if that would've solved the situation. I want to clarify that the issue here is not even the error that he made but the way that he tried to gaslight us in telling us that he had already lost the tooth when he clearly was bleeding, also as a parent of a special needs child this was devastating to be almost shooed away from a dentist office where I had been going for years. Please consider going here if you want to take your special needs child.

I don't know why the rating of this place is so low, haha. They have treated me very well! Whenever…read moreI have pain with my teeth, or just any issue with my teeth in general, they almost ALWAYS offer same day service. If not, a couple of days later. All the other dentists I've been to always have available appointments with a minimum of 1-2 month wait. The entire staff is very friendly. This is my favorite dentist. :)

I loved going to Dr. Zain's office. It felt like a home in the waiting room which calmed my nerves…read more The staff was very accommodating as well when I needed an x ray. I had to bring my baby and one of the nurses waited with the baby in the stroller. This was very kind! I couldn't recommend them enough! They made me feel like they cared and took the time to show me the scans and talk to me.

I highly recommend Serene Smiles for your regular dentist! I've been a few times now, and every…read moreexperience has been wonderful. Booking An Appointment Part of the reason consistently taking care of my health is difficult is because navigating websites, setting up accounts, loading information, calling phone numbers, consulting various sources, etc. is mentally exhausting. Serene Smiles makes it SO EASY to book online. Now that I'm a regular, I've also taken advantage of being able to text their number to set or reschedule appointments. I also love that Serene Smiles texts me my appointment information and reminders. It truly couldn't be easier! Your Comfort Is Important Before my very first appointment, I shared during my booking experience that in the past I've had dentists who have grabbed my mouth and roughly poked around without me knowing what they were doing. I shared that my preference is to know what they are doing and why. Serene Smiles exceeded my expectations in every way, first with Sarah as my initial hygienist, and then with Kaitlyn. Both Sarah and Kaitlyn were so kind and patient with me - they explained what they were doing and why, showed me the tools, told me what they were doing, and told me there were some alternatives if I felt discomfort. They consistently asked me if I was comfortable and overall made me feel very cared for. Dr. Zain is also very gentle, and he goes out of his way to explain everything you need to know about your teeth and facial muscles. He also doesn't push unnecessary treatment - he prefers to try less intrusive options and wait to see if there's improvement. After my first appointment was so wonderful, I encouraged my spouse to give them a try, and he has had the same experience. Now I will encourage you to give them a try. You won't regret it!