A nice atmosphere and friendly staff. They used to have a TV with news on display but that seems to…read morehave gone now. Still, it's nice that you don't wait very long (even if there's a long queue). They have newspapers and several ATMs inside which accept automatic deposits (those machines are so clever it's unbelieveable!). I moved my account here after a bad experience with a bank directly opposite Nationwide, and have not looked back since.

Always Ever and ever this bank have,has and hopefully will…read morehave such friendly and warm customer service for each of the customers! Please do not wright review about this branch if you not had big problems with ability for their staff to handle it for you in appropriate way! Personally i being screwed up by Lloyds TSB in every way of dealing with personal or business clients - god bless them! Personality and soul is much important rather than computer systems asking you about same things all the time

The staff are really nice and polite in this TSB branch, however some of the customers are not!…read moreQueues can be VERY long here! The Pershore Road branch is a lot quieter. Also in this branch the customers sometimes stand far too close to you in the queue and often don't give you enough privacy at the desk.

The quickest bank queue ever! This place is so quick most of the time, the staff are still friendly…read moreeven though they are so fast they always have time for a smile! Plus its easily located in the middle of Broad St, with two cash machines outside that are open 24/7 and are free for all. Its clean, quick and convienient.

Those Queues !!! I waited 35 mins to pay money in and when I…read moregot to the counter I was asked if I was interested in a morgage...I think that counter staff should concentrate on getting the queues down instead of their commision !! EVERY time I go in I have to wait a long time !!

this bank is alright to they have time foe youread more

The staff here are very helpful and are alays very polite. There is a atm inside and at the front…read moreof the building but there are often queues so allo for plenty of time. I wouldn't reccomend going during the lunch hour as it does tend to get very busy.

Perhaps it isn't as modern as many of the other branches on New Street (and trust me it's a lot)…read morebut this HSBC store, located right before the crossing where you can turn left for the Grand Central, or carry on across the road for the Apple Store heading towards Colmore Row, it still is a pretty decent branch consisting of probably the most banking machines (paying in/withdrawing money) I've seen in a bank. The store is pretty large and it does offer a good deal of basic facilities, while the emphasis on digital banking is low - but considering the amount of newer and more digital banks nearby that's ok. The opening hours of 9 am to 6 pm every-day, other than Tuesday's where they open half an hour later for training and Sunday's where obviously they don't open are also amongst the best in the area. The staff seemed friendly enough. While this HSBC store doesn't really do anything that makes me scream "Wow" and it isn't overly impressive, it merely does the job with a decent range of basic facilities in a good, central Birmingham location. 3*

I have been a customer of HSBC bank for a long, long time. I originally started my account before…read morestarting University (in the days forgotten when they offered either a free railcard or a £50 cash bonus when you opened a Student account) in Newport Pagnell. My local branch was small, personal and welcoming in the little town that I grew up in; nothing like the megabank monstrosity that is on New Street. This bank had a refurb a couple of years ago to make it more "modern", but in reality they took away a good 90% of counter services and replaced it with automated ATM's and paying in machines (to minimise staffing) and add a new "business banking" section (as business customers must make them much more moolah than personal ones). This all sounds very negative, but it's a bank... It's all about money. I popped in for the first time in ages last week to pay some physical cash into my account. As I had coins, I couldn't go down the machine route and had to use counter services instead. First things first, I was greeted and aided by a member of staff (as I probably looked a little bewildered) and even though it was lunchtime, it wasn't jam packed. I duly filled in my paying in form at one of the many counters (with working pens, I might add) and mooched on over to counter services. Again, it was lunchtime, so there was a queue. That being said, I was at the counter within about 10 minutes; so no complaints there! The young lady who served me was helpful, polite and very pleasant to deal with. I had counted out the various denominations of coins and notes and she duly recounted (not being annoyed that I had made an error on my paying in form) and efficiently dealt with my enquiry. I was in and out in around 20 minutes. This was at about 1pm in the afternoon, so hat's off to the staff who kept things moving swiftly whilst still being helpful and offering service with a smile. I'm not going to tell you to use this bank necessarily (I'm sure other banks offer much better personal accounts), but if you do have cause to enter this huge temple to capitalism on New Street; it's A OK with me.

I have used this branch quite a bit and can honestly say that I have never encountered any…read moreproblems. Although it is often busy (I tend to go at peak times due to job) the staff are hardworking and manage to keep the line flowing. When I haad to see an advisor regarding opening an additional account they could not do enough for me and I came out thinking that it was fantastic personal service and that my business truly mattered to them. I would have no hesitation in reccomending this branch.

Not many people can say that they have received excellent service from their bank, but I can!…read moreThe HSBC in Merry Hill is brand new, all fully automated paying in machines and computers etc. If you wish to see a member of staff, they give you a little ticket and the most ive ever had to wait is 5 minutes, and by that time the welcome staff have gave you a coffee and said it wont be long. The staff are always friendly and efficient in anything you ask them! I have never had any problems with my branch and tocuh wood I never will.