I like this bank, there are usually at least two people serving so it gets the queue down. The…read morestaff seem very friendly and helpful. They do try and sell you their own products, I assume they get told too but that is annoying. It can get really busy in this branch, better to go in the mornings or late afternoon. Such a shame this branch is not open on Saturdays, very disappointing.

If this is the branch I'm thinking of, it is on the opposite side of the road to Primark in…read moreSunderland. It is a large branch within an old building. There are numerous cashpoints near the door (though queues are often lengthy), their placement is a bit odd I find, would be better if they were outside or set further inside the bank, rather than near to the door! Anyway that's just a minor niggle. Inside the bank there are usually quite a few assistants at the desks so although queues are long, they go down fairly quickly. There's also someone at a little desk as you go on, and they often approach you when you're queueing to see whether they can help you with anything that you might not need to queue for (like depositing money). I found the staff very friendly the few times I have been there - usually if I am shopping in Sunderland, hehe.

Could you ask for any better service, the staff are always smiling, always willing to help…read more Small branch but never the less the one which I always use even though I live closer to another. Manager is outstanding always willing to assist with anything you need

Friendly knowledgeable staff always willing to help, run for local people by local peopleread more

Located in Grey Street in the city centre, this branch of the Co-operative bank is convenient…read more There are usually enough staff working that the queues aren't too long and the staff are friendly and efficient. The Co-operative Bank prides itsef on its ethical stance to investing money and offers the usual range of personal banking services - current accounts, credit cards, personal loans and savings. Like all major banks these days they offer free online banking but it's always useful to have a physical location where you can carry out transactions.

A very small branch of this bank. It is very cramped inside and difficult for a wheelchair user or…read morethose pushing buggies. There is always a long queue as there are only 2 windows but there is a self-service machine (although only 1). This is difficult to get to however as to get to it you have to push through the queue. There are 2 private rooms and an ATM. The branch does not open at weekends or evenings and doesnt open to 9:30 am so it is not very convenient.

This bank is located centrally on Bedlington Front Street. It is opposite the Council Office…read moreBuildings and near to the post office. The building is well signposted. There is a few car park spaces near the building at the front or a carpark behind the front street with alleys leading around to the building. There is a flat surface into the bank and automatic doors so very easy access for disabled customers. There is an external cash machine which will accept most Visa cards - I have never been charged for a withdrawl from this machine. There is also an ATM indoors. Both machines are very busy and there is usally either one or two people waiting to use them. Inside the bank the interiors are clean and posh looking with plants to brighten the area (it is windowless). On the left there are the tills where you can carry out your banking transitions. There are usally three or four members of staff here. There is a designated queueing area in front of the boothes. There are offices on the right where you can hold private meetings with the banking staff. I find the staff are usually pleasant although they will often seem under-trained concerning some issues.

I am a very loyal Lloyds customer after having a very bad experience with a rude sales-person in…read moreanother of the large highstreet banks! I have my current account with Lloyds and although there is often a queue, you are seen to very quickly. Sometimes you are approached by sales assistants from all angles, or are cross-sold products, but I guess this is part of their target-meeting strategies so you cannot really blame them for trying. This particular branch is in a nice old building, it is always very clean with little side rooms if you need to talk about private banking matters. The assistants are always very friendly and helpful and not overly pushy like in some banks. Unlike some banks who seem most interested in putting charges on your account (!) I have found them to be more customer-focused, definitely not unreasonable and easy to talk to. Overall I have only ever had a good experience with Lloyds TSB and would recommend them to anyone who's looking for a gimmick free service.