Took in a suit to be altered and cleaned. I'm a bit of a weird fit (very short), so nothing ever fits great. The tailor, Travis, did an amazing job listening to my wants and needs for the fit. Suit came back clean, sharp, and fitting perfectly! Staff also was kind and helpful! read more

I had a yellow suit jacket that needed to be dry cleaned. I sent it in Lloyds on April 9. After I picked it up and took it home, I noticed one of the front buttons had gone missing. I called Lloyds and the staff told me they could either find the missing button or find new matching ones, and that I should bring it to their location to take a look. We went there on the next weekday on April 15. A staff member met us and said they will sew the button on if they could find it. If not, we would be contacted of any action beforehand. We waited one week, but never received any notification. So we called them the next Monday (April 22). Surprisingly, they told us over the phone that the buttons had already been replaced, even though they had left a note saying to notify us first. After me and my daughter arrived, we found out both buttons were replaced - and they did NOT match the suit at all (See pictures). The best word I could associate with it was "silly". The staff themselves said that the tailor had done a terrible job. They told us since our piece of clothing was cleaned at their place, they would be responsible for any costs present. But this time, they suggested that we give the tailor, named Travis, a call before he changed the buttons by ourselves. The next day my daughter called him first. Afterwards she gave me a call and I could tell by her shaky voice that soemthing was wrong. I asked what happened, and she said Travis had acted ridiculous over the phone and his voice gave a purposeful sense of hooliganism. I then called Travis, and confirmed just how unprofessional and insolent he was. I must say I've never encountered such an ill-mannered person before. Besides his poor attitude and peculiar tone, he was also being unreasonable. He never listened to anything we said, he only forced us to take in his three opinions. First, he states it wasn't his fault, because we dry cleaned the suit at the Golden ave location, and he works at the Sunshine St location. The issue had nothing to do with him. Even the staff couldn't believe what he said, since all clothing that needed tailoring was sent to the Sunshine st location. Second, when we talked about why he didn't even let us know before replacing the buttons and acted on his accord, he stated things like "...So?" and "What do you want me to do?". He clearly did not look at the attached note to call us before any action was taken. He kept his tone very dismissive and careless. Third, a tailor should portray professionalism and know what can go with what. Travis does not portray that skill at all. He said the buttons looked great and matched so well with the suit. Besides that, he placed the buttons in an awkward diagonal position. Travis was being very unreasonable and he started acting up himself, and later hung up. I still tried to come to a resolution with them, so we tried to contact the manager and file a complaint. The following day, I talked with the manager and found that was not possible either. The above highlights my nightmarish experience with Lloyd's dry cleaners. It is most definitely the last time I do business with them. This is not something so simple as a "button problem". This whole terrible experience demonstrates their lack of quality service, managment, and commitment. Had they been honest with me and told me that they weren't able to find a proper match, I would have handled the situation myself and actually find the right buttons with a real tailor (Which is what I am doing now.) It looks like they don't know this jacket wasn't cheap and that they shouldn't have treated it in such a manner. As a single customer, my impact likely won't be huge. But I hope that those who read this review will avoid falling into the same bottomless pit I did. I've finished my part; the decision is yours to make. Pictures 1&2: the suit's model/design. Picture 3:original buttons from the cuffs. Picture 4:the replaced button. Picture 5:the ruined suit jacket. Picture 6:the staff member's note. read more

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On time. Great service! Found them on yelp. Wasn't disappointed. Very friendly. Would definitely go back.

Quality has gone way down and time to get clothes is way up. Button missing from shirt last 2 times and they said it would take a week to get a button sewed on due to staffing issues. read more

Quick turnaround on a holiday week, cordial friendly service. All work was completed as requested, we will now use Lloyds #4 exclusively going forward. Thanks read more

I typically don't need dry cleaning however, my daughters pageant ballgown was dirty all around the hem...I wasn't even sure they could get it back to its former glory but when I picked it up, it looked brand new!!!! Also, I took about 50 dress shirts in for my husband because he had an extended business trip coming up and I certainly did not want to have to starch and iron all of those shirts...he was leaving in 3 days and they had them ready in 2 without a rush charge...normal time!!!! They are awesome, affordable and have drive up during the covid mess. read more

I generally don't write Yelp reviews, but I did not want anyone to go through the hassle of dealing with the Ozark location of Lloyds. In October, I left a suit--pants and a jacket--with them. When I picked it up, the pants were missing. I contacted the Ozark location and was told, repeatedly that I would get a call back. I've driven to the store multiple times (because I wear a lot of suits), always to be told that, "the manager would call me." She never did. I was eventually told by an employee that there were no such plans to call me, so I should just stop asking. If you're in Ozark, drive to Springfield or Nixa--the Ozark Lloyds does not do good business. read more

I've been doing my cleaning here for the last several years after a couple of years with a big major competitor in town. Lloyd's has always treated my clothes well and they are always watchful for stains that I may not catch. friendly customer service and my clothes are always ready when they say they will be ready. read more

Lloyds'cleaners - Love my medium starch at Lloyds. - Laundry Services Near Me - Springfield, Missouri

This new place has had nothing but problems. When it was Comet cleaners, everyone I knew went there. I've seen some damaged clothing and had them lose friends clothes.... read more

Fast, friendly service. Clothes are just like you requested. Little start or medium starch. Convenient Ozark location.

One of the worst dry cleaners I've ever used. My clothes came back with a horrible odor and some did not fit the same and were wrinkled.

I have been utilizing Charissa for all of my alteration needs for over seven years now. I do not trust anyone but her with my daughters pageant dresses & other items I have altered. I've never seen anyone who has the ability to transform an adult dress into a kid friendly dress ....like her. I am so busy and she is always there for my last minute needs. She always is patient, does an excellent job and is someone I can trust. I will continue to recommend all my co-workers, family, random people who ask me.... and all of my friends to her. Those whom I have referred so far...have been extremely pleased with her work! She is the only one I will allow to do the alterations I have. She is the best! Thanks for all of your hard work Charissa! I would have never been able to things possible...including last minute needs without YOU! read more

WRONG ADDRESS!!! Called beforehand and they didn't even say they had moved or had new hours!

They laundered some of my suits, lost several suit pants and the dry cleaning literally stinks. They admittedly short cycled the dry cleaning leaving this horrible chemical smell in all my suits. They did this in an effort to keep up with an abundance of business even though they were understaffed ruining my clothes. I would definitely NOT recommend them for dry cleaning or laundering. read more

I went to Lloyds for the first time the other morning, and wow! How nice their new location is! It's very convenient and the young lady that was working was extremely friendly and helpful! I don't do much dry cleaning but when I do, the workers always seem annoyed. It's always a good feeling to go early in the morning and see a smiling face! The pricing was reasonable there as well. All in all, I will be returning to Lloyds! read more