This bank has held all of my deposits for at least five working days. Capital One claims it has…read moreconfidential information that the deposit could bounce. Each time it offers that weak excuse and, each time, the deposit never bounces. Skip this bank. Go to a credit union, or Chase, or Vinny down the street who holds your money. Capital One is simply the worst financial institution this side of Wells Fargo.

My name is Richard Martinez. I have been a customer of Capitol ONE since Aug of 2023. Since I…read moreopened this personal account I had zero complaints of your system of banking, until 05/15/2024. I live in Lafayette, Louisiana, where I opened this account because of Regions Bank's mismanagement of my private bank account. Never thought another seemingly reputable bank could top what Regions did, but here we are. I work all over these United States of America building chemical and refinery plants. Currently, I am in South Carolina and will be for approximately another 10 months. My strip on my card was damaged and ordered a new card about 3 months ago. I was told Capitol ONE could not send my new card to the apartment I am renting and could only send it to the address on record. I understood this and told the agent that I had no way of retrieving the card from my home. I made due with the card I had mainly because most places have ungraded to reading the chip instead of swiping the strip. This is until I had the first chance to fly home for a well-earned vacation. On 05/15/2024, I arrived at the Charleston International Airport around 0600 hrs. I purchased a small breakfast sandwich there, no problem. I arrived in Houston around 1100 hrs. Extremely hungry, and after standing in a very long line, I attempted to purchase something to eat, but my card was declined. I received a text message from the fraud department asking if I was attempting to make this purchase. I replied YES. This had happened before, so I was not too worried about this. Last time, I received a similar message, and after replying YES, the purchase was allowed to proceed. NOT THIS TIME. I immediately called your customer service number and was told, initially, that a card with a different expiration date was now the card of record. I asked multiple phone agents how this could be as I never received any card to even activate one. One agent actually laughed at my situation of being on a 2 hour layover in Houston with absolutely no access to my money this bank held hostage. Thank God it was just myself going hungry and thirsty, being as I do not carry cash when I travel. If my family had been with me, this would be a different discussion altogether. I went from 0600 hrs to 1800 hrs without a single ounce of food or drink, with every agent and their supervisors some what apologizing but not helping fix the problem thier company had created. I am making plans to go to my home branch and try to get answers of why my card was deactivated and a new card, I have never had in my possession was placed as the card on file for my account. I asked everyone I spoke with how a card I never activated could deactivate the only card I have ever personally had. Everyone kept blaming "the system," but no one could explain how your bank left me stranded in Houston for hours.

We have been clients of Allstate Insurance longer than I can remember. It is a fine company and…read moretheir agents are very informative and helpful. We have never had any problems with claims, etc. I would highly recommend this company.