Terrible customer service. They place people over profits. They refused to waive late fees even though I made my regular payments on times. I paid my payment increase as soon as I found out about it and they still will not waive my late fees. Do not use this company when they call you up and make all of their promises. You will regret it. read more

WORST EXPERIENCE EVER! Jesse Davis was recommended to work with but week after week I kept reaching out to find out what was going on. I got no updates unless I reached out. I kept receiving different excuses such as my email wasn't working yesterday so I couldn't send it out. Then, she asked for more information and "reworked" the offer. Still till this day, I haven't heard anything from this company. It's been a month since I completed the application! read more

Brian Murtaugh-nothing but AMAZING!!! My husband and I just want to personally thank Brian from the bottom of our hearts for all that he did to get us in our new home!!! As first-time buyers, we were totally overwhelmed with the whole process but because of his can-do positive attitude he always seemed to calm us down. There are really no words to adequately express how grateful we are.There were many hurdles to overcome, but he persisted and made it possible. "Thank you! Thank you! Thank you!!! Brian and his team were nothing short of amazing and we will be forever grateful. Brian will be our only recommendation for anyone looking for a loan. read more

For anyone looking for a home loan, avoid LoanDepot like the plague. Not only are they dishonest, but their customer service is atrocious. Since they aren't willing to take responsibility for their actions, I'm sharing my experience publicly so that I spare some of you the frustration of dealing with this company. In a letter dated November 30, 2018 Loan Depot stated our escrow account had sufficient funds and they would be paying our supplemental property taxes within 15 days. December 12th, 2018 I recieved an email from a new mortgage company stating our loan had been sold to them. I had no idea our loan was getting sold, so I called Loan Depot on 12/12 to verify the taxes would still be paid as they were due 12/31. I was assured the taxes would be paid and would still be paid on time. Well according to the assessor, as of today, they still have not been paid and we have now incurred penalties. After over an hour on the phone with Loan Depot and 7 transfers later, we were told that on Dec 13th, Loan Depot decided not to pay the taxes because they sold our loan and transferred the balance. They did not inform us they reversed their decision. In fact, they blamed us for the lack of payment because we "left them". It was not our choice to have our loan sold and were not informed of sale, nor their decision to not pay the taxes. So despite having everything in writing, Loan Depot's position on the matter is to deny responsibility. If you're looking to buy a home, do yourself a favor and stay far far away from this company! read more

loanDepot - Mortgage Brokers Near Me - Valencia, California

I decided to buy my retirement home recently and was fortunate to have been directed to LoanDepot and Mike Wescamillo. I have owned other properties, but in the past my husband had done all of the financial leg work. I needed a great deal of guidance and support through the process and Mike was there for me every step of the way. I felt comfortable asking questions and he was in close contact with me all along this journey. With his guidance and help I am happily settled in my sweet little house. read more

If there were more stars, I'd give Mike Wescamillo and the loanDepot team in Valencia, Ca. more stars. This is not my first rodeo but this was by far the best experience and honestly most fun I had purchasing a home. Mike was there every step of the way and it was very clear that he has your best interest at heart. Mike was available and super responsive to any question I had and he's very knowledgeable about the process and the many facets of lending including how to deal with your employer(s). I knew if I sent a text about anything, a response was coming soon. Sometimes his humor would come through the text making you feel at ease with the world. Text was not the only form of communication, at times I needed a call and, more times than not, Mike picked up. If he couldn't pick up he responded with a text as to why and he would get back to me when free. Which he doesn't have to do but it shows you his level of caring, dedication, and commitment to me and commitment to communication. Again, sometimes his humor would come through the phone calls as well. There was never a time I second guessed my decision to work with Loan Depot thanks to Mike. It's obvious after a couple conversations with Mike that he loves what he does, he even has a TikTok explaining various aspects of his industry. He and they are now the standard for me and any future mortgage needs starts with Mike at Loan Depot. It's worth every penny and it's time well spent. read more

Brian was absolutely amazing in every way!!! Brian worked very hard to help get us into our new home and we are so grateful! Brian was able to do for us what the other lender could not - we are very fortunate to get referred to him. From the very start Brian was friendly, easy to work with, quick to respond and extremely efficient. He was there for us the whole way - from start to finish. Brian is really good at what he does, and he actually cares about the home buyers he's working with. We will definitely refer Brian to EVERYONE we know! Jamie & Tiffany read more

Matthew O'Connor went above and beyond his duty to take care of us and make sure we were able to close on our jumbo home loan. He and his team moved at lightning speed to get final approval in a record amount of time. I see other people had some issues with loan depot, but I wonder if they would've felt differently if they had gotten Matthew assigned to them. Matthew was patient, sincerely concerned for our well-being, and honest with us. We never would've been able to purchase our home without Matthew's expert guidance and deep integrity. If you work with loan depot, try to ask for Matthew if you want the absolute best person guiding you through what can be a very scary process. read more

Brian Murtaugh is a amazing loan officer at loanDepot. From the beginning to the end. I was comfortable working with him. With the whole process of my loan Brian never miss lead or was not honest. If your looking to purchase a home or anything in that natural Brian is your guy. I will always tell everyone about Brian Murtaugh and his work. We give thanks to you Brian for blessings my family with a place to call home.. you did a awesome Job! read more

loanDepot - Brian Murtaugh helps families have a place to call home. We thank you so much - Mortgage Brokers Near Me - Valencia, California

They were not upfront from they very beginning with me.I was using a POA I was told and emailed that it was approved.I was even sent closing papers to close.They changed their mind and said I needed a Drs note on an approved POA.Dont trust this company.They lie they do not communicate effectively.They dissappoint you at the last minute.Run Run Run. read more

Thank you so very much for all of your help in securing our loan for our new home here in Simi valley. You were organized & professional, as well as kind which made all of the difference in our interactions with you. We put our trust in you and you most definitely came through for us. Thank you for your patience as well as treating us as friends rather than just home loan customers. You are the best Mike Wescamillo and we highly recommend you to everyone. Thank u for a great service. read more

Mike Wescamillo Mike made my buying process incredibly smooth, he is very quick, resourceful , knowledgeable, and a great human being. Patiently took time and always explained process step by step. I could always trust him 100% and made my dreams come true. He has strong knowledge in his field and great interpersonal skills. I will recommend him to anyone and everyone who likes painless buying process. read more

Mike Wescamillo made our entire loan process so smooth and easy! He was quick to respond to any questions we had and worked tirelessly to make sure every issue was resolved quickly and efficiently. This was the kind of customer service experience you always look for - someone willing to find the answers to every question even if it isn't necessarily in their scope. I can't recommend him highly enough! Thanks Mike for making the whole process so painless! read more

Omar Vallejo did a great job! He was able to get my son and daughter-in-law's loan and escrow closed in two weeks!! They are enjoying their new home thanks to Omar and Loan Depot! read more

Home Owners Beware!, This company is not honest. I applied for a home refinance. Harry Oda and Chad Davis were the 2 reps handling my Refi. They promised me that I had Qualified for the Refi and made me pay $495.00 for my appraisal and $18.00 for my credit check all to tell me that they could Not help me after all. Now i'm out $513.00 out of my pocket. This company is a Farse read more

These bad reviews look like they are for another office then the one I used for our mortgage. Brian Murtaugh at the Valencia office is stellar. I've been through several loan applications and have always hit a road block because my spouse and I are self employed. Brian knew exactly how navigate our complex financial situation and he secured us a loan for our home. I highly recommend his services, we are very happy with our rate and our product :) read more

I have had the best experience with Ms. Valerie Noguera, who was my Loan Consultant from Loan Depot and she helped me finance my home and provided excellent customer experience to me. I recommend her to anyone who wants a dedicated Loan Officer. Finding the right person to handle your loan is very important. Initially I had reached out to several Loan Officers from different banks to finance my home. However, many did not return my calls promptly, others were not located in the same state and I questioned their knowledge and experience. Others appeared mediocre at best. I had a criteria for my loan officer: I was looking for a professional person who answers calls within an hour and is available on weekends. In addition, my loan officer should be knowledgable, and caring. Ms. Noguera met all the above criteria. She helped me throughout the loan process. She genuinely cared about my needs and she displayed patience and professionalism. I was able to successfully purchase my home. I recommend Ms. Noguera to anyone who wants a dedicated Loan Officer. read more

Mike Wescamillo from the Valencia, CA Loan Depot office is amazing! Our new home purchase would not have been possible without his professionalism, knowledge and hard work. Communication was perfect and made us feel confident we're in good hands. Documents were clear, straight forward and easy to understand. We sourced several mortgage lenders but none were able to make us feel comfortable that the complex real estate transactions would be handled properly and in a timely manner. read more

I was extremely happy with my experience using Loan Depot for my recent home purchase. Brian Border came recommended highly by my realtor and I found his team were knowledgeable, helpful, and courteous. The process of buying a home can be daunting and hectic. They were up to the challenge of a fast escrow that went through without a hitch. Brian made himself available on off hours that worked with my schedule. Even answered my call while on vacation once. I would highly recommend Loan Depot. read more

Having Brian Murtaugh as your mortgage broker is possibly the best decision you can make for yourself when buying a home! Our amazing realtor (Maria Nichols from Intero) put us in touch with Brian to get prequalified for our mortgage. Being a first time buyer, it can be easy to get overwhelmed with unfamiliar terms and procedures, but Brian walked us through everything from prequalification to closing. Thanks to his detective work, he was able to not only get us prequalified, but also made me aware of a misreported credit card balance that I was able to resolve, which helped me to raise my credit score and lower our mortgage rates! Throughout the process of finding and bidding on our home, Brian was fantastic at keeping us up to date on any paperwork we needed to complete, and was even able to complete our loan ridiculously fast to make us more appealing to the seller. Thanks to Brian, we move into our first home in one month! Thank you Brian!!! P.S. I'm noticing that a LOT of these negative reviews are for a DIFFERENT BRANCH of Loan Depot! Please, if you are submitting a review, be sure that you're reviewing the correct branch. For those who have visited this Yelp page and are looking for a loan - this is the branch to go to, and Brian is your guy! read more

If you are looking for a Loan Broker who take his time to make sure you get the best possible loan for your needs Omar is the guy! My wife and I could not be happier with the job Omar did assisting us in securing the best possible terms. Omar fought for us til the end and we were able to secure our home! He was always transparent and straight up with us about what would be needed to get our deal done. We followed his advice and provided all requested information in a timely manner and Omar got our deal done in less than 30 days! In short Omar is awesome and LoanDepot is second to none! read more

My husband and I bought our first home, and we can honestly say that our first time experience was amazing. One of the reasons was because of Mike Wescamillo. He was constantly communicating with us throughout the whole process, providing us with updates, and was responsive timely through text and phone calls. He made himself available for us even after hours, and answered all of our questions. Everything was so transparent and easy. I would recommend Mike to everyone! He had the best customer service. We never felt rushed or pressured. Thank you Mike for all the hard work you put in, in helping us. Justin and I truly appreciate you and your services! read more

I recently purchased a condo that abruptly became available to me. I saw Mike Wescamillo (friend) post on Facebook that he was working with Loan Depot now so I decided to use them for my mortgage loan. The process started easily and smoothly. Mike is VERY communicative and understanding. Some days I was out of town and completely unavailable and he'd just follow up on Monday or Tuesday after I was able to function again. He did almost all of the leg work other than me finding bank statements and pay stubs. Any question I had was answered either via email, text or phone call. He was always available and answered any of my 3 methods of contact within minutes. I had multiple questions/issues throughout the process and he worked through them with ease. As I've known Mike for 10+ years I would definitely recommend him to my family and friends. I am more than satisfied with his work and the company. He walked me through a difficult process and I honestly believe it would have been harder with another company. A+. read more

A friend of mine suggested that I contact Loandepot when I started thinking about buying a home. I got setup with Lee Willis and Valerie Noguera. Lee walked me through their process with absolutely no pressure to move forward. Next I worked with Valerie who helped me get my preapproval letter ready to go. For months I was contacting Valerie for updated documents and she got back to me super fast every time. Uploading documents was easy with their secure website access. They need less documents than other mortgage companies as they utilize other resources to verify personal information. When I my third offer got accepted Valerie worked closely with my real estate agent and escrow to make sure we were on time. We ended up closing escrow right around 21 days!! So fast!!! I highly recommend working with LoanDepot! Valerie went above and beyond to make sure my dreams could come true. Thanks LoanDepot!!! read more

I filled out an application and they didn't have the courtesy to call me and give me feedback. DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!! Very unprofessional. read more

My experience with LoanDepot was truly wonderful. Mike Wescamillo, my agent, made the process stress free. He allowed me to call him after 8pm, yes! He took comfort in easing my concerns. If I purchased another home, I would definitely call Mike at LoanDepot. read more

Brian Murtaugh is REALLY REALLY REALLY our super hero and the best loan officer for our loan application process. He is very friendly, knowledgeable, and patiently explained tons of stuffs to us. Best of all, he is VERY VERY VERY solution driven, no matter how bad the situation is, he is always calm and has a great solution in mind to solve the issue quickly. He is incredibly responsive, extremely patient, helped us with an incredibly smooth loan application process and we EASILY got our loan approved within a week with a quite low rate and low closing cost. Will definitely work with him again if there is any chance. We really cannot thank Brian enough!! read more

Was told I would get a loan "easily" and that I was "well within range" to get a loan and that I would be pre-approved in "3 days". 2 weeks of being strung along and finally get a call back saying we will not get the loan without a co-borrower. Wasted our time and potentially screwed us over big time, as we submitted offers on condos that were *fortunately* declined. Chad was a really nice guy, who was helpful with my questions and got back to us pretty promptly (albeit to string us along and tell us everything is fine), but he was either incompetent in what he was doing, or was that desperate to get a sale that he didn't want to tell us no from the start. read more

Had the misfortune of running in to loan broker Mark Dawson when I applied for a loan with Loan Depot. This so-called loan broker asked me a lot of questions and assured me that my credit score was high enough and that if I only forwarded the documentation he would be able to get me a loan. I spent four or five hours preparing all the documentation and creating files which I uploaded to their website the same morning I spoke to Mark Dawson. A full 13 days went by and I never ever heard from these people again. I didn't get a phone call or an email and when I called to complain, this Mark guy tried to lie to me and tell me that he had sent me an email and was going to call me later on that day. Sure he was! Then he backtracked on all the promises he made me in our initial interview! So, long story short, don't bother applying to this company for a loan. They are either stupid or incompetentand and in this particular loan brokers case I would say both words apply! Loan Depot wasted hours of my time and then drop me like a hot potato while I sat patiently waiting for them to get back to me. Is this the way you want to be treated when you apply for your loan? read more