Very helpful staff very accommodating to what you need overall a good experience overall five stars…read moreand they are also pretty quick whole process took about thirty minutes!!

Womp womp to all the reviews from people who told their cars and expect the bank to somehow be…read moreresponsible. I found this credit union to be an easy enough place to do business with although sometimes they seem a little bit of tight with my money. Overall experience is what should be expected at a modern financial institution.

PLEASE DO NOT consume business with this company, they are loan sharks and they don't care about…read moretheir customers. My vehicle was totaled in an accident and I asked them not if we can work out a payment plan to cover the rest of the balance and they told me no. They expect me to make double car note payments while reporting my credit late! STAY AWAY

Excellent staff, very friendly, helpful. Great services and rates. They actually know their…read morecustomers by name!

Very kind staff. Informative had a great conversation with manager there. Haven't switch banks yet…read morebut I could send them my business soon

Why oh why do I even use a bank. Bank...not financial resource or whatever they call themselves in…read moretodays more words the better. Even a pizza delivery driver is now called a Food Managment Engineer. Anyway, three phone calls answered by a computer. Have you noticed most companies just changed their menu, or our Human Interaction Engineers are helping other people and thank us for our patience? Ummm, no I have no more patience to be thanked for. It is strange that when I walk into the Bank. there are two people working there and no customers, yet they make it sound like they are SOOO busy. I'm tired of computers answering the phone: I can help you better, Tell me why you called, We thank you for your patience. Programmers: Computers are not human and there is no I, We, Understanding, Gratefulness...it is only a pile of horse dung. I finally on the fourth call got a different phone number to call for my questions. That person helped me...who was probably outside of the United States which is fine as long I I can understand them. The honest bottom line no matter what the Bank says...they have money to wrap fish in. They don't care about us. When I say they, I mean corporate.

This is our local Chase bank, we usually go into the place to deposit our business checks. It's a…read morecorner lot so you can't miss it from the main road. It's a newer location and the tellers are friendly and personable. I don't care much of their parking lot, it's a bit snug for cars coming in and out of the lot so be careful. They have plenty of drive through lanes and a special one for business customers only the 1st lane nice.

There is no reasonable reason to keep my deposit for 10 days. In old days, there was a paper check…read morethat had to go to a clearing house and then go to the issuing bank. That took a few days via mail. Today everything is electronic and instantaneous. If US bank does this to me a second time it will be their last time.

They have an attitude, I waiting in the drive through 20 min just to have to come inside. They sat…read moreon there phone more then helping the people in line. Since they assume you can't speak Spanish proceed to talk shit in Spanish. Very inaccurate

I, admittedly have a love hate relationship with all large companies because they typically treat…read moretheir customers as numbers - if not criminals at times. With that said, I am glad I have a brick and motor bank that I could turn to in a time of need. This review is primarily about the Bank Manager Sam Patel - who has been at this location quite a few years now. This is my only bank and I have been a customer through several different incarnations. Sam stands out as a manager of high integrity who is truly vested in assisting patrons such as myself. Recently, I had a huge fraud situation that depleted my checking and savings accounts and when I got the alert from BOA I was literally pannicked. I quite literally jumped into my car and almost ran into the bank. Sam immediately responded to me and helped to report the fraud. The following week I went back into the bank because things were not exactly straightened out yet (not her responsibility). First of all, she saw me enter the bank and waved me into her office. She asked me how things were and I admit I broke down and cried. She called the fraud dept again and asked them to expedite my claim and restore my accounts. By the next day things were back to order. Some may say that Sam was only doing her job - and while I agree, it is not that she does her job expertly - she does it with heart and compassion. I am ever so lucky to actually bank where she works. THANK YOU from my Heart SAM!

Very nice people working here. Congenial and down to earth. Nice location and great view. Thanks…read morebank of america for being close to home.

I have to say the Bensenville office staff are very alert and knowledgeable. They are fast and if…read moreneeded guide me thru the process in getting my transactions completed. I come to their office about 3x a week and never had any trouble. They are a top notch staff and bank to deal with!

From the owner: Unlike other Chicago-area banks, our heritage traces the advancement and evolution of the banking…read moreindustry and the growth and expansion of the Chicago metropolitan area. As Old Second expands throughout Chicagoland and the surrounding communities, our commitment to a better banking experience remains steadily on course. Backed by an unwavering sense of financial responsibility and focus on humanity, we've persevered through the most challenging and rewarding economic climates and historical events since the late nineteenth century. For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. Member FDIC. Equal Housing Lender.