I was almost hesitant to write this review, as I would have loved for Loans by Suzette to remain a little secret for the few privileged, but at the same time my experience with them was so amazing, that the world needs to know about it. One word to describe my entire experience: seamless. Suzette and her team worked their magic through what usually is a nerve-crushing and adrenaline-spiking process, regardless of whether it involves a new loan or a refi. They more than compensated for not-so-adequate other participants in the experience *cough*escrow company* and worked extra hard on their end to make this easy for me - the client. Suzette is an extremely knowledgeable expert in her field, but it is her communication style and candor that make all the difference. She lays out all available options on the table and walks you through all the details, patiently answering all, even the most basic and repetitive questions, with the client's interest being top priority. The team at Loans by Suzette understand and cater to the nervousness and anxiety of their clients by responding to all inquiries with lighting speed and handling all matters quickly and elegantly, thereby making the financing portion of purchasing a home - the cardinal part of the entire effort - seem seamless and effortless. Add a generous pinch of genuinely caring and doing everything possible to resolve even the most tangled situations and you get Suzette's Michelin-star chef d'oeuvre of a customer experience. I cannot recommend Loans by Suzette enough. Her service cannot and will never be replicated by an AI or an algorithm, no matter what these flashy commercials on TV want to make you believe. read more

I cannot recommend Loans by Suzette enough. They are absolute masters at their craft! After 2 years of searching for a home, my wife and I finally found the one. We had previously been pre approved by a different lender for over a year! 2 days before the end of our escrow, our previous lender called us to tell us that the underwriter had denied our application. Luckily, one of my good friends had worked with Suzette and gave me her number. In an absolute panic, I called her. She promised me that she would get it done for us, and boy did she deliver! In under 2 weeks, starting from absolute scratch, with my incredibly complicated file, Suzette and her team were able to close our loan at an even better rate! I still can't believe what they were able to accomplish in such a short period of time. This is an honest company that looks out for their clients as if they are their own family. If you are looking to finance or refinance your home, don't waste your time with other brokers. Loans by Suzette will take care of you like no one else will. The level of service is unparalleled. Thank you so much Suzette and Eugene. You guys made our dreams into a reality! read more

Just completed my fourth loan in ten years with Suzette. She is direct and honest. I recommend.

First time doing a refi with Suzette, she was recommended to me by my CPA. Suzette was great to work with and quickly responded via text, phone call, and/or email. Once I get her all of the documents requested, we closed in less than two weeks. Overall a very painless experience read more

This is my second loan with Suzette. If you dig far enough down in these reviews, you will find my first. I basically had the same excellent experience with her. This loan was far less complex than my first, but the competence and efficiency were no different. Suzette is a total pro. She is efficient and knows exactly what to do and when. My advice: Have all your documents in order and get them to her the same day she asks. If you do that, she can do her job. Last thought, Suzette smartly managed the rate lock process and locked in a great rate with an excellent cost/fee structure. I have no hesitation recommending Suzette to anyone. Thank you, Suzette (and team)! read more

We would not be in our home if Suzette did not do our loan. Not only is she one of the most hard-working people I have met in our life she is honest, kind and knows so many details about the industry. She makes you a priority and doesn't sleep until you are taken care of. She has the qualities you are looking for in a friend but is the most professional in every aspect. Some so many people claim they can do this but she has years of experience and this is the number one reason escrows fall through. I am now expecting my second child any day in our new home and I wanted to share with you a personal experience as she helped us with a very complicated loan that nobody else could do. We found her through word of mouth so this public review is important so people who aren't in our circle get an opportunity to work with such an expert. Thank you! highly recommend it! Work with Suzette! don't even get a second quote. seriously take my word! read more

Suzette is who you want on your team! She was referred to me from a friend/colleague who swore by her b/c she helped through thick and thin to get her a huge loan. My own loan itself was probably one of her "easier" loans to get qualified; but what we didn't account for was other major life events/stressors occurring simultaneously requiring me to travel across the country all the while trying to sign documents, create new paperwork for power of attorney, coordinating timing, etc etc. Suzette was on top of everything so I wouldn't have to worry about it (since she was doing that for me!). She communicated with all parties involved with my house purchase to not further delay the process. Other reviews comment and I agree: Suzette is not only knowledgeable and highly professional, she also listens AND cares. Absolutely a wonderful person and experience! read more

Over 20 years taking care of my personal loans and family commercial business loans. She just got me another loan at an amazing rate and saw the whole process through, like a master co-ordinating with lenders, escrow, real estate agents, my employer, and everyone else in between. Above all else, I value the integrity and humanity of Suzette and am grateful God put her in my path. read more

the best references from our agent that we could of wished for! Everything from start to finish was unbelievably smooth. I can't recommend her enough!! Giant thumbs up Brett Pollak read more

Total professional experience. I would highly recommend Loans by Suzette. They reviewed my needs analyzed the best options, educated and updated when needed . Her team made it easy, get them all your info, and you get the best rate available. read more

Suzette is a awesome! She and her team are professional and knowledgeable. They were very responsive to any questions I had. They helped me with my first refinance and made the process so easy! I would highly recommend Loans by Suzette. read more

Absolutely amazing, Suzette cares and helps you along the way. I was a first time home buyer. She assisted me all the way through the process. Thank you so much! read more

Suzette helped us to get qualified for our dream home, which was not an easy task considering the fact that I am a business owner and our income is never as simple as just a tax return. She found us the perfect bank and the perfect loan to fit our needs. Most importantly, she is really sweet, kind and easy to work with. I really enjoyed the process and I look forward to working with her again for our next home. read more

Suzette is amazing!! She is reliable and diligent. She makes things happen, and fast!!

Suzette and her team did a great job helping to get us a loan. Our situation was unique and the loan structure we were looking for wasn't easy to secure but she made it happen! We are so thankful for their support! Highly recommend! We already recommended her to two other friends. read more

Suzette was extremely professional, and a joy to work with. She was prompt on all of her responses. We had an issue with our credit rating with a small debt we had no idea we had incurred. Suzette even helped us with our credit score. I highly recommend her for any of your mortgage needs. read more

Suzette is amazing!! She navigated me elegantly through the "minefield" of the home loan process, alternating with aplomb between a highly proficient and efficient mortgage loan broker and a psychotherapist! She was totally on top of the process, kept me at ease, and new exactly what was needed in order to get me a fantastic jumbo loan for a home in Laguna Beach. I am unable to imagine being more satisfied! Full disclosure, which may explain my total satisfaction, I did exactly what Suzette told me to do every step of the way. read more

Customer service -what's that ? Well that's what I experienced through my whole process. LBS is extremely knowledgeable and educated me about the products available out there. I learned so much and became more savvy as to how to make a better choice when choosing my loan. It's a rare combination that both are offered up and experienced. My next purchase I'm coming back to loans by Suzette. read more

Suzette was wonderful and I would recommend her to anyone looking to buy a new home!! She not only worked with me, she really listened to me and my concerns about selling my home in the hopes of getting into a bigger house. I had some factors that complicated the sell of my home and I desperately needed to buy a new place as I am expecting my first child and needed to get out of a one bedroom condo and into at least a 2 bedroom home. I always felt like she truly had my best interests in mind with any decisions that needed to be made. She, and her team, worked hard to have all pre-approval letters ready at a moments notice in this current market that house are moving off the market at a rapid pace. She knows loans and real estate inside and out to give you all your options, explain them in plain terms and help you make the best, informed decision. read more

I recently was referred to Suzette by my accountant who thought she would be able to obtain a better loan than the one that was offered to me by my current mortgage broker. Being self-employed, my application process was more complex than expected but Suzette was there every step of the way to guide me through the never-ending lender requests and documents to be submitted. Suzette's optimism and professionalism kept me going even when it looked like things were not going our way and she was extremely responsive to all of my many questions via text, phone-call and e-mail. The customer service I received from both Suzette and Bob was top-notch. With all of the obstacles put in our way by the builder and lender Suzette was able to get me a great loan and actually put me in a position to close earlier than expected. It is nice to know that there are still people out there who are both professional, responsive, and really seem to enjoy helping their clients. I would recommend Loans by Suzette to anyone looking to purchase or refinance a home and will definitely use her services again in the future. read more