I did not use their services but this was my experience. I brought in a gaming laptop I bought for…read more$450 a few years ago (it was a Victus of FB marketplace). I set it down and told him it wouldn't turn on and explained what I tried. He told me his rate was $125 per 30 minutes and he wouldn't even touch it until I agreed. So he didn't know if he could even fix it let alone how long or if there would be added costs for the fix. He told me this was a "VERY fair rate". So this was WAY more than I expected to pay being an hour of work equated to over half the cost of my device. I then went to Micro Center down the road who could diagnose it for $80 flat and would help cover any costs of the fix. I went with Micro Center and they fix my computer and returned it 3 days later for $120 total. Now I think this business could've fixed my computer same day but I would've guessed at double the price and I didn't mind waiting. Overall I'm giving this a 2 because it seems expensive and telling me it was a fair rate seemed dishonest. The one employee wasn't overall very mean or anything but he came across as unwilling to help or answer any questions I had.

I have used Keith multiple times to fix computers and buy computer equipment over 10 years. I don't…read morethink you could find a better place to buy a used computer or have your computer fixed.

Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

If you're in a hurry and just want to read the gist of it, just know that these guys are great and…read moreI trusted them with recovering a ton of data from my iPhone.  Well, not at first... but once the whole thing was over I was happy I used them.  If you want more back story, to see if my situation is similar to yours, then read on: (although you'll probably regret it if you do) One morning I woke up and took my iPhone off of the charger to see a notification on my screen that said something like, "could not install new iOS because disk is full".  I thought to myself, no problem I'll free up some space.  However, Apple had pushed an overnight iOS download on me that was so ginormous that my phone would simply not work; even though it was on and I could see all of my data and apps.  I mean, it was accessible to me but completely useless.  I then thought the simple way to fix the phone's inability to respond to my file deletion requests was to restart the phone.  And that... well, that was the last time my phone would come online again.  It never restarted and I was left wondering what would become of my giant collection of photos and videos, among other things.  Don't get me started on iCloud backups, because that's a whole other thing.  Anyway, this all of course was after I spoke with Apple a bunch of times over the phone and in-person - them telling me that I was going to lose all of my data if I wanted my phone fixed.  I wanted the phone fixed, but only if the data would first be recovered.  Since Apple does not offer data recovery services I had to find a company to first do the data recovery work. I had 3 references for data recovery.  One was an expensive resource that Apple told me to use, and the other is a resource that my local Apple shop (MacFusion) recommended I use: OnTrack.  Then the 3rd was the mom and pop operation around the corner that mainly specialized in regular disk drive recovery for PC's.  I went with the referral from MacFusion and was happy that I did.  OnTrack's price was more competitive than the other company I was going to use and their process was completely streamlined.  Not only that, they recovered all of my data and sent it back to me on an external drive that was included IN the price.   I'm happy I used OnTrack and very relieved that the data is recovered and now in my possession.  I was impressed with their overall process, from the time I received the estimate to the time I sent them my phone was very streamlined.  Once the phone was in their possession, I would receive periodic email alerts letting me know when the phone was received by them as well as whether or not the data was going to be recoverable.  I didn't have to pay any fees until they confirmed that the data would be recovered, at which time I paid the estimated cost and probably had my phone and data back in my possession within about 3 days.   Ok, I've said enough.  I hope this review has been helpful to you.  If you've read all the way to this point then let me close recommend to you to look into creating your own home backup system that you can sync up with your phone.  You can use it to replace iCloud or Google Drive systems:  Synology NAS   Just youtube it and see if a home NAS (Network Attached Storage) is right for you.  I built a small 8TB system and now am backing up my phone's drive (and computers) to it in order to avoid this from happening again. Also, if you're a little less tech-savvy then you can explore some decent Western Digital drive options too.  Their NAS solutions are great as well.

TERRIBLE EXPERIENCE!…read more I placed an order with ZARA and It was send by On Track in Sep 9. 2 days latter we got a Tracking info: "We're sorry your package was routed incorrectly & is in route to your local facility. Please continue to check your tracking for real time updates". I called On Track customer Service and couldn't locate my package. I escalate to a top level and same thing. I send different emails looking for answers an finally on Sep 19 we got an email: "Unfortunately, we are unable to confirm control of your package at this time and apologize for the inconvenience. Due to the unconfirmed status, please contact your Seller for further assistance." Is that acceptable??

I've worked with NTI for the last few years, and they are awesome! Helpful, professional, and…read moreprompt. Highly recommend.

When we decided to upgrade to quick books multi user we had problems with our network connection…read more Intuit spent several hours and could not fix it. We called Ryan to help us out, he and his team worked on it right away and got it working flawlessly within a very short time. These guys are the best. He also accessed our network security and gave us several great ideas to help us be more secure on the internet.

I want to do what I can to give a review that entirely encapsulates the experience I had with Ani…read more We had a 48 hour turn around for a fairly custom build on a new High End gaming desktop. He kept me in the loop with every step and even did research to get me the most performance out of my dollar by recommending a GPU swap. He hand delivered the machine to my door and explained everything about the system and recommendations on how to get the most performance out of it. He is extremely knowledgeable and is readily available to help with any issues or questions you may have. I will be recommending him to everybody I know that wants to upgrade or get a new build and when it comes time to upgrade my current tower or my old tower now I will be exclusively using him. You can't get better customer service than what he has provided during this process. 10/10.

From the owner: Community focused, local computer repair and software engineering services. Whether you need an app…read moremade, a website for your business, or need to get the right hardware to get your team up and running, Silicon Alley can help you get it done fast and easy.

Something got botched on a recent Windows update, and panicked, I called Nicolet Tech. (I knew…read morenothing about them but just chose them from a Google search, and because they were close if I needed to bring the computer in.) I spoke with Ryan, who was an incredibly patient and thorough genius. Within 25 minutes, everything was fixed! I could not recommend Nicolet Tech (or Ryan) more highly!

From the owner: We're a local IT company that will not tie you to a long term contract. Whether it's a complete…read morenetwork installation, security cameras, door access systems, computer repair or configuration, cloud services, email migration, network security, or Microsoft 365 integrations, we are here to serve! We have over 20 years experience providing the Twin Cities metro area with top notch technical solutions and support. Call today for a free estimate!

Steve was great, fixed my computer quickly and charged a very fair price! Would recommend to anyone.read more

Honest and trustworthy…read more You know that feeling when you don't have a lot of knowledge and you're very happy the specialist knew they could take you through the ringer but didn't; due to being ethical and how happy you are at the end? That is the feeling I was left with after speaking with this establishment. Had an issue with my laptop's performance and was about to begin upgrading everything by deductive reasoning. Spoke with this business and they were VERY HONEST with me. We did some troubleshooting and they explained to me why it may be time to just consider replacing my laptop. They don't sell computers, they repair them. They definitely knew more than I could acquire through YouTube University so they could have easily taken my money, but they were honest and gave me options that would satisfy my goal but be cost effective as well. Great place, great company, highly recommend this place.