Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am happy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs. read more

Chipheads Computer Repair Shop - Before repair - lots of not-so-cute dust bunnies and sticky spill on the touchpad. Not sure how considering no one else sees this laptop. - IT Services & Computer Repair Near Me - Minneapolis, Minnesota

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I called to hopefully get a quote or know if they are able to solve my computer issue regarding data recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here. read more

Brought in a tower and a new PSU, I couldn't figure out what was wrong. They fixed in within the week and called me to let me know all the details. Awesome service and strict procedures for COVID19. I will come back to them if I ever have computer issues again! read more

They didn't take their time to fix the problem on my computer. My ac adapter wasn't taking its charge on any of the chargers that I used. The screws were stripped so I took it to Chipheads and told them the issue with my ac adapter and I even came with a new ac adapter for them to replace the old one with and I handed them the new adapter with the computer to get it fixed. I returned a few days later and they handed me back my computer along with the ac adapter I gave them but they didn't bother to replace it and instead told me that it was my charger itself that was faulty. I decided to trust them and they gave me a new charger along with having fixed the stripped screws, it was pretty pricey. I got home and I was having the same issues so I took it to my school to get the part replaced. They replaced the part for me at my school and it immediately took its charge. I am very disappointed in this. This tells me that they didn't care enough to give me good service and didn't put any time into figuring out the problem and as a result I ended up spending all that money and driving out there wasting my time over nothing read more

Second time I've used Chipheads, and just as good as the first. Kevin was great, and we talked a couple of times during the course of repair. He explained options, and found some other items that needed replacement. I appreciate that kind of foreknowledge. Kev said that he would'nt be in when I picked up the laptop, but if I had any probs we probably could resolve them over the phone. That was for items I wanted to install on my own after finding the passwords. But like the first time, I plugged it in and it was just perfect. I've had other repair places, and whenever I got the device home . . . some glitch or another. With Chipheads. . . bring it in . . . take it home . . . you're done. read more

They fixed my Apple computer screen, and helped me start it up later when I couldn't get the start screen up. I really really appreciate their patience with me! Thank you!!! read more

I asked them for a simple job quote, they told me "oh we charge $189 an hour, so 15-30 mins (between 47-94$)" just to install a new hard drive in my asus laptop. I was not even asking them to reinstall windows 11 or anything, I was gonna do that myself. Go somewhere else, I mean seriously. Not worth the gas even to get there /back just to get overcharged even before you get there. read more

Total failures.$170 for nothing. Of course, everything was easy to do beforehand, until they actually got possession of the hard drive; then they could not get anything done except charging my credit card. It seems this is mainly a referral business for a higher end charge of $2500 in eden prairie. They will refer you for data collection to this business and will not even try to help you in any way for the $170. instead, I recommend waitMing until you meet somebody you trust because most in the computer field are either incompetent, scammers or both. It is always easy over the phone but then impossible once they have your computer. They could not not even get the hard drive to spin! This is a very common problem and they act like it's never happened before. chipheads is not going to help you and I would never use any business they refer me to either. You can keep the $170 and see where it gets you Chipheads. read more

If you what honesty and exceptional expertise with a really reasonable price for all your computer repairs or just questions, then Chip Heads is the computer repair shop for you. I know as I have been using then and recommending them to all my friends along with the businesses that I have worked with for many years. read more

Outlook 2003 quit working when Google updated Gmail. Scott remotely accessed my PC, loaded Outlook 2019 and got it working with Gmail. These guys are the best in the Twin Cities. Call them before you go anywhere else. They eat, breath and dream computers. read more

I brought in my gaming laptop because it wouldn't turn on. The man who took my computer "tested" my charger said it was fine. They kept my computer overnight. I was told for gaming computers it was 169(?) an hour. I came to pick it up and was told they unplugged the battery from the motherboard and plugged it back in, and the battery charged and the computer turned on several times. "It might happen again (not turning on), you never know." They charged me an hour for that! They did say they updated windows and somesuch but i have auto updates on... It stopped working again 2 days later. I decided to buy a new charger see if that did anything and that was all I needed. I am not happy to be out that money, seems RIDICULOUS! But what I did get out of this is where to never bring my electronics to, and also I often recommend services to my friends/nurse coworkers, this won't be one of them... read more

I had the worst luck, driving over a friend's laptop a month back. The folx at Chipheads have been very thorough and have answered all of my questions thoughtfully. The laptop was really messed up, and they are willing to offer their expertise and connections to find a solution as quickly as possible. Thank you specifically to Jared for your generous service. Best to you all! read more

I brought my computer to them because I could not get it started. They told me exactly how much it would cost just to look at it which was fine. They also called me when they found out what the issue was and asked me what I wanted to do. They also when I got there asked me what I wanted to do with my old hard drive because I cannot no longer use it. They were very communicative and I appreciate that I will definitely go back there again. read more

An unfortunate experience. I had my cd rom replaced, the laptop cleaned of malware and they updated the Windows 10. When I got home and fired it up all my Office programs were unregistered. Jared basically started by saying defensively that it could not have been him and how long has it been since I used Word anyway? I won't say more. I ended up purchasing a new Office. Not good on retiree's budget. Not returning. read more

Straight forward without a bunch of BS. After visiting a large national vendor with a long list of fees that may or may not be charged, I appreciated the up front flat pricing. The service was excellent and quick. The guys talked me through the work needed and were very clear on what would be done. You can confidently go here and get great service. read more

My wife dislodged the power supply in her laptop. Rather than mess with it ourselves, she took it to Chipheads St Paul location (only a handful of blocks from home). Professional, courteous, honest, good communicators and most importantly with computer repair, they actually knew what they were doing! While they were tinkering around in there, they also fixed her wonky cd/dvd drive bay. We've had the machine back for a week or two now with no complaints. If you don't have the time or inclination to repair your computer yourself, give this place a try. There is also a MPLS location. read more

Brought the family laptop in after getting the black screen of death. They fixed it up right, did a good job communicating with me during the process and were friendly. I was debating between here and a Best Buy Geek Squad (who I had used before). Chip Heads was superior in every way possible, and I am glad I made the decision to stay local in St. Paul! read more

I have had the same old laptop for almost 9 years. I am fairly frugal and figure why invest in a new one as long as the one I have is working. I spilled some water on the keyboard and lost the use of a few keys. I looked up computer repair and figured I would check these guys out. I called ahead to see if I needed an appt and was told that I could just stop in. I was also told there current turn around was about a week. So I stopped in one morning on my way to work expecting to just drop off my laptop. The gentleman who helped me immediately recognized how old my laptop was which impressed me. I explained that happened and he stated he thought he had a keyboard in stock that might help. He began working on my laptop right away. I was thinking how about this for service. He brought out a new keyboard, replaced my current keyboard and everything was working again. He tightened up a few screws, cleaned up my laptop and I was back in business. I'm sure not all repairs are quite this simple and he did state I was lucky that the damage was not worse. Regardless I was impressed with their service and kindness and will definitely go back for any of my future computer needs. read more

I've used Chipheads in the past to replace a fried HP PC hard-drive and they did an excellent job. This month I somehow got a Windows 10 setting messed up and stopped by Chipheads. They took the time to correct it in 10 minutes and I was happily on my way. Hard to find this type of friendly and knowledgeable technology service. Thanks!! read more

These guys are honest, straightforward, and knowledgeable. If it's a simple problem (fan never shut off because of dust), they fix it right away. If it's something worse, they'll repair your laptop for a fixed price. read more

Best place to bring your computer! These people are friendly, knowledgeable and have very fair prices. They treat novices (me) with respect when I ask many questions and they answer in ways that I actually understand. Please try them and support this awesome local business! read more

These guys were extremely genuine and helpful. They are the real deal and will not charge you for unnecessary product or services. My daughter's laptop was acting up, we thought it may be a virus, so we called Chipheads. They said they would spend 5-10 minutes running a free diagnostic. When we took the laptop in, that is exactly what they did. The gentleman helping us hooked the laptop up, ran a diagnostic, found nothing wron, and answered my questions as to what was a best anti-virus software. Unlike the bigger IT companies, these guys were not about the up-sell. I will take my other computers back for any service because this company and these tech's are not trying rip you off. Giving a customer 5-10 minutes, with potentially no profit, is not how most places do business these days. But these guys are all about customer service and honesty. I appreciate that. They have my business. read more

I haven't personally used the Chipheads computer repair service yet but came across their name when searching. I just wanted to comment on how impressed I am that either the owner, Chuck Whitney or another tech personally responds to the few negative reviews with a genuine concern that a customer had a bad experience. I will be calling soon to make my appointment! read more

If you're looking for the best computer repair in town, stop now, this is it. I'm fairly knowledgeable about computers, having built my own gaming/editing PC, but when my computer stopped booting up all of a sudden, I found these guys on yelp -- which turned out to be the best thing Yelp's ever done for me. I could talk for an hour on how great my experience was, but I'll try to sum it up in a few sentences: I would recommend this service to ANYONE with ANY type of computer issue. From the superb customer service to the price, there's nowhere in town that's better. These guys are professionals who were passionate about their craft and the magic of technology. They were attentive in listening to my problem, and then instead of just taking my PC and sending me away, they spent a lot of time explaining what the different problems might be, teaching me about how computers worked in a way that made me feel like I was learning and a part of the repair process. After a day they were able to determine that it was my motherboard that needed replacing and then helped me step by step in the process of how to request a replacement from the company. Then, when the company was being difficult in several different ways that resulted in them not sending me the correct parts for almost two months, Chipheads continued to provide exceptional service, despite the delay. Anytime I had a question or an update, they were prompt to email me back with the exact information I needed. I cannot imagine how stressful this whole thing could have been if I had gone to another company; instead, I constantly felt reassured and that somehow, among all their other customers, my computer was still their #1 priority. I just got back my computer today, and it is absolutely flawless. They went above and beyond what I required, stepping up from just diagnosing and replacing a part to include hardware and software check-ups, driver updates, virus scanning, and a whole slew of treatments that made me feel like I had left my PC at a luxury spa. For as long as I live MN, I'll always choose them. read more

My MacPro desktop motherboard failed. Also, the hard drive had become corrupted. The computer was too old was not worth repairing. Chipheads was able to recover all my photos, iTunes library, Lightroom library and other important files to an external hard drive which I was able to transfer to my new computer. I'd would recommend Chipheads for computer repairs. read more

I was having issues with my laptop (network adapter) beyond my knowledge of computers, however, I knew what needed to be done to get it fixed (replace network adapter). Reluctantly, I took it to Best Buy and GeekSquad told me they needed to run diagnostics ($$$) and then most likely ship it out to the manufacturer to get it fixed (more $$$). Not only it was going to be expensive but also take a while. I already had one sour experience with GS in the past, I don't know why I even bothered going there. I took my laptop back and took it to Chipheads. Not only they understood the fix my computer needed, but they even offered a workaround solution (off the shelf external adapter) that was going to be much cheaper than getting it fixed (replacing the internal part). Even if I chose replacing the internal part it wasn't going to be as expensive as GS. Chipheads guys were very honest, transparent, and helpful. It is so nice to know there are still honest repair techs out there. I would definitely go with them next time my computer has issues. read more

My Microsoft Surface died a quick and painless death. Painful for me. Devan was great recovering my data and setting up a newer version ... With all the trappings required for a smooth running upgrade machine. . Best computer shop in my experience in the area. Highly recommended. Great customer service. Honest and reasonable appraisals. Highly recommended. read more

I had my phone screen repaired because of a cracked screen. They did a great job! Got it done in 45 minutes and I think the price was fair. I would recommend to friends and family. read more

These guys are amazing! Very professional, clear, understandable and quick with their work. I appreciate their expertise when my computers are misbehaving. I'd highly recommend them to anyone who is looking to get their computers fixed for a reasonable cost. read more

I needed a new power supply for my Surface - but they took the time to make sure that was the only problem - no charge for that service. They were fast, polite and socially distanced. Exceeded my expectations and highly recommended. read more

Thank you, thank you, you chipheads!! Last Thursday my 3 year old laptop got the inverted colors screen of death and no amount of trying to tweak settings and googling helped solve it. While I dreaded to be without my connection-to-information even 1 day, brought it in to Chipheads on Penn the next day. The initial assessment that it was the screen proved to be accurate. I was very pleased that the machine was ready by end of day! (seems I lucked into a light work day) It is working wonderfully now. Will also note that their rates are the same as what I have been heard from other small shops. Yay Chipheads!! read more

After months of my aging laptop being slow and "weird" I decided to have it serviced. Chipheads has good (albeit limited) reviews and is in a familiar neighborhood so I decided to go with them. We brought it in on a weekday afternoon and talked to the tech for about 10 mins. I was majorly impressed by two things. First, the guy didn't make me feel like an idiot and spoke in mostly laymen's terms. Now, as we all know, IT guys specialize in making the rest of us feel like idiots and pride themselves on speaking a language of their own. So this was a really big deal to me that I wasn't talked down to and the problems and options were explained in terms I could understand. Second, after listening to me and tinkering around for a few minutes, the tech gave me all my service options and did it in a way that wasn't pushy at all. He let me know approximately how long it would take for the (attempted) repair and how much it would cost. Then he also noted that if the repair required parts they would call me to OK the additional time, labor, and parts costs before they proceeded. He also let me know that in some instances it would actually be cheaper to buy a new laptop than for them to perform the repairs and they would also let me know if that was the case. And then he asked me what I wanted to do. No hard sell, just laid out my options in an honest and factual manner. I paid a deposit -- about $98, which seems a bit pricey, but who knows, maybe they've had a problem with people dropping off and not picking up their laptops? -- and was on my way. My laptop was ready about a week and a half later. The rest of the bill was about $90, so it cost me about $200 to have my laptop debugged and checked out. Several months later, it's not running like new, but it's about four and a half years old, so it's never gonna run like new again. But I am receiving fewer error messages and am confident they cleaned up any viruses. Chipheads' motto is "We make you feel smart about computers... Even if you're not!" I agree that this is their approach and was satisfied with their service. I would definitely recommend Chipheads for your computer repair needs. There is also a Richfield location. https://www.youtube.com/watch?v=tfKL6RM8hsY read more

Disappointed. Wanted a good experience, but brought in a computer whose internal battery needs replacement. I asked how much this would cost. The guy at the counter said he wasn't sure but that it would probably need some internal work and I'd have to provide the battery. He finally came up with a labor cost of $99, a number he seemed to pull out of the air. He really didn't seem to have a clue and didn't try to hide his ignorance. I will look elsewhere for computer service. read more

This store is one of the best service I wanted to recommend. They are real professionals, and work very efficient and reliable. Nowadays, data recovery business should be really needed. People are desperate need help when they lost their important information. This company is truly helpers and not money hunters. Because, it can be charged very high for something that customers really valued, and sometime the customers felt they can pay for what they lost doesn't matter how much. This company is very decent in terms of charge the service, they have a flat rate for the job, doesn't matter how much data they saved. I really respect their decency and professionalism. I got my data back and very happy with the results, thank you, Chipheads! read more

Prices too high and i had to bring it back with expired Windows, it took 11 days to fix

I engaged Chipheads to diagnose start-up issues with a very old Mac G4. After an analysis, they advised that I replace it with a new or refurbished Mac onto which they would transfer all my files over: they stated that a deeper diagnosis on the dead G4 would almost certainly result in me having to replace it anyhow so they didn't want me to spend another $100 or more along that path. They also provided assorted other tips and suggestions on Mac-related issues and were very Mac savvy. The prices were very reasonable: $89.00 down payment when I dropped off my dead G4, and another $23.00 or so for the subsequent data transfer. I would put my complete trust in Chipheads again for all my Mac and PC issues. read more

Didn't actually have repairs done here, but got good, honest advice from a friendly staff member. Giving 4 stars for being courteous and trustworthy. Will upgrade after experience with repairs in the future. read more

Three generations of my family use Chipheads as our computer repair shop. My 80 year old dad likes them because they are patient and explain everything to him in a way he can understand. I like them because they explain to me what the problem is, fix the problem, answer my questions for a reasonable price. My 21 year old daughter likes them because they get job done fast. Now if they were open on Sunday that would be nirvana. read more

I brought my Macbook with a cracked screen and dented case into Chipheads. They initially quoted 2 weeks and $329 to fix. I thought that was fair, compared to the cost of replacement, or what Apple was going to charge me to fix it. To my surprise, they called the next day to tell me they had the display and case parts in stock, and my computer would be done that day. In addition, the cost was $30 less than originally quoted. To say I was impressed would be an understatement. I would definitely go back to Chipheads! read more

I have never had an issue with my computer this bad. I didn't know what to do and when I called they said they had a ton of work so they may not get to it for a week. The guy was great on the phone and told me to bring it in they would look at it for a possible quick fix. Brought it in and they knew within 5 minutes that it was a video card. He put a new card in and had me out the door in 45 min. I run a business off of this computer so to be in and out with great customer service was the best computer fix I have ever had. Thank you Chip heads and you now have a customer for life!! read more