Excellent, caring, and affordable. Mark Legsdin Plumbing Inc was referred to us by ACE…read moreHardware/Rocky's in New London, thank God. Mark came right out to help my 89-year old mother and 65-year old autistic brother and me with our furnace RIGHT AWAY, even in busy mid-October, and even though he has other customers who also need him. Mark said it could be fixed and so he did that for them a.s.a.p. and affordably. (The other company before him said we needed a whole new furnace @ $17K - Mark said it had good parts and just needed some parts replaced). He's good at communicating throughout the process, too. We were not left hanging! He earned this all-star review with his professionalism and SKILL, by being personable, and caring to us in need. Get THIS plumber. I'm so glad we did. ~ The Belle Isles of New London

Called numerous times. It wasn't an 'emergency per se', not then at least. And since we'd done…read morebusiness before I just figured he was busy. So I waited a day. Called again. Twice. No reply. Could have even just sent a text stating too busy or whatever. If you're busy or even just don't want the job just say 'I'm really jammed up right now" instead of ignoring what has now turned into a major problem. Previous customer. Had a note in my address book that this is THE guy to call. Apparently not.

I called on a Sunday night and received a call back within 5 minutes. I requested non emergency…read moreservice as I had an alternate heat source so although it was urgent (no hot water) I did need it repaired. He came out Monday and with the help of pictures I sent he pre-addressed the issue and after showing me the issue (I completely missed the broken wire). He had to order the part via the OEM for this older gas furnace but returned when promised and replaced it quickly. Also pointed out that I had a little critter that enjoyed stealing our sunflower seeds and making a home in the control panel. He cleaned that out and inspected for damage. He pointed out issue that should be addressed in the near future but his price was as promised. Very polite and business like, I would recommend him based on my experience with him.

Plumbed my house clean nice work done efficiently. Brian was very easy to deal with and was very…read moreknowledgeable

Yes yes yes never disappointed ! Been with this wonderful group of team 35 years ,, will not be…read moresorry.

Have used this multigeneration family business for all my heating and plumbing needs for over 4…read moredecades. They are professional, responsive, reasonably priced, and a pleasure to work with. They truly are customer oriented!

The water heater at our vacation house was over 30 yrs old. It hadn't failed yet but it was on…read moreborrowed time. We had a spare, but were thinking about a new one. Ray was recommended by our contractor. He evaluated the spare, determined that there was nothing wrong with it and installed it for a very reasonable price. It's better than the original. Then, I was putting heat tape on the piping and I must've been too rough with the pipes and something started to leak. I couldn't be there. I left it so that Ray could get in. He fixed the leak quickly. I told him I would come up that weekend to pay him and he asked me if I wanted him to turn up the heat because it was very cold. Great plumber! Great guy!

as a builder for 40 years iv had maney pluming /heat co,s work for me till i met ray 30 yrs ago…read more.and would neve have anyone else .i was always extreamly fussy about the quality of my homes , not only is he knowledgeble and meticules in his work , but hes honest and fair in his priceing and billing .i told ray years ago , just be there when i need you and ill give you all my houses and work . the deal was sealed with a hand shake and we have been very close friends ever since . iv never regretted that decision . great man great company outstanding work quality and service .

Had Bubs out to fix two small leaks and prime our well pump. My mistake was letting them start…read morewithout asking for their rate or an estimate. Getting water running again was our priority but he suggested starting on the leaks. Not long after beginning, Bub's father told me they couldn't attach their fitting to the well line because water was coming through; realizing my well line is gravity-fed after beginning. I had to pull the well line above the water level myself before they could install a shut-off valve. My well cover is about 300lbs and the line is 8ft down. I'm not sure what their plan would've been if I was not there. After saying the water was flowing again, they later told me my pump was done for and not to run it. They quoted $925 for a new pump, not including labor. With two hours of labor, the bill also came to $925 and my family was no closer to having running water. The materials installed were six feet of copper pipe, several compression fittings, a shut off valve, and a pipe hanger. I called another plumber afterward, who knew right away (just from a phone call) that my pump was fine. He had it running smoothly in minutes by clearing a port of sediment and then adjusting the pressure switch. Bub talked a lot about his experience and showed up with help but needed me to find a way to stop the water in order to address the first leak and then either missed or ignored the step that would've gotten my pump working. Their website claims they're transparent and budget-friendly, but I wasn't told his extreme rate upfront, the bill wasn't itemized (still waiting 9 days after he confirmed he would), and I nearly paid for an unnecessary pump replacement. Leaving 2 stars because the copper work itself was solid, but charging $250 per hour for six feet of easily accessible pipe work feels unreasonable. Being given the wrong diagnosis on the pump was unacceptable and raises concerns about their expertise or honesty.

Brandon returned my call immediately in regard to fixing my bathroom sink. I was going out of town…read morefor a week and wanted to fix the problem before it became worse. Brandon fit me in, fixed the sink quickly, and was polite and professional. I would definitely recommend Bub's to anyone needing plumbing services!