If you decide to use this company, YOU MUST GET THEM TO SPECIFY IN ADVANCE ALL THE ITEMS THEY WILL MOVE OR ELSE THEY WILL CHANGE THE TERMS OF THEIR AGRREMENT ON THE DAY of the move to make sure your belongings fit in the number of vehicles they have available. Loaction2Location (Shaz) did a site visit to provide us with a quote and said he could complete our move in 2 vehicles, but would guarantee a 3rd vehicle free of charge if needed on the day. On the move day, it was clear his removal men were told they had to manage with 2 vehicles and to leave part our belongings behind if required. When we called Shaz to ask for a 3rd vehicle as he had agreed to move ALL of our belongings, he denied ever agreeing to take our garden furniture, plants etc. My wife was called a liar, was spoken to aggressively and had the phone put down on her. Fortunately and on a positive note, the team of 3 who performed the removal were brilliant and did their best given the pressure they were put under, managing to squash all of our belongings into the 2 vehicles that were sent out to us, with only damage to some items.
When we told Shaz that we would be submitting a review on our removal experience, we have received numerous aggressive and abusive text messages from Shaz calling me us liars, pathetic, etc and saying that my wife was only stressed out by the move 'misunderstanding' because she is pregnant, all in an a attempt to prevent us from leaving a review - and this is despite us agreeing to honour our side of the removal and pay the full amount. Shaz refused to accept that having a removal company turn up on the day and tell you that you will have to leave behind your belongings, would not be an issue. So quite simply BE WARNED - be thorough in advance, or this company may change the terms of your removal agreement, possibly on the day of removal as they did with us. We had 5 other quotes from removal companies and 4 of them wrote down approx. numbers and item descriptions on their quoations, now we know why - this is the only way to protect yourself from companies like Location2Location.
We will no doubt now receive further abusive messages from Shaz for submitting this honest review. read more