I've been twice in the past 24-hours. The first time was so amazing, that I had to come back. Unfortunately, the second time was a bit of a reality check. Here's how the experience went... (NO SPOILERS) Our first escape was an attempt to find Excalibur, in order to slay a dragon laying waste to our lands. The program was well-written, the challenges were both interesting and fun, and the ambiance was great. As an added bonus, the staff was incredibly helpful and friendly. We went back the very next day and took on The Heist, where you attempt to steal a diamond from a bank vault. Again, the program and challenges made it an absolute thrill. However the ambience was just about completely ruined by the technical issues that marred this particular room. Again, without revealing any of the premise of the game, two locks were so blatantly dysfunctional that multiple members of our team could not open them and we had to get a staffer to assist us. Also, a television had so many issues that I couldn't tell if it was to increase the tension in the game, or if it was simply poor maintenance; although I highly believe it was the latter. All said, it was still an enjoyable escape, and well done, but we were left feeling cheated by the technical difficulties we encountered. Had I only done The Quest, this would easily be a 5-star review. Had I only done The Heist, I would be struggling to award 3-stars. Again, the staff was extremely friendly, so I think a 4-star review is a solid middle ground. I would hate for anyone to rate this venue after just one visit. read more