Great time our family had working together! Clues were good and the room proved to be challenging. The staff were exceptional and friendly. Had fun! read more

Locked Up - Mishawaka - Escape Games Near Me - Mishawaka, Indiana

Seriously. It was NOT fun. We've done these before and this was the worst experience. They made these for way too serious people who are looking to compete. The website does not tell you the difficulty level at all. The clues offered were horrible. Yes we had to ask for clues. What upset us, was we had it figured out YET they didn't accept it. Then given a clue that was what we exactly figured out. The staff was unfriendly and acted upset that we didn't complete it. But the next clue to turn on the radio was not even on our radar. Nothing pointed us to it. There was a sign on there saying not to turn it. We will never go again. This dude even said that "we have one room that is heavy on math that only 2 people can figure out." Like for real! I want to have fun not so high level math on a birthday event. read more

We went here with last minute reservations on my mom's birthday and were accommodated immediately. Chris made the experience even more fun and was incredibly helpful all the way through. This was my first time doing an escape room and I will definitely be back! The clues were challenging but not impossible- our group of four managed to escape even with my grandmother who has Alzheimer's on our team. The only clue we struggled with a lot was the one that required us to identify scents. Being that we were in a speakeasy I think if they would've used scented incense cones, unlit of course, it would've been easier to figure out. Especially because my mom and my sister never really regained their sense of smell after having Covid in 2019. Otherwise the game itself was a unique experience and we had a blast! read more

Very disappointed. I have been here twice in the past- both times were great. This time, however, everything seemed very run down (in the room "Defused". We were introduced to the room with the information that the first key/lock was broken, then we encountered laminated papers falling apart at the seems, next we tried to work number/letter locks which were so worn that certain numbers were indistinguishable, and finally, a directional lock that was broken- which required the room moderator to come in with bolt cutters. Two stars because the room moderator was great, but I find it ridiculous that as a group of 6 people, we paid over $150 for an hour of fun, and we're not given the luxury of working locks in an escape room. Unacceptable. read more

I try to give the benefit of the doubt but 3 bad experiences and no good ones at this location. I've done several escape rooms (10+) across the country and this has consistently proven to be the worst in terms of customer service and game set up. 1. The first chance we gave Locked Up- Mishawaka, we called into the store because the website was not allowing payment information. The man on the phone was rude, condescending, and kept insisting we use the website to pay. When we asked if we could register at the store, he hung up. We appeared 20 minutes before our Game was scheduled to start and were ignored for 15 minutes. It was empty, we were the only consumers, and did not receive even a greeting. Once they acknowledged us, they showed visible resentment and unwillingness to help. 2. Later, we received a Gift Card for 2 tickets as a birthday gift. We tried to use the gift card to purchase and received a note that it had "expired" a couple weeks ago. We called to ask if they could honor the gift card, or at least return the monetary value since it was never redeemed. The man on the line insisted that "gift cards always expire" (they don't, not within a year) and that the store would keep the value. We were willing to purchase 12 tickets had they redeemed the other 2, but were met with hostility and lack of value for customers. 3. Now, the actual first game we attempted. Awful. We did the Detained PsyOps and the game leader does not interact the entire time. We were stuck on a silly logistic (New Delhi is NOT in the Middle East, for what it's worth) and received no nudge. The clues did not appear intuitively and in general, very low enthusiasm and interaction with the players. In short, don't recommend. Will not be giving this another attempt. read more

Waste of time and money. My teenage daughters and I tried the "taken" room. It was our first escape room experience, and will definitely be the last. I don't want to spend much time writing this (since I've already wasted so much time and money), but hopefully, my observations will prevent others from making the same mistake as me. First off - why is the price so high? $28 per person for 1 hour is preposterous. Anyone who owns one of these businesses should feel ashamed of themselves for ripping people off. Seriously, you are the reason why society is suffering. You cannot justify the price. If you have trouble sleeping at night, maybe you should stop scamming people for a living. Next - The puzzles we were given were impossible to solve due to faulty equipment in the room. However, the owner tried to make us feel bad for him because everything was new. Not my problem. EVEN IF everything did work properly, the puzzles were still stupid, lame, and boring. Finally - if you are considering this option for a fun night with your family, don't. Do anything else. read more

5 people paid for a room and our room malfunctioned. The employee said they were short staffed and he was not watching or he would have moved forward and dropped the key box. The owner was rude and asked why he should give us a discount. As the room malfunctions and he cannot do anything about it. Even after we explained there was no way to get out of the room unless it worked. If you pay $28 for a room per person, and the whole object is to get out but when it malfunctions and no one is watching because they are short staffed. Then all your doing is paying $28 to be locked in a room! After being rude and trying to argue the fact as the room malfunctions and he cannot do nothing about it. Terrible service. Rude manager. We will not go back anymore. read more

The room was not set up right ! The clues were off not in order! There was no chance to get out . They came in after 45 minutes and told us the room wasn't set up right but no offer to come back so would have to say DON'T WASTE YOUR MONEY!! read more

WOW spell it backwards WOW. I'm not one to get online and write reviews but after the experience we had here I felt compelled to do so. Let's start at the beginning. I was on a first date and was looking for something original to do. I had heard about Escape Rooms and that they are usually only found in big cities so I was pleased to find out we had one in Mishawaka. 1st thing noticed is how friendly and easy the website and booking system was to use. Picked my date, time slot and got a QR code verification. 2. As you walk in the door everything is very nicely decorated and comfortable. You can tell they put a lot of time into building it out. We was greeted by a very nice member of the staff and filled out our waivers. 3. After our group got there our "Game Master" introduced himself and gave us the rules of the game before we started. Now I don't want to spoil anything but I will say there is a lot of smiling, laughing and high five-ing during the game along with a lot of brainstorming. When our group was done the staff was incredibly nice and offered to take our pictures with different signs and props. He was incredibly patient and helpful as about 15 of us gave him our phones for photos. Since then I have been to one other Escape room in another city, although they was nice people the rooms didn't even compare to Locked Up in Mishawka. After that I have been back to Locked Up Mishawaka twice with friends to do the other rooms they offer and each time was a very pleasant experience. Whether your on a date, with friends or a company team building exercise I would highly suggest this place! I only wish I could give them 6 stars! Thanks again for the great times Locked Up Mish! -Justin B- read more

Locked Up - Mishawaka - Locked Up Mishawaka!!! So much fun!! - Escape Games Near Me - Mishawaka, Indiana

None of the puzzle and/or clues flowed together or made any sense. We have participated in several escape rooms and this is the only one that never at any point came together. read more

I had a great time. We tried the "Alcatraz" room. My first escape room experience. The room is fairly challenging but has a fair chance of breaking out. We completed it with 5 minutes to go. The cell block photo makes the room and can be seen from all 3 rooms which I thought was great. There were a few clues that led nowhere which I imagine is typical. Thanks to all 8 heads working together we were able to break all of the codes and escape. Keep in mind when booking, you may be paired with others. I didn't care for that. The room supposedly can have 12 at a time which IMO would be a bit much. Especially since we already had 8. To me it's like showing up to a hotel room and there's extra room mates, (because it sleeps 4 and you only have 2) To me this is an intimate event with friends or family and it kind of ruins it if your forced into a 60 minute relationship with strangers. After looking around, this seems to be the way all escape rooms work. I should have just bought all 12 tix or made it clear that we wanted the event to ourselves. Definitely recommend!! read more

Had to give a five star review in exchange for a clue...but I'd rate it 5 stars either way :) thanks for a fun time and for all the support! We'll be back! read more

Chris was an amazing game master and was super friendly and helpful. The room itself was super fun and I had a great time:)

This is a large and good looking venue. The mural of Alcatraz in the game is beautifully done and an illusion that is unlike anything I've seen in an escape room. You can tell they've worked hard to make a beautiful experience in a safe location with a coat room, clean restrooms and a nice lobby. They have taken sufficient safety precautions, as well. Unfortunately the game itself left much to be desired. It is basically a bunch of lamented papers with puzzles that have nothing to do with the theme of the room, let alone fitting in the story. Therefore there is a huge disconnect between the game and the puzzles in the game. It doesn't flow well at all. Also there were some major issues with a couple of puzzles. (I'm going to do my best not to give spoilers here.)We had a major problem with the second puzzle when an object that could easily be manipulated was changed by a child that was in the other half of our team. Since it was changed, it was impossible to reach the answer without assistance from the game master. My husband and I both loudly announced that we thought we knew how to solve the puzzle but we needed to know the original state of the object and the game master did not offer assistance. It wasn't until around 10 minutes later when we ASKED as if using a hint to get the game master to give us the correct information that we got assistance. We wasted so much time when the game master was obviously not paying attention. We opened a lock with a key that was supposed to be used in a different lock and then told by the employee that it must have just been improperly reset. The last major issue I had with the game design is less of a set rule and more of a pet peeve...there is math in the room with no writing utensils, calculators or use of cellphones. The last two issues I had with our experience will not be the norm among all guests, however they were major frustrations for our party. First I wrote ahead to make sure we would not be paired with another group that contained kids. I was assured we would not. When we arrived I was met by a lovely man that explained they had to juggle schedules around and we might indeed play with a couple of kids. I understand things happen and the day after Christmas is a family day, but the ENTIRE group we were paired with consisted of a college student and 5 children! Their parents stayed out in the lobby. (It appeared as though their parents in were not aware that their kids would be locked in a room with 4 adult strangers either.) Secondly the employee at the end of the game asked if we had fun and when we responded that we didn't really enjoy ourselves and how the early puzzle flaw frustrated us and took away precious time that we would've liked to have used she immediately asked who changed the object...as if blaming the kid that was just doing his best to play the game. It's not his fault they didn't design the prop properly for the puzzle. How dare an employee try to make a customer feel bad when it was a game design flaw. Then got a rude attitude with us because we didn't enjoy the experience. Customer service is so important in then escape room industry. The gentleman (I think he was the owner) that I spoke with prior to the game seemed quite nice and professional, however the entire staff reflects the business. *I've played over 200 escape rooms nationwide. See my other Yelp reviews for more escape room reviews. read more

Locked Up - Mishawaka - Escape Games Near Me - Mishawaka, Indiana

Super fun, escaped with 2 minutes left. Definitely recommend the Alcatraz room! Yayyyy

The worst escape room I've ever been in, honestly. Our group did the Escape from Alcatraz room. The main reason I didn't care for it was that many of the clues were written on laminated pieces of paper instead of hidden within the theme of the room like all of the other escape rooms I've been to. The clues were boring and did not flow together well. Gave two stars instead of one because the staff was nice at least. Overall, I would not pay to come here again. read more

This was my first time to experience an escape room, and I had a blast. We will definitely be coming back...maybe tomorrow. Teamwork makes Team WE DONT KNOW work. read more

The clues in this room are totally lame and it doesn't flow well. Kind of a waste of time and money.

It was a super fun time!! Overall great experience to do with friends. My friends and I did the Defused room and it was challenging! It was a great bonding experience. Loads of fun. Amazing!!! read more

Locked Up Mishawaka is a very nice facility. Everything is very clean and welcoming. That being said, we had a very disappointing time with the Defused game. This was for three reasons. First (and the most crucial of the three points), our time in the room was cut short by around 7 minutes because we bumped the table that was holding the "bomb" in the wrong way. While we were receiving instructions for the room, the staff person said that we should be careful when pulling the wire to defuse the bomb. We could only pull one wire and we should be sure of which wire we wanted to pull before we pulled one. So, once we got into the bomb room during the game, we were careful to avoid touching the wires. There were some other puzzles that we needed to solve that were in the vicinity of the bomb, so we were touching the table and things around the bomb while taking care to stay clear of the wires. Then, the alarm went off, indicating that the bomb "exploded." The staff person came in and said that the table was really pressure sensitive and we inadvertently set off the "bomb" while we were pulling on drawers and locks and touching the items around the bomb. We were not told that the table was extremely sensitive when we started (only that we should take care to pull the correct wire). If we had been told that, we would have been a lot more cautious in that last room and would have been able to use the full 60 minutes to escape. Second, the puzzles were very difficult. On our way out, we saw on a TV in the lobby that the Defused room had a 28% or so success rate. It would have been nice to see an indication of difficulty on the website. What if you have kids that you want to take to an escape room (specifically this one)?? They likely wouldn't have fun. This may be seen as an enjoyable challenge to some people, but the puzzles had so many "distractors" that they seemed nearly impossible to solve. Some of them required huge mental leaps to solve. Even after we received a hint, it did not make a ton of logical sense how someone might come to that solution. For example, we had to take a hint right away because, even after looking everywhere, we couldn't figure out what we needed to do first. Sure, these escape rooms are supposed to be a challenge, but we have done an escape room challenge before and our family likes puzzles. It wasn't fun to be in a room where the answers to puzzles were so obscure and seemed almost random. Third, we felt that the staff didn't set up the storyline of the room well. We have been to an escape room before and one of the most fun parts of the experience is being immersed in the story. When we got ready to start the Defused escape room, all the staff person told us was that we needed to find some keys, unlock some locks, and defuse a bomb. When we first arrived (we were about 20 minutes early), we got a piece of paper that recapped the story listed on the website, but they did not give us time to read it. Additionally, we didn't get any more information about the bigger story surrounding the whole experience. In our previous escape room experience, we received a 5 minute or so backstory that made the whole experience more enjoyable. Overall, we did not have a good experience at Locked Up Mishawaka. The facility was nice and the staff was friendly, but we felt that we did not receive adequate instruction, the puzzles were insanely difficult, and the staff did not set up the story well. read more

Jeff, the GM of this location, is amazing! He was very accommodating and worked with our group's needs, even with last-minute changes. They are quick to respond and very professional. I strongly recommend Locked Up - Mishawaka to everyone! read more

Very clean and aesthetically beautiful business. All the rooms are challenging and fun. Staff is very polite and helpful. Great for the family or for an organization to text their skills!!! read more

We had the BEST time in Alcatraz! This was our first visit to this location, and we couldn't have had a better time on a Saturday night! The 'lobby' area is clean, modern and very welcoming. The staff greeted our group with smiles and lots of helpful information. Once in the room, we found the clues challenging, fun, and the solutions were very creative. I do feel that we had far too many people in our 'room' (12 total) which made it crowed and confusing when everyone is shouting numbers and no one knew what had been tried and what we were still looking for. I think a max of 6-8 people would have been sufficient, but it definitely will not detour us from coming back. We can't wait to try the other rooms!!! read more

My family and I had such a great time here! We've done both Alcatraz and Taken and we loved both and had so much fun trying to figure them out. The lobby is beautiful for taking group pictures with very pretty signs on the walls that go well with the theme of the place. My little cousins even made friends with one of the workers Emily and she made our experience so much better! We all had a blast :) Will most definitely be coming back! read more

Came here with a group of friends from work and had a great time! We were the first group to try one of their new escape rooms, and it was challenging, but we were able to escape with less than a minute left on the clock. Staff was extremely friendly. read more

We went to Locked Up with a group of friends it was allot of fun and I would recommend it for a group activitie.

Been to Locked Up twice now and had such a great time on both visits. We took a large group of 20 people and split them up between two rooms. Both rooms were challenging yet doable and the group really enjoyed the experience. This particular Locked Up is very clean and the lobby is so warm and inviting. I would definitely recommend this experience to all! read more

My husband and I are huge fans of this Locked Up location. They just opened up a new room called Taken and it's by far our fave! The puzzles are more clever and challenging. They have really knocked the ball out of the park with this one! Definitely going back to try and win. read more

Let me start off by saying, I actually loved the experience itself, and the employee working "Tristan" was very pleasant and helpful. Now for the negative. We booked our escape for 10 people for 6pm on Sunday ($250). When we arrived we were told that no 6pm slots were available and he doesn't know how we scheduled it for that time (photos attached). He said that their new website has had some problems and proceeded to call his manager. His manager said that corporate policy is to send us home with no refund and no experience... Tristan was nice enough to let us do an alternative escape. As someone who works in web development, if your website, and subsequent automated email system. messes up a booking you comp the customer in some way.. this is terrible business practice and even worse management. Follow up: the manager called me the following day and assured me that there was confusion between their new website and their system. He offered my entire group a return visit to do our original scheduled escape. I look forward to returning and getting to do another escape. read more

Staff ruined the experience. DO NOT RECOMMEND. I've been to several different escapes rooms and cannot recommend this one at all. Two major issues caused by staff made the experience awful. 1) Participants SHOULD NOT have to BREAK THE RULES to SOLVE PUZZLES. The gamemaster/staff did a terrible job when he stated the rules for the room. He stated that participants should not do anything that requires physical force and that it should be something a 7 year old could do. Problem is, we didn't move a very large object and some other things for the longest time because we were following the rules and thinking of what a 7 year old could/couldn't do. When I brought this up, the gamemaster used the excuse of saying that normally, participants don't listen to the rules anyway and move everything. If that's the case, CHOOSE YOUR WORDS BETTER. Something is terribly wrong is participants need to ignore rules to complete puzzles. 2) One of the riddles was setup INCORRECTLY so it was unsolvable without a lot of random searching (not thinking). That wasted a lot of time and shows the lack of care and ineptitude of the staff at this location. EDIT: You can also see below that the company responded but refuses to admit any missteps. Definitely don't recommend. read more

Very displeased in this company. Saved our gift certificate for family coming into town for the holidays- it has expired only a couple days ago. Managerial staff stated they could do nothing/ would not refund or reinstate. Very bad for customer service. Would suggest looking elsewhere for family fun. read more

I did PsyOps as a work outing. This was my first experience with an escape room, and it was a great time. The clues were creative and challenging, and the pace was very exciting. We escaped with just a few minutes to spare, and it felt like we really earned it! Staff was great - helpful and available, but never intrusive. I'd highly recommend this place for a group outing. read more

Hands down the most AMAZING escape room I have ever experienced! I have been to many escape rooms and this one has the most friendly and welcoming staff to help you out. Not to mention their rooms are incredible and extremely life like. You feel like you are actually transported to that era, which gets that adrenaline pumping immediately. It's a truly exciting place to check out and I highly recommend this place to everyone! Well done!! read more

Just did Alcatraz. We were with a group of 4 others and between the 6 of us, there was some good team work. Even though we needed another 5 minutes to finish, we all did an awesome job. Was fun and would definitely do it again!! read more

Went with several friends tonight and had an awesome time! We played two rooms and while one was much more challenging than the other we had a lot of fun in both. The staff was extremely friendly and helpful; they were truly awesome people. I would highly recommend this place and I felt that the price was fair for how well set up and fun the rooms were. Great place! read more

Let me start off by saying, I actually loved the experience itself, and the employee working, Tristan, was very pleasant and helpful. Now for the negative. We booked our escape from Alcatraz for 10 people for 6PM on Sunday ($250). When we arrived, we were told that our 6PM slot was not available and he doesn't know how we scheduled it for that time, since that was not an eligible time slot to sign up for. He said that their new website has had some problems and proceeded to call his manager. His manager said that corporate policy is to send us home with no refund and no experience. The manager also said that they had contacted us about this issue and to tell us to come at 5:30PM. This action did not occur, not one of our 10 participants received a phone call or even an email. All we had to go by was our confirmation emails that said that our time slot was for 6PM on Sunday. Thankfully, Tristan was nice enough to allow us do an alternative room, but we were still being punished for the inadequacies of the business and its computer scheduling system. As someone who has been working in web-based consumer services for over 5 years, if your booking system messes up an appointment, you comp the customer in some way, you don't tell them that it's their fault and that they are out of luck. This is a terrible business practice and even worse management. read more

This was my 2nd visit to this location. I think the staff is friendly, the rooms are fun, and it's something different for a date night or friends evening out. However, experiencing 2 rooms now, it is apparent that 10 people is just too many to really participate and enjoy the experience. It's not a matter of space because the rooms are big enough for up to 10 or 12 people. It's the lack of activities or clues that those people can be involved in. There are always 3 or 4 people just standing around for the duration of the hour. Really, these types of escape rooms should not be booked with anymore than 5-6 people. When you have 10 in a room some people are just left out and feeling like they wasters $28 for their ticket. I also think it would be awesome to offer a room package where you could do 2 or 3 rooms in the evening for 1 price. If the rooms lowered the attendance requirement to 5 or 6, and the price of the ticket was just a little lower, this would be a 5 star rating. read more