Unfortunately, I left TJD Models feeling very disappointed and unwelcome, particularly because of…read morethe way the owner and sales handled my concerns. Before visiting, I had emailed the shop explaining that I am disabled and have serious health limitations. I explained that I have a stoma and receive TPN through a line in my chest, and because of my circumstances I cannot always manage repairs or technical work myself. I was interested in purchasing an RC crawler and specifically asked whether they could repair RC models if something went wrong. I also asked about whether they could help with repairing an expensive damaged figure/model that I own. Unfortunately, I received no response to my email. A friend later happened to be able to take me to the shop in person. During our conversation, I was told that they always respond to emails. That was when I explained that I had already emailed them about my disability and repair questions and had received no response. I was then given explanations that the owner had recently returned from holiday and that the salesperson wasn't technical enough to answer my questions. To be fair, the salesperson did make an effort with me. He spent time showing me different RC crawlers, answered what he could and worked out a rough price for a complete setup. I appreciated him doing that. My disappointment was much more with the owner and the overall way the situation was handled. The owner was present in the shop while this was being discussed. When I explained my disability and why repair support was so important to me, I didn't feel that my concerns were properly acknowledged. I even showed them my stoma and the TPN line in my chest because I wanted them to understand that I wasn't simply asking hypothetical questions -- there is a genuine reason why I may need help maintaining or repairing an RC model. I felt uncomfortable with the reaction I received. When my disability was mentioned, I felt the conversation was either shut down with responses that they didn't know or there was very little acknowledgement from the owner. I wasn't asking for special treatment. I simply wanted some reassurance before potentially spending several hundred pounds with the business. I also explained that I would need to use Klarna/finance to make the purchase affordable. The owner didn't appear keen on Klarna and instead discussed PayPal and the percentage/cost involved to the business. Again, this didn't make me feel particularly comfortable as a prospective customer. My friend had actually told me very good things about TJD Models, so I went there genuinely hoping to have a positive experience and potentially become a customer. Unfortunately, although the salesperson did try to help me, the way my original unanswered email and concerns were handled by the owner left me feeling unwelcome and uneasy about making a purchase. For me, after-sales support is extremely important. If I spend several hundred pounds on an RC crawler and later need help with a repair that I physically cannot manage myself, I need to feel confident that the retailer will be there to help. Sadly, I didn't leave TJD Models with that confidence. I left feeling unwelcome rather than reassured, and because of my experience I will be looking elsewhere.

From the owner: RC Model Cars, RC Model Planes, RC Model Boats, RC Model Helicopters, Drones, Multirotor, Plastic…read moreModel Kits, Airfix, Modeling tools, Modelling Paints, Modeling spares, Modeling Accessories, Model Engines, Radio Control

Excellent, great choice, staff know their stock and work with you well, shop well layed out and…read moreeasy to get around

As a resident of Sweden a visit to a real hobby shop is always a pleasure. A friendly traditional…read moreshop with a good selection of what I am interested in, trains! A visit is now imminent, in about 2 hours after a cuppa!!!

Service and range is great, the best anywhere in the arearead more

Living just round the corner from this store I've been using it to buy presents for my two sons for…read moresome time, generally at Christmas. It has a good choice of most things model based and is generally quite busy and seems popular This year I bought my son his first RC car, an electric version. Christmas morning, charged the battery and outside to test it. Great fun for ten minutes until one of the rear wheels started to wobble, then 'break' sending the car barrel rolling down the road. Closer inspection showed one of the rear suspension uprights had failed and one of the drive dogbones had been lost in the ensuing crash...oh well, disappointing but a manufacturing fault that couldn't have been predicted so back to Model World....that's when things went wrong... The store had opened on Boxing Day to help people out who were experiencing problems with their purchases so big thumbs up there.. I explained my problem - unfortunately as far as they were concerned it wasn't their problem !!! 1. The failed part had no manufacturing faults (??? It had failed) 2. We had crashed it so it was our fault (??? We hadn't) 3. I hadn't supervised my son (??? I was stood right next to him) 4. I was just another customer who came in and lied that whatever item hadn't been crashed/hadn't supervised the user/wanted a free replacement etc etc The owner was rude, aggressive and dismissive. He would have been intimidating to a younger or less confident customer. When I pointed out I had been a customer for eight years plus and had never returned anything before he wasn't interested. In fact his aggression increased.. Finally he gave me the option to buy the parts to repair the car or send it back to the manufacturer (who would say the same as him!!) with no replacement or refund.. Given I had an upset 10 year old waiting outside wanting his Christmas present back I had no choice but to buy the items from a rude obnoxious store owner. Maybe I caught him on a bad day.... but I honestly wonder how such a person is still in business Ultimately you buy locally for the back up service supplied. This store offers none.. Buy (cheaper) on the net and receive the same level of customer service than at Model World. It'll be less insulting and easier ps They didn't stock all the spare parts needed either.....

I love visiting game shops when I travel and this was the best one I've checked out in London so…read morefar. They have a great selection covering board games, RPGs (including some wonderful indie titles as well as a lot of D&D), tactics games, and hobby supplies. I had a lovely conversation with Winter while I killed time before a show. I own a game store in the US and they gave me lots of ideas for new things to try! There was a great mix of popular titles and more niche ones, all at reasonable prices.

What a lovely little D&D shop. This place is a treat. Great selection packed tightly into a small…read morespace.

Wonderful employees that are welcoming and kind is what you can expect to see. If you're crafty…read morethis is the perfect store for you. You'll notice an array of yarn material, and arts and crafts tools, as well as home decor items, in addition to back to school resources. Thank you for being helpful, and accommodating.

I could spend an absolute fortune in hobby craft. this shop has everything your heart could desire…read morefor all your crafting needs. It stocks products for all kinds of arts & crafts projects and has some specialist items that may be difficult to find in other stores. Hobbycraft have regular displays and demonstration days which can be great fun and may even give you ideas for your own craft projects. If you want to make anything seasonal (christmas / easter) I would advise you to purchase what you need early as Hobbycraft tends to stock these things about 2 months in advance and they tend to sell out quite quickly. The reason I have given 4 stars rather than 5 is because this store can be a bit expensive