They carry a large selection of comfortable/orthopedic shoes, but service is spotty. When I called…read moreto ask about a specific item, the woman who answered the phone was brusque, saying that she had another customer. This is not the way to attract and retain clients in the age of internet shopping. I try really hard to support local businesses, which is why I contacted them instead of buying online. I've purchased many shoes here over the years, but it's always been a case of subjugating my need for the product to the sub-par service.They carry Naot, Naturalizer, Trotters, Rieker, Remonte, etc. Prices are higher than at mall shops, as would be expected for higher-quality products. They need to work on their customer service to merit those higher prices.

Absolutely the best shoe store. If you have any kind of problems with your feet, Ovation shoes is…read morethe store for you. Good old fashioned shoe sales support. Measured my feet for size and width. I choose the Mephisto sandal. If you like Berkinstocks, you will fall in love with Mephisto as soon as you slip your foot into it. It has been 20years since I have purchased a pair of shoes that fit perfectly!!

The service is outstanding. So rare in retail these days. I wish that I had caught the name of the…read moreyoung man who could not have been more helpful. Week one I had him running around the store looking for my size. We thought that we had found it but I discovered after I had left that the size on the box didn't match the boots inside. First return trip. Week two saw me bringing those unworn boots back because they didn't fit well. Second return trip. This time he went looking for my size in a boot made in Canada. Wait for it - he produced one MADE IN LONDON. On sale. With a waterproof guarantee. I'm happy and cozy in my not made in China waterproof boots. Like them more every day.

I had a problem with some boots & sent the company an email. Low & behold I not only got a…read moreresponse quickly from the company, they also sent me what I needed to resolve my problem. I wish that all companies would read their emails like this company does; most companies have a spam filter that simply collects the comments! TT LTD has just earned a loyal customer. Many, many thanks, FW Miller

Nothing but good experiences here. Plenty of accessories, bikes, ATVs, etc…read more Adam in service is so helpful and pleasant. Last year he had to find a special part to make a repair. He gives accurate estimates for when servicing will be done. I do wish that they had longer hours. It's darn near impossible to get a Saturday appointment and the hours during the week are mostly 9:00-18:00 except for 9:00-20:00 on Thursday.

The VP of sales, Mike Inglis, tells me that I am banned from their store for sending one slightly…read moreharsh email message to them. I was also told that if I contacted the store again I would have legal action taken against me. This store is not customer friendly in my opinion. This shop maybe a 1%er store. Beware as the owner makes threats.

I bought my mid-high end bike here in 2012. Last week I broke a small part (it happens), and as a…read moreresult, I smashed up a bunch of the back end pretty badly. Rather than try to fix it myself, I brought it in for repairs. The repair guy in the back was very helpful about explaining what needed to be fixed and why. For each damaged part, he gave me the option of replacing it entirely with the same part, replacing it with a more affordable option (and explained the performance difference), or of leaving the old part there (and explained what weakness it may cause if I did). He didn't pressure me to replace any unnecessary parts (I already had an idea of what I'd damaged), and he didn't try to upsell me to more expensive parts. He also offered me an affordable option for labour (just the cost to swap the parts), or the option to pay a little more and get a tune-up and cleaning on the entire bike at the same time, with the installs included. I opted for the whole package, and he asked me follow-up questions about anywhere else I was noticing issues on the bike so they could get everything in one go. They gave me a estimate for all the parts and service and told me they'd call if it was going to be any more expensive. I checked the price of parts against online options and other stores, and found everything to be within a couple dollars of what I'd pay elsewhere. Overall, good service, no sales pressure, and would recommend.

I don't often give 5 stars! To Wheels deserves it. Great service, huge selection, knowledgeable…read moreand friendly staff. We were referred to To Wheels by a colleague and we were not misled. Stop in to see for yourself! Ryan was amazingly patient and spent a lot of time with us to help us be comfortable with the new bikes we were looking for. Our commutes in London will be more comfortable and enjoyable thanks to his insight, suggestions and assistance. The mechanics, although busy with spring tuneups, etc. took the time to help us out and no one seemed inpatient with our continuous questions and "what ifs"! Options at all ends of the spectrum were offered with knowledgeable considerations explained for each. Thank you, great customer service. We are happy to have found "our bike shop".

I have been dealing with this business for years. Owner and staff are all great. Really not much to…read moresay except for the top notch service they provide is excellent.

Rented mountain bikes here. Our bikes were adjusted and set up specifically to rider size and…read moreweight. They had a bike carrier they let us borrow and sent us to some great trails. I highly recommend visiting their store. Great innovatory and awesome staff.

This store carries sensible shoes, boots and slippers. No narrow sizes (boo...) but wide ones left,…read moreright and centre. It's located in a mall that caters to a senior-slanted clientele, so the styles are skewed accordingly. Still, I found two pairs of slippers that were exactly what I needed. Good thing, too, because I couldn't find them anywhere else! Plenty of winter boots to keep you warm; many of them were fashionable as well. They carry casual, dress and running shoes. Helpful, friendly service. Reasonable prices. Now if they would just stock narrow options...

I can't say enough good about this dealership and is employee's. Great service. They went above…read moreand beyond our expectations. We love them. We broke down at closing time. They took care of us!

I purchased a couple of shirts on the HD website and they turned out to be too big. I thought I…read morecould exchange them at a store as I have with many other places...but no Rocky's would not. I have spent a lot of $$ there over the years and am very disappointed with this. Never will I shop there again. Will go to different dealer for my next bike as well. Banned!!!

Went in on a whim a few days ago. Came out with a new pair of Saucony runners. The woman who served…read moreme was friendly, knew her shoes, and gave stellar customer service.

If you are looking for a great running shoes or running gear this is the best place to go. THE…read moreRUNNIN ROOM. This store specializes in both running and walking gear, with a commitment to providing customers with the best running advice possible. It is located on the main street of Richmond Street and at the corner of Hyman Street. Parking is on the street of Hyman Street. PROs: -Great Customer Services -Friendly -Actual taking care of you and time -Staffs actually knows more than a thing or two about running shoes -Running Advice -All staffs are runners and or in great physical shape -Great Quality Shoes that custom to fit your own feet -Have recycle old shoes to be throw away -Reasonable price for the best quality what are you getting -Try out and wear shoe for a run test outside to see if it is for you -Better than most good sport store for shoe to buy -Incredible number of services and clinics designed to help you get fit, such as walking, learning to run, marathon, half marathon, 10K training, personal best, and women-only running clinics. CONs: -Parking on the street (But free for 2hrs on the side road of Hyman Street) -Some shoes maybe too pricey (But it worth every cent for the pain free on the joints) OVERALL: This is the BEST PLACE TO BUY RUNNING SHOES because the stuffs knows what their are talking about. I bought with me three old pairs of shoes (indoor running shoes, outdoor running shoe, and basketball shoes). The staff measure my feet, test physically (walking, running, etc...), exam the old shoes, and sample others new shoes that you like and recommends which shoes are good for you. I was there at least 30 to 45mins of trying three new pair of shoes, while running a block to see if it feel right, look right, and function the right way it should be. BEST OF ALL When I was running wearing the new shoes (Progrid Triumph 6, Cost Total of $180. 79) IT FEELS THAT I AM NOT WEARING ANY SHOE AT ALL and THERE WERE NO PAIN in my angle or joints. Plus if I have any problems I could go back for exchange, refund, return with a received of course. PP SIGNING OUT going for a Run!!!