I bought my mid-high end bike here in 2012. Last week I broke a small part (it happens), and as a…read moreresult, I smashed up a bunch of the back end pretty badly. Rather than try to fix it myself, I brought it in for repairs. The repair guy in the back was very helpful about explaining what needed to be fixed and why. For each damaged part, he gave me the option of replacing it entirely with the same part, replacing it with a more affordable option (and explained the performance difference), or of leaving the old part there (and explained what weakness it may cause if I did). He didn't pressure me to replace any unnecessary parts (I already had an idea of what I'd damaged), and he didn't try to upsell me to more expensive parts. He also offered me an affordable option for labour (just the cost to swap the parts), or the option to pay a little more and get a tune-up and cleaning on the entire bike at the same time, with the installs included. I opted for the whole package, and he asked me follow-up questions about anywhere else I was noticing issues on the bike so they could get everything in one go. They gave me a estimate for all the parts and service and told me they'd call if it was going to be any more expensive. I checked the price of parts against online options and other stores, and found everything to be within a couple dollars of what I'd pay elsewhere. Overall, good service, no sales pressure, and would recommend.

I don't often give 5 stars! To Wheels deserves it. Great service, huge selection, knowledgeable…read moreand friendly staff. We were referred to To Wheels by a colleague and we were not misled. Stop in to see for yourself! Ryan was amazingly patient and spent a lot of time with us to help us be comfortable with the new bikes we were looking for. Our commutes in London will be more comfortable and enjoyable thanks to his insight, suggestions and assistance. The mechanics, although busy with spring tuneups, etc. took the time to help us out and no one seemed inpatient with our continuous questions and "what ifs"! Options at all ends of the spectrum were offered with knowledgeable considerations explained for each. Thank you, great customer service. We are happy to have found "our bike shop".

I can't say enough about how good Derek is. He always is willing and able to help…read more I get no bike shop attitude like almost all bike shops I have been in over the years. Prices are reasonable and maybe even lower than other shops.

I have nothing but good things to say about this business. I bought a bike in a box for a birthday…read morepresent for someone thinking I could put it together. NOT. They finished putting it together for me more quickly than I expected and I'm leaving shortly for the BD party. Thank you very much. Couldn't be happier.

These guys are great. I have been in on several occasions ... once requiring massive work after my…read morebike had been attacked by hoodlums. They had me back on the road in no time. They have quality parts, do excellent work, they do it quickly ... and for a quite reasonable price. I will be going back. See you there.

Fantastic service and a friendly mechanic. We were just picking up parts, but we were treated as…read morevalued and had a good chat. It was fun gawking at the vintage bikes.

Portions are big, the coffee is good + when I went they had a really nice playlist on…read more The patio is also pretty cute

The two locations are now on Thames Street and York Street, beside each other. One is the main…read moreCafé, the other is the repair depot. When out for a bike ride and in the area, I still stop in usually for a peppermint tea. Lots of bicycle parking and just off the TVP.

Excellent resource for all your Bicycle needs! Excellent service! Great employees! And the…read morebest place to get your skates sharpened!! Highly recommended!

I wish I could give negative stars. This bike shop took my bike and did there best tune up on…read moreit...... I guess tightening the crank bolt wasn't on the check list. So picture your self doing your fast lap around fanshawe your feeling awesome and confident because you just had your bike tuned. Then 8 km's in you take a little bump and the bearing side of the crank falls off.... It f%@&$ falls off.!....so I limp my busted ass out of the woods for 16kms... Then when I call the shop they say it's not there fault and that I must have done something to it. Upon further inspection they actually stripped the bolt on my bike during the tune up and tried to lock tite my crank back together. Guess they should've just been honest... They still haven't rectified the situation. First street cycle rocks!

I can't say enough good about this dealership and is employee's. Great service. They went above…read moreand beyond our expectations. We love them. We broke down at closing time. They took care of us!

I purchased a couple of shirts on the HD website and they turned out to be too big. I thought I…read morecould exchange them at a store as I have with many other places...but no Rocky's would not. I have spent a lot of $$ there over the years and am very disappointed with this. Never will I shop there again. Will go to different dealer for my next bike as well. Banned!!!

Nothing but good experiences here. Plenty of accessories, bikes, ATVs, etc…read more Adam in service is so helpful and pleasant. Last year he had to find a special part to make a repair. He gives accurate estimates for when servicing will be done. I do wish that they had longer hours. It's darn near impossible to get a Saturday appointment and the hours during the week are mostly 9:00-18:00 except for 9:00-20:00 on Thursday.

The VP of sales, Mike Inglis, tells me that I am banned from their store for sending one slightly…read moreharsh email message to them. I was also told that if I contacted the store again I would have legal action taken against me. This store is not customer friendly in my opinion. This shop maybe a 1%er store. Beware as the owner makes threats.

I brought my bike here as the wheel was coming loose for some reason. The owner showed me that it…read morewas the quick release, which was on wrong! Not only did he not charge my anything to fix it, but showed me how to do it properly and safely myself. I brought my bike back for a tune-up later on, and it looks & feels brand new, running smooth. There's a 60 day guarantee on adjustments made, but I don't think I'll need to bring it back for a while :) Thanks for restoring The Black (Rocky Mountain Metropolis)!

October 27, 2019…read more It's a rainy day today and I can't ride my bike so I must write a note as to what happened on the morning of August 15, 2019. My bike needed some repair so I decided to take it to Spoke & Sprocket on 1890 Hyde Park Rd. London Ont. N6H 5L9. The owner gave me a price to repair it which I agreed to and told me to come back the next morning at 7:00 am and said it would be ready. At 7:00 am sharp the next morning I showed up and he went to get my bike. He went to pick the bike out of the repaired pile but could not locate it. Somehow it was delegated to be repaired that afternoon. He was extremely apologetic and told me to return in 1 hour and it would be fixed free of charge for his mistake. I returned in one hour to find new brake pads installed front and back with new cables. He also replaced the shifter cable and adjusted the shifter so it meshed properly in all gears. He also greased the chain and sprocket and yes it was FREE. I only have the most highly regards to this man and his company for his outstanding service. Ernest H Terry 2013 Cherrywood Trail London, Ontario.