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    Lone Pine R V

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

    Services - Lone Pine R V

    Plumbing inspection

    RV repair

    Trailer repair

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    Photo of Darcy P.
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    9 years ago

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    Racetrack RV - Enter to win! https://racetrack-rv.app.do/rtrv

    Racetrack RV

    (4 reviews)

    Yesterday I had the most terrifying experience of my life!!…read moreI went to pick up my trailer for storage to bring home for the night for camping this weekend as I have done since I bought it a year ago.. everything went right but something was very wrong.. 10 Minutes down the road on a country road in Airdrie with no shoulder and all of a sudden the trailer slams down on the ground as I'm going 90 and starts bouncing back and forth only attached by one cable as the cable was sheared, the emergency brake line pulled to lock the trailer breaks and the metal was dragging on the ground shooting sparks thru the air!! All while I try to slow down my vehicle and the trailer and stop without rolling either into the ditch as the was NO shoulder to pull over! I decided to try to call Racetrack RV where I bought it a year ago to ask their suggestion as to how I can move it now before I called a tow truck.. I was frantic! The receptionist who answered said no problem I'm going to transfer you to someone who can help.. The guy on the phone said no problem where are you I'm on my way!!Keep in mind I didn't just buy it.. it was in May 2017!! But after sitting terrified on the road , in the pouring rain not able to move I see the Racetrack truck pull up and feel so relieved!! I walk back to greet him and it's the owner!!! He gets down on the ground replaces the line so I am able to unlock and drive then says " ok now let's drive it to my service lot and I'll follow so you know you're safe" The Service business lot was closed for the day so he unlocks, drives me in, takes the trailer off my vehicle and as I'm thanking him over and over I ask when it can be fixed..he says " oh you're still camping this weekend this is our first service to be completed tomorrow " Now that is Customer Service..Talk about going above and beyond!!!! I love supporting companies who truly care about people!!

    (I added the parts & service department as a separate company since they are in different locations…read moreand operate differently) So far so good! I've dealt with several people in parts & service since I bought my trailer at the RV show in February 2016. The latest was Shawn and I gotta say, so far he's been great to deal with. He was very accommodating by coming in on his day off so I could pick up my unit that was in for some warranty work and accident repair. He was helpful and thoroughly explained everything that was done. He has a genuine concern that the customers he looks after are happy with the service they've been given and that they will feel comfortable coming back should they need service in the future. My trailer was cleaned and ready to go when we arrived to pick it up. They also did a few minor services, like inspect the roof and tire pressure. These little things mean a lot to a customer. I've emailed the parts department several times and always got a response in a very timely manner. I will never recommend the Racetrack business team that I had the misfortune of dealing with (Matt & Josh) but I will absolutely recommend their parts and service staff, their sales staff and Ken, the owner as people I will do business with again. As someone that runs a camping group in Calgary, I will be sure to share my experience with the over 500 members in my group :)

    Best Buy Homes - Urine and nails in the toilet of my "new" home!

    Best Buy Homes

    (3 reviews)

    Worst post-buying experience ever. Aside from the overall poor quality of the home, the service…read morefrom best buy is even worse. All we get is excuse after excuse as to why they can't come back and fix any deficiencies. It's been 5 months since delivery and nothing has been fixed. Some repairs are weather sensitive and NEED to be done. Once they are paid they could care less. Do your research and learn from my mistake DO NOT buy from these con artists.

    Biggest crooks in the business..liars liars liars.. they come in their nice suits sweeten…read moreeverything up.. shake hands say that they will do that and fix this..bullshit..bunch of so called Christian mennonites.. just a bunch if liars.. they do not even finish WHAT WAS PAID FOR ALREADY. Water heaters that are junk.. can't even start the dishwasher and washing machine at the same time ...the linoleum is torn..seams opened..shower is leaking ...holes in the roof just covered with tar sheet and shingles...so called 2 cents window coverings...junk that we wouldnt even pick up at the dump..cracks in the jacuzzi... noting seam sealed..water can run behind the installed tiles around the tub..we are so SORRY beyond belief that we actually purchased 11 homes..we are a hutterite colony that just moved so we bought 11 homes and let me tell you ALL...nobody will be buying a Best Buy Home EVER AGAIN..Once we will be done. We've been on the phone constantly..just being pushed onto the back burner..all they want is money money money and than to hell with you once they got it..we paid for extra shelves in the shower..still not installed..we paid for extra coverings for the cabinets..still not installed..we paid for soft closings on the drawers ..still not installed..first things first they came with the wrong cabinets..and the list goes on and on..bad bad service and worst of it is ..the head boss was here and yes yes yes..we will we will fix it all..so much horse shit.. Just lies LIES LIES..and we are not the only people we ho purchased.. we've been asking around and those who have bought from Best Buy Homes have said NEVER AGAIN .. the place just up the road got someone else in to fix their homes.. that's how fed up they were of being pushed around..but think again..our lawyer is handling this and even if we have to spend millions.. BEST BUY is going down.

    Western RV Country

    Western RV Country

    (3 reviews)

    Huge shout out to RJ for getting the service we needed. You took it that extra step to get the…read moremanufacturer to supply the steps. Extra step ... steps. Lol Thanks again RJ

    Found the RV we wanted, price reflected that it was ROUGH for a RV with 2 seasons on it. Tires were…read moreflat, marker stains, lots of dings, etc. But, nothing worse than my kids will do to it, so it certainly wasn't a deal breaker. Did the deal, negotiated out the made-up-cash-grab fees, and felt pretty good about it. Pick up day a week later, it was very obvious that since we negotiated out the "inspection" fee, no one did any follow up clean on the camper (a $1,200 "service", carried out by people who already work there, thereby costing exactly zero more dollars to the dealer?!). When I asked where the spare tire was, the guy asked me, legitimately, "Did you pay for one?". No, and I didn't pay for a hitch, specifically, but since campers come with one, there it is! Get the unit out, it is great, everything works perfectly and we are happy with the purchase. But the tires still go flat every 2 weeks. Turns out, if you top up a tire with a hole in it, it will just go flat again! Who knew? Got them fixed and we are off to the races. The $ guy was awesome, far and away the best part of the whole transaction. You can't really blame the other guys though, they are just salesmen. Overall, would buy here again, but would stipulate that just because I don't want to pay your completely-made-up-doesn't-cost-you-an-extra-cent "inspection" fee or your not-legally-required-cash-grab-already-have-admin-staff-to-do-paperwork "document" fee, that work still needs to get done. And I would reiterate that travel trailers come with spare tires. Every one, every time.

    Lone Pine R V - rvrepair - Updated June 2026

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