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    Lone Star Granite & Floors

    3.8 (6 reviews)
    Open 8:00 am - 5:00 pm

    Services - Lone Star Granite & Floors

    Countertop installation

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    Big Tex Stone

    Big Tex Stone

    4.3
    (20 reviews)

    Would give 0 stars if possible. They seem to have great selection but BUYER BEWARE when you get a…read morequote. It will change continuously and make no sense. Staff clearly does not receive customer service training or direction on how to communicate clearly and set expectations for pricing, delivery, extra costs ($25 for the bags the rocks come in). I had a large landscaping order 3 tons+ of rocks but guess that is of no value to this company. Perhaps they're only interested in commercial business? Either way, the owner and managers should consider customer experience and how easily it would be to fix frustration and bad reviews by following their own quote " am owner of Big Tex Stone(Mike Hillman). I started this company to meet the needs of homeowners and landscape professionals. This is not just a job for my team and I but a passion. We truly love to make house beautiful." If this is passion I recommend focusing it on customer service. Post a pricing menu clearly with details like cost of product, packaging like the bag, delivery (by mileage), and provide written quotes. Staff appropriately and train your team how to handle the front desk and phones. The person I worked with watched me write down all his quotes and never offered to write it up himself. Then when I called to place the order a surly young woman answered who proceeded to give four different prices for the same amount moving from my original quote of $650 to $768, no wait $781, no wait $801.. it was ridiculous. When I asked to speak with the guy who first helped me he said he watched me write down the numbers but they were wrong. Wow - way to lie to and dismiss the customer while dodging responsibility completely. Big Tex -Your literally selling dirt and rocks and frankly, at comparable costs to other businesses. This isn't rocket science - simple math was beyond them and instead of solving the issue escalated it by being rude, dismissive, and careless. I was happy to give my business to Whiz Q Stone and would avoid this place at all costs.

    I've been a long-term customer of Big Tex Stone. Overall, I have enjoyed the service and the…read moreproducts they offer. However, recently I have been assisted by a customer service agent by the name of 'Sandra'. I am not sure if she is just new or if she doesn't want to work there. Sandra usually is not friendly or helpful and when asking questions, she often doesn't know the answer and is aggravated about having to find out. On the other hand, Jonathan does fantastic customer service. Always friendly and knowledgeable, and if he isn't sure about the answer, he will find out immediately. Be sure to ask for Jonathan and avoid Sandra. Regards, Tom.

    Blue Lake Roofing & Remodeling

    Blue Lake Roofing & Remodeling

    3.4
    (5 reviews)

    Absolute crooks! My husband went to get a quote for the products we needed. When he went back to…read morepurchase them they tried to change the price. They resolved that issue, but the delivery came all bundled up at 7 am I couldn't count them all because of the way they were packaged so I did not give the driver the pink copy confirming all products were there. When our contractor gets started we noticed we were shorted 40 pieces. They of course won't rectify their mistake and kept $270 worth of material that we never received. I did however take a picture on delivery where you can clearly count there isn't 190 pieces of the materials I paid for. Save yourself money and frustration and chose any other company.

    Their AD on Marketplace said they had OSB board that was 4x8 and 1/2 in. I reached out and they…read moreresponded in messenger their hours and said the sheets were indeed 1/2 in sheets not 7/16! I called on 10/17 and inquired as to stock and if the sheets were indeed 1/2 not 7/16 and Brianna said YES they are 1/2 in. I came in to purchase the next morning 10/18 and was told by the young man at the counter he didnt know if they had 1/2.. few mins later another young man comes back and assures me these were indeed 1/2 in.. He knew he was lying cause he lowered price by .50 per sheet. I paid, they loaded and when I got home I see the sheets in small print do say 7/16... When I called back all I got was sorry - no offer to refund and make right. What a horrible sorry way to do business. I drove an hour to get here. They were nice and friendly enough while they lied to me though... I would call that completely unprofessional. Also, I did send message back on fb after I called and what a shocker, they chose to ignore (didnt ignore when I was shopping for stuff!) If they do this on sales I cant imagine doing business with them for roofing and gutters... Avoid...

    Lone Star Granite & Floors - buildingsupplies - Updated August 2026

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