the staff are fantastic here, Geoff helped us with a firmware update on a pedal purchased from we had trouble doing at home. prices and selection are great and excellent staff. read more

When it gets busy there, expect to waste 30-45 mins just waiting for someone to help you. While I was there, the lone sales guy was nice enough to help a lady fill out an instrument rental form... but at the cost of making a room full of people wait. The lineup to simply pay for an item took 30 mins. Some advice to speed things up: No one wanders into a music store and spontaneously decides to rent an instrument. Most ppl will do research beforehand. Offer an incentive for ppl to fill out forms online or come WITH the paperwork already completed. If staff needs to walk costumers thru the process, have ppl book a time or charge an administration fee. When you've got customers with a product in hand, waiting to pay & leave, there is zero excuses to why they need to spend the next half hour listening to people fumble at filling out a simple form. read more

They charge you shipping coast if you buy from another province when you return it. I bought the guitar from Alberta and shipped to b.c and I found fingerboard not completely finish and noise from volume control. When I was return to local store they said it's not defect they can fix it but I wanted return it coz don't want to fix the new guitar and they charge shipping fee. Horrible policy. read more

Came here to rent an instrument for my kid, along with the rest of Richmond! It was very busy on a September Saturday and the staff were running around. The process takes a long time to find the equipment, accessories, ring it up, sign the rental agreement (we even had our name in the system already). The staff was nice, but my issue is that the guy helping us (I forget his name, heavier set, brunette), was sniffly, coughing, and touching his face the entire time helped us. If you have allergies, then take medication or wear a mask or just don't go to work. We are still in a pandemic. I could have said something, but wanted to get out of there as quickly as possible. We signed stuff, he didn't explain the contract or anything. Probably touched his nose about 10 times, almost taunting us, and then touched my credit card, debit machine, and of course the instrument. We sanitized everything when we got home. But alas, me and my kids all got sick a few days later. No COVID, but extremely inconvenient, as it took a week to get over the cold. I mean, sure, we could have caught it from somewhere else, but what are the chances that the 3 of us got sick and my husband didn't, as he didn't go to the store? read more

I've rented from Long & McQuade numerous times and I've never been disappointed. Their equipment is top notch, professional and reasonably priced to rent. Every time I've wanted to rent equipment from them, whether that be microphones, speakers, AV equipment, etc. I've given them a call or walked in and someone has easily been able to help me out. Most recently, I chatted with Mitch over the phone and he was able to help me out with renting AV equipment for one of my upcoming parties. I'm not much of a tech guru, so it's really helpful when the staff is knowledgeable and able to advise on what the best products and equipment to use. Also, living in a home full of musicians, my family's go-to shop when buying new musical equipment has always been Long & McQuade. 5/5 would recommend. read more

They sure manage to squeeze a lot of equipment into this space! Acoustic and electronic guitars and pianos, harmonicas, ukeleles, you-name-it. Instruments may also be rented for various lengths of time. The staff are knowledge about the products. Seems mostly focused on guitars, amps, and speakers. As for sheet music, which is what I'm always looking for, there is a very limited selection at the back of the store of popular and classical titles, as well as pedagogical material, such as RCM books, textbooks, etc. But nowhere near as extensive as the downtown or Terminal locations, or Tom Lee Music up the road, for that matter. If you're looking for sheet music, it'd be best to call ahead. read more

Love L&M. Always great service. BUT...buyer beware when it comes to financing. As a very long-time customer, I recently purchased a drum and financed it. Needed to return it 4 days later because a different drum was needed for the gig In question, and I was charged nearly $40 restocking fee because of a 3-day rule I was never told about. The interest for financing would've been $12; instead I was charged a restocking fee more than 3x that. (I asked why I wasn't shown this clause, to which the salesperson responded, "Have you financed with us before?" I said, "Yes, three years ago." He said, "Well, then they would've shown you that clause then." Hang on. Is this L&M's official policy/procedure? I'm supposed to remember contract fine print I might have been shown three years ago (assuming of course that I was)? Apart from contract law requiring review of any new legal agreement, isn't it just obviously the courteous/right thing to review again with customers? I'm assuming that if I was a new customer, I would've had the contract reviewed with me, as I logically also should have in this situation. In other words, if you're an established, long-time customer, you're going to be penalized for not recalling contract details someone may or may not have shared with you sometime in the past. What?) I'm sure this is "normal procedure" but it does leave a really bad taste in the mouth when you've been doing business together for years, you weren't informed, and now there's "nothing they can do about it". For the record, I was exchanging one drum for another, and bought one more. Was about to buy a third, and then this happened. So, no. read more

The older Asian guy here is really helpful and quite articulate. He knows exactly what you're looking for and is quite knowledgeable of essentially all the instruments in the store. 10/10 better than Tom Lee. Just don't ask help from the younger looking Asian dude with the long hair. He was being quite impolite the last time I went here with my friend. We were minding our own business testing out some DJ equipment which weren't even that loud yet the moment he heard us he plugged in a guitar and cranked it up right beside us and started playing Metallica. It was pretty funny actually but still quite rude. Anyways tldr don't ask that long hair youngish Asian dude for anything read more

Great experience here... Bought a AKG K240 Studio headphones which was out of stock in store and had to be shipped from the East Canada to Richmond BC. I however found the same headphones on a Canadian online store for a lower price. Emailed Long & McQuade and the Store Manager replies to my email!!! No problem they will refund the difference once I pickup the item when it comes in at the store. Very cool! Would buy from Long & McQuade anytime! read more

Great store, good selection and very helpful staff. Need a room for demoing the product but otherwise no complaints.

Awesome manager and staff. They always try to help me out with the best deals and information whenever I go in. Highly recommended.

If you have a young child looking to learn guitar DON'T go to this location . I was never so put off by the lady at the desk and she did NOTHING except give us a pamphlet and the 2 questions we asked before walking out were answered with food in her mouth and with no tact at all. Worst customer service I've seen in a loooong tim. Sad when employees don't care about there jobs or the customers that come in . Will never spend another dime in that store . Great attitude if you don't want people spending money in your store i hope that the rest of the representatives of that establishment are much friendlier and have more compassion than the person they stuck at the learning center front desk . read more

If you plan on renting some equipment from this place there are a few things you need to know, that no one at the store will explain to you. If you rent anything for a month and bring it back after 8 days to exchange it for something else. You will be dinged with the 2 week rental charge on your returned item This will eat up 90 percent of what you paid for the month. What little is left over will be refunded. The new piece you rent will be put on your same monthly rental agreement, so you will pay the full months charge but will only have use of it for 22 days. I was told, at the time, it would be a simple exchange. Nothing could be further from the truth.They stick it to you on the return then stick it to you on the new rental. No where on the bill you receive will this be shown. What a completely unethical way to treat a costumer. Will be taking my business somewhere else. read more