My mother, best friend and I had a horribly poor experience going to tour this venue. My tour…read morelasted a total of 15 minutes, with little to no extra information provided. They stated that we have probably seen it on their social media & they'd resend me the pamphlet we had already been given. We felt as a huge inconvenience to them secondary to minimal worded responses to our questions and being on their phone half of the 15 minutes. The chapel is beautiful, however, there are so many beautiful venues. Social media is not everything it appears to be here. After talking to others about my experience, others have also not had the best things to say about their experiences here. We have also yet to receive a response to our voicemails or email since Monday. Extremely disheartening.

I would strongly recommend couples steer clear of this venue…read more There are several points I will advise future patrons on regarding this business. I may be a bit biased due to the fact I'm not at all happy with their behavior towards us and their fraudulent self-identification of Christian values. Make sure to read the contract, it's easy to misinterpret important pieces. There is a clause in the cancellation policy that states you must give a minimum of 6 months' notice, a handwritten letter from the couple giving up the date. You will not receive a return of payments upon cancellation until someone else schedules the same event package on the same date. That's if it happens "If ever," otherwise, there is no return of the couple's funds. Southern Grace's responsibility is to try with their "best efforts" to schedule the date. Also, they must inform you if anyone does. More to come on those best efforts later. Personal Anecdote: My husband and I scheduled with Southern Grace in August 2023 for a wedding on December 8th 2024. We found a home we love in October of 2023. We tried for a long time to make the financial situation work, but my husband's mental health wasn't doing well. So, we had to make a hard choice between the wedding we (I) wanted, and the home we were fortunate to find. The important and proper choice was the home, so we decided that. We reached out to Southern grace as soon as we decided this, which was in December of 2023. I emailed Kaitlin and gave her the same explanation. I also expressed our disappointment with having to cancel, but it wasn't something we wanted to do. We'd paid them about $6700, including the $500 save-the-date deposit. I was then reminded to send the handwritten letter, which I did in December of 2023, well over 6 months' notice. We only had 5 months of contact with them till we decided we couldn't pay anymore. All that we received at this time from them were package details, our only tour, and emails sent to us saying that they received each of our checks. So that has my husband and I pretty upset. We can't even afford to have a party to celebrate our marriage. They've got all our wedding funds. It's disappointing how many people are in this particular business and has no emotional attachment to the business itself or the patrons, just the money. Weddings are supposed to be a very personal business, not commercialized for greed. The Family that owns this business seem detached from the business itself. Kaitlin, the individual we are required to contact, only through email, is rude. Every response she has ever given to my husband, myself, and the CPA agent comes only as quotes from the contract and the same robotic answers. Answers saying they will "continue to keep us updated regarding our date", which they have never actively done. Every time I receive an email from Kaitlin it is a response, never initiated by her. Kaitlin's response typically takes 3-7 days to receive, except for the one time I openly requested a response within the day. No information has been volunteered to us besides the same quote from a contract we and Southern Grace have. They've passed off our communications to their lawyer now since they felt threatened by my statements regarding writing a detailed review so that I may spare some future couples from this situation. Their Lawyer also takes several days to reply. We have requested in-person meetings or even phone calls to better discuss this matter long before we've got here. We have been dealing with this situation since December of 2023 and are frustrated with how long this process is taking while we're missing 6 thousand dollars of our income. It has been obvious that we're being strung along till we go away and are unabashedly ignored. They talk a lot about having Christian values. They've been interviewed by several Hillsborough & Polk county papers and have expressed their love for making couples happy above all else. On our tour, Kaitlin even told us a story about how much they care about weddings at a deeper level than just business after we agreed to go ahead with the paperwork. Since that first day, their repeated apathetic responses show no intention of finding resolve with us. We brought our case to the consumer protection agency. We shared the same information I have here with the agent. He then reached out to Kaitlin and received the same contract-quoted response we did. He informed us that due to the nature of their response, we would be either forced to forget about it or go through the legal system. It is a shame, perhaps even predatory, that a business would instigate a legal matter, confident that most don't have the means or will to see it through. This is a business that is purely a business and should not claim to have aligned itself with theological morals that they don't practice the chapel is just a non-air-conditioned replicate of another chapel in Tennessee (That's what they tell you), nothing more. Their end of th