Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

I've been to a lot of neighbourhoods, and a Rock Creek is the crown jewel of the north cypress…read morearea. The lots are spacious, the homes are gorgeous & the people are great!

Been using RentLife for years as a PM and they have been stellar. Great communication,…read moreresponsiveness, and ethical. I would recommend them to anyone.

ZERO STARS IF I COULD!…read more Mark Kallus is absolutely horrible. I was trapped outside of my house because of a dropped pin in the door lock and couldn't log into my portal because my login info was all on my laptop inside. So I sent an email to get in contact with someone who manages the property and he made sure to let me know I needed to submit a request asap if I needed any help and if there was no issue that I would be paying the bill instead of trying to give me any other advice on what to do or who to even call at that moment. This man is rude & doesn't care at all about the tenants.

Excellent turn around for our fence approval. Very friendly interaction, pleasure working with them.read more

Dishonest group of individuals who rarely return phone calls and will lie about their…read moreconversations with you. They are abusive in the way that they handle their business please keep a record of your interactions because Jessica and Edwin are liars. Update.... Thankfully I was able to get my issue resolved "as a one time courtesy". After 20 years of owning this home in this community I was throughly insulted concerning the way I was treated over $170. I wonder how many other community members have gone unheard because they couldn't advocate for themselves......nevertheless, thanks for the resolution, I appreciate your time and attention.

Extremely satisfied! Just had D & D pressure wash our home this morning, and we discussed other…read morework he'll be doing for us. David's rates are great. Very reasonable. Honestly, I don't know how some of these other companies figure what they're going to charge. I highly recommend David. Nice guy, too!

We just had our driveway & sidewalks pressure washed by David at D & D Pressure Washing. We are…read morevery satisfied with the results. My husband arrived home after dark and he could see the difference even in the dark! David was very responsive to calls & texts. He was very straightforward with his recommendations & very professional in getting the job done. The price was also very fair. We'll definitely be using his services again in the future & wanted to share this review here in case anyone is looking for this service.

Kathy and Rich are very professional and helpful. They answered all my questions and I couldn't ask…read morefor any one going more above and beyond then they did. They always help as much as possible and I highly recommend them.

I think Richard and Kathy of Texas Star Realty are great. They are professional and ethical. The…read morereview at the bottom was targeted at me as I am an owner of many units and they represent me. If anyone has any questions, I would be delighted to answer. I have been very happy working with them and they really care to do good work to represent my family and the tenants. They absolutely do background checks and I even approve all tenants. In one case, one tenant was accused of being a drug dealer. That is false. The tenant has a son that was not on the lease and the son was suspected of that and after going through proper procedure they were evicted. They have teams to help with repair work and maintenance service at competitive prices. We are not slumlords. I am very offended by anyone that would call me that. I spend a lot of money monthly to do repairs on my units but unfortunately the HOA dues in this particular complex are crazy high and keep going up and there were months that I was taking a loss. Kathy and Rich did the best they could to help everyone involved even though it was an impossible situation. Fortunately, the HOA board realized the dues were too high and reduced them back to the previous rate. I highly recommend Kathy and Richard from A through Z for all your real estate needs. They handle even the most difficult properties in the most professional way possible. I feel very fortunate to have them as a part of my team.

Merit Roofing replaced my roof in in March. I am very satisfied with the materials and…read moreworkmanship. And I believe the cost was fair and reasonable. There were no commercial surprises or extras. My goal was to have the most storm resistant roof I could reasonably buy and get approved by the HOA. I think I have that now. The new roof has also enabled me get a new lower cost home insurance policy. I did not change my roof as part of an insurance claim but my insurance savings will pay me back for the roof in 6 years. I can't say that I enjoyed having my roof replaced, but Merit ripped the Band-Aid off quickly and did the whole thing in one day. I don't think that is usual, but it worked for me.

Excellent repair work with my roof. Ray Dulock is very professional and efficient. I highly…read morerecommend using this company for any roofing needs.

Affinity answered the phone right away and took my payment with no hassle. Friendly and…read moreprofessional

Rose has been the best accountant for our HOA. Managed our accounts and develop the best budget for…read morethe year. In addition to her accounting background, she is an exceptional property manager.

Great folks at NBL. Always responsive and keeping you in the loop on things to monitor. Fair…read morepricing. Been my go to.

A/c wasn't cooling. Sent in request via Yelp. Response was immediate - received a phone call from…read moreJanet as soon as I submitted the request. Was able to schedule an appointment for 2 hrs later. Larry the technician came right on time for the appointment. He was very professional and explained everything clearly. Answered all my questions. Simple replacement of capacitor, which he had on hand. He checked freon levels as well. Recommended maintenance services for future consideration. Pricing was comparable to a previous capacitor replacement from 5 years prior. No diagnostic fee and no pressure. Would recommend for quick response and professional service.