The physicians, if you can get in to see one, are terrific. However, the University Hospital system…read morehas turned out to be bureaucracy at its worst. First, their front desk staff are rude and overzealous. If you are ill, you can be expected to wait 2 months for the next available appointment or go to an urgent care, when your physician might have squeezed you in. The scheduling only seems to allow for well-patient visits. This may be because UH requires that each visit last only for 15 minutes, putting pressure on physicians to be caring, accurate, and able to diagnose and treat every single thing in 15 minutes. This is not the fault of the practitioners, but rather the system. And is reflected in UH's low abysmal ratings. But really, the front desk staff is reliably awful at this location.

They are always quick to respond and very sweet! I have a lot of health conditions and they help me…read morewonderfully!

The staff is exceptional and very helpful. Everyone is welcoming and kind, Dr.s will explain…read moreeverything clearly and concisely. Quality healthy care service, would recommend to anyone.

I've been coming here for over a year. My primary physician is here. The front desk employees are…read morealways friendly. I usually don't have a problem getting appointments. The rooms are always clean and the doctors see you pretty much right away after you're put into a room.

Poor communication about prescriptions. Tried calling and waiting multiple days and ​multiple times…read morebut didn't get a call back until it was the end of the week and I was being scolded for calling.

Not a new building so rooms are small but they do a good job of socially distancing the waiting…read morerooms. Very easy to get lost and the several connected buildings are not well signed so you may have to walk a ways to get to the suite you want. Ask for help early!

READ What you should know from my experience with Cleveland Nutrition. I cannot comment on their…read morequality of care because I have not signed up with them. My disappointment is with how they deceptively presented their services. On the initial phone call they would need an $80 deposit to book a consultation which would be applied towards services. I asked if they are like functional medicine and they explained the similarities (treat root causes) and the differences. So I thought I was going to meet with them to find out more about their services related to my health concerns and book appointments for testing and doctor visits. No so. I filled our their questionnaire online which was in-depth. At my consultation we spent an hour discussion my questionnaire and health history but NOT how their program could benefit me. I was feeling good about engaging their services and as with most clinics was looking forward to the testing and doctor follow up visits. However, at the end of my "consultation" they presented a "Health Transformation Program" that is a coaching program costing from $1730 to $2830 plus an additional $1300 for a nutrition plan customized for you by Dr. Gutman, plus additional medical appointments. NONE of this was mentioned on their website, or on my initial phone call, and only at the end of my "consultation". Also, the results of my "Body Composition Report" were never discussed at my consultation where I was measured. The clear focus of the entire "consultation" was a setup for their coaching programs. I called back at a later date and asked to have just the 2 tests and schedule follow up visits with Dr. Gutman and bypass the coaching because I have been practicing holistic health and nutrition for over 30 years and have gained a lot of knowledge. I felt the coaching would not benefit me much . Sophie told me I could not do that separate from the coaching packages and mistakenly thought I was asking for free services! I mentioned that I felt like I was deceived in that none of this was mentioned up front on the initial phone call OR on the website AND that my $80 had nothing to do with a medical consultation / evaluation. The website contains a generic mention of "our program" and nothing more. The intent of the original phone call was to secure the $80 and thereby lock me in to a "consultation" / pitch for their coaching. Sophie was very defensive rather than listening and apologizing for the misrepresentation and never discussing my body composition report on the "consultation". She only said she would go back and listen to the recordings of our conversations. Neither did she mention I was being recorded. No wonder they record all conversatoins - they say just enough to cover themselves but withhold critical information until the end! Beware.

severe asthma and upper respiratory immune deficiency my…read moredoctor, Dr, Devi Jhaveri, is actually located at the east side office and I would drive there for any reason if I had to just to have the care that I have received for at least 20 years from these doctors. I have never gone to a practice that is this experienced, up-to-date, and as Capri g as the ones at AIA. I was happy when they opened a Westside location because I get a monthly shot and it makes it very convenient to just have to travel a short distance to get a shot that I am in and out of the office in less than 10 minutes. There was also a doctor there, Dr. Phil, who is new to the practice and I've met with once and I would take her as a stand-in for Dr. Javari as well. She was up-to-date on my case and had read my file and understood exactly what I needed. Then add to that an experienced, kind understanding on top of everything office staff. at both. I walk into either office. They know me they've checked me in and if there is time they've already checked on the dates and tell me what's open so I can make my next appointment that way I don't have to stop on my way out. They are always thinking of the patient time and doing all they can to keep things moving smoothly. That's what you need from the doctors office trusting caring staff member and doctors who really take the time for you. I give the practice of allergy and immunology associates the highest grade you can possibly get - they would get A+

Do not go to this doctor! I was prescribed a medication that ended up being $250 with insurance. I…read morecalled and asked for a new medication that was cheaper, but after being prescribed it I realized it had an ingredient I was allergic to. I called again and asked for Dr. Panuto to prescribe me a new medication. I was told I need to call my insurance and ask medication was covered under my insurance and also did not contain the ingredient I was allergic to. Now, have you ever heard of a doctor telling you to research your own medications? I spent hours on the phone with my insurance asking about medications without the ingredient and could not even be told the cost of most of them without prior authorization. This would have been made easier for me if the doctor could have just given me this information. I have now switched to a different allergist and called Dr. Panuto's office to have my test results sent. I told the woman on the phone to please call me when they faxed the records. I called the new doctors office 2 weeks later and asked to make sure they had the results and to my surprise, they had never received the fax. I called Dr. Panuto's office again and asked why they had not been sent and the woman told me I needed to have a records release form before they could send the forms. I'm confused why it was confirmed that the records were faxed but I was never told that I needed a release form? Do not go to this doctor!

Dr. Lipold is a Family Practice physician who is mostly if not totally located at Cleveland…read moreClinic's Beachwood Family Health Center. She is a very smart doctor - and trust me, not all doctors are smart doctors who really know what they are doing. As a pharmacist, I can tell instantly when people make shit up about medications or just look it up right before they walk back into the room. Dr. Lipold might know more than I do about drugs. She probably paid better attention in school than I did! She's the real deal, genuinely cares about her patients, and I trust her completely. I'd recommend her to anyone in need of a general doctor.

absolutely it's not worth it. Do not wish your time. Specially, when you are immigrant and looking…read morefor your medical just to schedule your appointment it takes three months three months. Can you believe it three months just to schedule you an appointment it's such a waste of time don't get your medical from here. I'm telling you you'll regret it.

Ive been seeing dr.s from this practice to long to not tell people. I heard from a friend that…read moreMandy the MD at this ridge location was good. I went to see her and told her how ive been sick for many years. She talked to me mostly said things I wanted to hear. Offered to be my medicine dr I sted of who I was seeing at another family practice location and told me she would start prescribing me all the meds I currently took that day so she could become my MD from now on. Not much happened about the reason of the visit. So a few days pass I see my original doctor at the other location and which she read the notes to me, which said nothing but refer back with Anne. Thats it that's all she said she did not start any paper work to switch me over and she did not refill any of my prescriptions or attempt to try too start that process. My Dr said she didnt do anything you said she was going too. Just said to see my original MD. In complete shock. Ive realzied most of the Dr here get paid no matter what happens to us. They go home to there family happy healthy with all the money we give. And not care of my scary health symptoms, i'm desperate for answers.I have a son of my own trying to do the hold a job and pay bills is my every moment struggle. I came to her for some kind of help anything. She gave me nothing... they don't care about you period they want the government money that we can provide for them. So that they can have a good life.They can give two craps how you feel or if your dying. Ive had to do research intensive research on my own throughout the years, to narrow down my symptoms to what it could be. Then, on my own search for the doctors who diagnose people like me with the symptoms, I have. I'm doing all the work, meanwhile, being sick and trying to hold a job. These people are after your money.They could care less about you.And how you feel, or what's wrong with you?I have experienced this time and time again.