Although my interaction was on behalf of a mutual customer I was impressed with the kind and responsive attention to my request. conversation was friendly and allowed the dialog to flow as if I call their office every day. I really appreciate the quick follow up email that provided the information I was seeking. Very happy to have Lori on the other end of the line to field my questions with answers and actions. Thank you. read more

Lori is more than an insurance agent, she volunteers in the community and participates in events. She has been an agent in Holts Summit since 2000. We really appreciate the level of knowledge and experience this office provides. They even have an office dog, Piper! read more

Lori Branch - State Farm Insurance Agent - Spoiled office dog - Home & Rental Insurance Near Me - Holts Summit, Missouri

very poor customer service!! I do not recommend using State Farm in Holts Summit, mo. The owner agent was very rude when i was in their office checking on a cancellation reimbursement and making sure my policies were correct and up to date! I shopped elsewhere after being treat dirty and less than professional. i did call their office prior to physically having to go to their office to get a couple of questions answered. they wasn't friendly on the phone and made it clear i was interupting their luncheon by calling. I did receive a phone call back, but they didn't answer the two questions i had asked when i initially called, so i went to their office and was met with more rudeness. I was rudely told by Lori to sit down because i had not made an appointment That everyone is busy right now. She rolled her eyes at me then turned around and went back to her little office. There was no "Welcome to State Farm how can we help ya" They had a receptionist 3 agents and zero clients in their office. one would have thought she could have said, we are real busy but we will get to you soon. Nope ! She was very nasty and rude !!! I didn't need an appointment when I purchased 5 policies from them. Not a very Neighborly State Farm. read more

Lori Branch and her team have provided by insurance since my son was a little boy and he's in his 20's now! What I love about working with Lori is the deep commitment to providing value and responsive service. I recently moved back to Missouri and Lori quickly got my policies transferred and even better got me the best possible coverage at the lowest price. I am very grateful to Lori and her team for many years of great coverage and service ! read more

This is the worse agency you could ever go to I was assign 28 years ago by state Sara to this agent even though they are 15 miles from my home. I have agents within two miles from my home. My guess is that she needed clients. They open late and close earlier than the advertise. Very unprofessional. The employees there never know how to solve issues. I recently became disabled and had to file bankruptcy. State Farm raised my auto and homeowners rates tremendously. It was because of my credit rating which has nothing to do with my insurance in my opinion. State Farm told me this. But, when I asked Lori over the phone she lied to me and said it wasn't. When I told her how bad her agency and State Farm was she told me that I needed to take my business elsewhere. read more