Dr.Thornton is absolutely the best physician (I can honestly say) that I've ever had. Unlike most…read moredoctors, she came into the exam room with a huge smile and infectious positive sunny attitude. After discussing the primary reason for my visit (suspicious skin abscess), she took a moment to ask me if everything ELSE in my health was okay. It took me be surprise, to be honest!! Normally, physicians I've seen in the past have only addressed the primary reason for my visit. Never really caring about "the rest." Dr.Thornton is my new primary doctor. She is absolutely the best of the best. Highly recommended. Office is super conveniently located, great parking, and very convenient to make a quick appointment with Dr.Thornton via ZocDoc.com or calling the office. AND... they take most insurances. Nice! I LOVE this place!

I can't say enough good things about this practice. I've been seeing Dr. Briones for over 4 years…read moreand she is the most thorough, caring and compassionate doctor. She goes above and beyond her job and has helped me in countless ways. When she was out on medical leave, I saw Dr. Patel who was also very kind and understanding. The staff working at the front desk are always very helpful and I never have to wait in this office which is amazing. I was just there yesterday and I didn't even have a chance to sit down on a chair in the waiting room as my name was called right away. Your time is valued which I greatly appreciate. They used to have an office in Coatesville which was much closer for me but it's worth the further drive to West Chester for the great care I receive. Like many doctor offices, book your appointment far in advance because their schedules get very full. I can't say enough good things about this practice and I would highly recommend Dr. Briones!

Dr. Hewitt is extremely thorough and professional. I have been seen twice now and I feel I'm in…read moregood hands.

Let me first say this practice offers same day appointments 6 days a week at this current location…read more- a 7th at the downingtown location This location no longer goes to the hospital since COVID due to local hospital restrictions, however all providers have continued communications during all hospitalizations with hospital staff and creates a hospital follow up with in 7 days of discharge 96% of the time ... this decrease medication errors and lowers hospital readmission rates This location is nationally ranked in keeping medical cost low and giving high quality care ... nationally! Regionally they have recently received highest accolade from both medicare and Independence locally This location has contacted every poor review on this yelp to have an open discussion about their experiences and how we can make it better ... not because we have to but because we have cared for this community for over 35 years - the right way ... we see over 4000 patients per month in this location - the 12 bad reviews are important to us I know for a fact all patients have direct access to physicians either through the phone service or through a doctor's phone number 24/7-365 ... they offer tele visits if you can't get in ... and walk in hours daily .... They are accepting new patients ... with timely access ... we see newborns all the way through house calls of patient no longer able to come to the office Ohh I also saw a complaint about minimal time spent with a Covid patient during walkin hours ... we pride ourselves on timely diagnosis and keeping the office safe and clean for patient coming in after someone that was sick ... especially after dx Covid ... You can prob tell by now I know this office pretty intricately .... I care about the office, the people that run it ... and most importantly the people in the community it cares for ... if your looking for a real caregiver - look no further than this or another Pentahealth practice!

I booked a 9:30 appointment. I got a text from them saying to get there at 9 and I was like that's…read morea weird stretch but I guess that's how they get you actually there on time? I had taken off work to get there at 9:15 as it's 45 minutes away so I arrive at 9:15 and they are EXTREMELY condescending and say they can't see me that day. I start to get upset because of the situation (and I'm neurodivergent and communication is hard when people talk to you like you're a piece of mud) and I guess they don't want the scene in their waiting room because they say "OKAY SHE WILL SEE YOU" and usher me back to the exam room where I undress and am verbally berated by Andrea Leffett CRNP. She says she is "still happy to see me" even though everything about her manner says that the exact opposite is the case. I'm there for a pap and tell her I don't need her all up in my uterus/cervix, so I throw on my clothes and leave. I'm sure I'm coded as a bad patient now and definitely won't be going back even if I weren't... I'd rather get cervical cancer tbh. Waiting to see if I get billed for the non-appointment appointment. I'll throw it back to them and let it go to collections and ruin my credit, really don't care at this point. Happy to go back to not having a family dr than deal with this.

Best Family Doctor. I have been Dr. Tressel's patient since 1991, all my family members are her…read morepatients.

Dr. Tressel is an outstanding doctor. Myself and my entire family go to her. She is excellent with…read morepatients, great bedside manor, and is clearly a talented physician. She's also through Penn Medicine which is convenient, as they have email communications which is awesome. Dr tressel is super responsive. Best family practice doc I've ever had - highly recommend!

They clearly have too many patients. Have been a patient there for over a year and never met a…read moredoctor. Was unable to get a doctor to see me for a sick visit on 2 occasions. Each occasion resulted in several phone calls and nearly an hour of combined hold time. When I tried to schedule an appointment it was over a month away. For a physical, they scheduled it for 7 months away. Now I have to scramble to find a doctor that accepts my plan that is actually able to see me.

Dr. Manos is a fantastic doctor. The best I've ever had in my 69 years. His doctor-patient…read morerelationships are second-to-none. He is a very capable medical professional and his staff are always very professional and friendly. I highly recommend this family practice to anyone seeking a staff and doctor who is very caring.

I went there with my senior-citizen dad so he could get a scan after a minor fall. Everyone there -…read morefrom the ladies at the front desk, to the nurses, were pleasant, patient and professional. The facilities are spotless, and look brand new. The wait time was very short (with online check-in), and my dad couldn't say enough good things about the place after we left. I honestly didn't know what to expect before we got there, but I was very pleasantly surprised!

I scheduled a physical today and had a great experience. The front desk staff were extremely…read morefriendly and helpful, and the whole process was quick and efficient. I've visited this location before when the service wasn't as pleasant, so it was great to see such an improvement with the staff this time.

Denise in the billing department is one of the sweetest ladies there. She has been helping me…read moreresolve a billing issue since March with my insurance company. Dr. Tressel has also been my PCP for years and I truly value her as my doctor.

had a surgery for an ovarian cyst about two months ago now. the surgery went fine, then the first…read moretwo week apt after was fine. all the sudden i couldnt get in contact with her, and my period was extremeley painful to the point i went to the hospital (same one i had the surgery at) both months due to being sick and pain. still couldnt get in contact with her, then my period was over 10 days late so i was trying to get in contact with her the entire time till finally she calls and tells me to take a pregnancy test and call her back, and eventually went back to the er and took a test both at home and in the hospital and it was negative. but again i couldnt get in contact with her. another couple weeks pass, and im still calling almost every day leaving voicemails. the automated machine just keeps ringing and ringing like no one ever answers the phone. at this point i have gotten my period and it has been gone for at least a week now. finally today i get a call from whoever works there, and then get put on hold for 5 minutes immediately, then the woman who answers next has no idea the situation and just keeps asking for a reason to schedule, and i told her period pain after surgery and i need to see the doctor who did it because its been two months and still i cant get in contact, so she ends up getting argumentative and saying "im the one asking the questions here" "listen here i could be your mother" as if i was being unreasonable, and her tone was so demeaning and belittling. she wouldnt schedule me an appt and just kept asking me the same questions over and over and over and when i answered she would argue with me or act confused, when i was being clear that i just wanted to see a doctor in person!! i am tired of being ignored and mistreated after you operated on me. would not recommend to anyone and am gonna find a new gyno because this is just disgusting treatment. update - manager Stacey called me and i said i havent been able to contact yall since my surgery and she said "why because you couldnt pick up the phone or" and i said "ive been blowing up yalls phone and leaving messages and all it does is ring and ring and ring and ring and ring and ring no response" and she goes "okay you're not gonna talk to me like that" so i said f u and hung up this was my first surgery and i was experiencing pain after, and all i got in response to trying to schedule an appointment was arguments.

Dr. Delaney, NP Jackie and the staff are amazing. I have been going to Dr. Delaney for years and I…read morecannot speak highly enough about the professionalism of the office. Sometimes you have to wait but that is to be expected as the sole practitioner. I'd rather wait here then at a doctors office that runs like a factory. You are not a number here! Best practice in town.

In his hay-day, I'm sure Dr. Lebovitz was great. He seems to have loyal patients. But you know…read morewhat? I'm not old. I'm a new patient. And from my multiple visits I've learned that this doctor needs to upgrade his knowledge base. He's stuck in the 90's. when I had a motorcycle accident and tore up my arm, he told me to buy stuff that was hardly even for sale anymore. i went to a medical supplier and bought expired stuff cause that's all they had. and then all of my follow up visits were greeted with "ok, come back and see me in a week". what a waste of a co-pay. and when i had pink eye, he looked at it for 2 seconds then wrote me a prescription. turns out my pink eye was allergies related and went away after taking bendryl (thanks WedMD!). and doctors should be in relatively good shape. and not have horrificly bad breath. and i thought military doctors were bad....

Dr. Lebovitz and his physician assistant James C. Hornberger are completely incompetent. I told…read moreDr. Lebovitz the other day I had pain coming from my fingers (left hand) and radiates up my arm. His resolution is for me to go and buy some splints for both hands. He does nothing to check into it and neither does his incompetent physician assistant. I was just a patient with complaints and he really did not want to deal with it. His physician assistant is just as incompetent. I have a lot of disabilities and they have no idea how to deal with it. I have spoken with another physician and this person told me Lebovitz should have checked into any type of heart condition. My rheumatologist asked them to send a disc b/c he is not with Pinnacle Health they refused to send him a copy of the disc. Yes. I got very irritated with them but a patient is not suppose to say anything. Just show me the money....right!!! Have no intention of going back to them!!!