Very comfortable place. We visited Hilo from Kona and didn't want to drive back. So we found this…read moreplace. It didn't have AC but the fans kept us cool. The Mark was very hospitable and got us situated.

Just about everything I said about Wild Ginger Inn, also applies here. In fact, they are so close…read moreas to be within walking distance of each other. The bonus is that the man that runs the show here, John, is incredible! We were doing a backpacking trip at trailhead known for break-ins and John let us store our luggage here while we hiked and camped. When we came back, it was waiting for us in our rooms, I almost never receive service this good anywhere, let alone at a hotel this affordable! John is also one of those rare people you meet in the service industry that isn't just into making quaint small talk for the sake of it. He doesn't robotically recommend things everyone knows about. He really knows every nook and cranny of the island! Everyone else we told about our hiking trips on the island just met us with puzzled looks. John had done those hikes and had useful information to contribute about those hikes. Stuff you couldn't get with just a Google search. I LOVE competent and friendly people that know exactly what they are talking about! So many folks these days just run their mouths in a desperate attempt to make conversation, whether what they are saying is actually useful (or even true). John, if you read this, and ever come to Alaska, look us up, we'd be happy to do the same for you!

We had a great experience staying at the Hilo Hawaiian Hotel and would definitely come back…read more The best part of our stay was the staff. Everyone we interacted with was friendly, welcoming, and genuinely kind. A special shoutout to Charla at the front desk. She was professional, patient, and handled a difficult guest with grace while still making everyone else feel taken care of. Employees like her really make a difference. The location is beautiful. The ocean views are amazing, there's plenty of parking, and it's a nice area to walk around and enjoy the scenery. Our room's AC worked great, which was much appreciated after spending time outside. The hotel itself is clean but could use some updating. I think it would be nice to modernize certain areas while still preserving the Hawaiian history and charm that gives the property its character. There are also a few maintenance items that could use attention. For example, our towel rack was very loose and some bathroom finishes were showing wear. We also really enjoyed WSW | The Steakhouse. The service was excellent, and the bartender was knowledgeable and made great recommendations. Overall, if you're looking for a comfortable stay with beautiful views, friendly staff, and a relaxing atmosphere, I'd definitely recommend staying here.

I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't…read moreexpect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do.

The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated…read morerustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant

The staff is amazing! From the desk to cleaning crew, Trisha is so kind! Everyone always so…read moregracious and went above and beyond. Truly tried to do everything and anything possible for my Mom and I. thank you! Also loved the Koi pond we looked out over and the views. The room was clean and comfortable(mattress is amazing) but it is an older hotel and could use some updates. Faucets in the shower were sticky and hard to turn. No fan in the bathroom either. New mirror is great though! Construction on the first floor was very loud as well as traffic due to thin walls. Banyan drive felt very sketchy and unsafe at night and neither of us wanted to walk in that direction Coffee at the front was excellent and got our days started right! From check in to check out was so smooth and easy!

My wife and I stayed here for two nights in mid June in the Princess Kaiulani room…read more This inn isn't for everyone. There are few of the amenities that most people expect of hotels. Many of the individual rooms have no TV, microwave, ac/heat, mini fridge, or kettle/Keurig in the rooms. Fairly Spartan, but the rooms are clean, the staff is great, the bed is comfy, and there is a decent but limited hot breakfast included every morning. When we went there was a choice between egg scramble, breakfast panini, and French toast. There's also a communal area with a coffee machine and hot water kettle. Instant oatmeal, muffins, juice, and breakfast bar snacks are included. There's a fridge with bigger snacks and cold water for purchase. You're really here for the waterfall and the natural serenity. And both are wildly spectacular. The waterfall is huge, multi-tiered, strong even in the dry season and you can see it from the dining area and several of the rooms. Inn policy is to check in with the innkeeper to see if the water is safe to enter but even if you don't go in, it's relaxing to just read on the deck to the sounds of the waterfall. There's kayaks and standup paddle boards for rent. The water is cold even in June but it is quite refreshing to take a swim in. Do not drink the river water and avoid getting any in your mouth or eyes. For the outdoor enthusiasts, they offer repelling down the waterfall. The Inn does sell day passes to non-overnight guests but waterfall activities have a few morning hours exclusive to overnight guests. When we stayed, the Inn had low occupancy and it was nice having the morning waterfall all to ourselves to paddleboard and swim. There are two trails on the property that both lead to the waterfall. There's also a covered open air structure down river with seats to enjoy nature. Buddha statues are placed along the bamboo trail. Both trails are pretty easy and it's hard not to feel some sense of calm with this much lush jungle. Totally a place you can just peace out, write your novel, read, or just commune with nature. Parking is included in their shared lot. Coqui frogs are out of control and it can be quite loud. We didn't have problems sleeping but you may want to bring ear plugs. Bring bug spray for the mosquitos, slippers/flip flops or water shoes for the waterfall pool and hike. There's a communal box of supplies containing mostly sunscreen. The drive to and from the Inn is rather sketchy as it's through rural Hilo with no street lights, several blind turns on a 1.5 wide road with often very overgrown plants on both sides. Vehicles have to pull off into dirt or plants to let another vehicle pass. Do not recommend driving it late at night, especially when it is raining. There's also the main gate to the Inn and a main gate to the rural road right off from more urban Hilo that closes at night, but also can be opened with the same code you get from the Inn. If you're a nature lover and love waterfalls, you'll find this place absolutely enchanting. But if you're looking for a Waikiki style experience, you'll want to look elsewhere.

My family and I loved every minute of our stay at The Inn at Kulaniapia Falls. The setting, the…read morerooms, the staff, and especially the Chef's Table Dinner experience. The setting is so beautifully stunning that I wish we planned a day to simply stay on the property. The waterfall, the rainforest garden walk, the bamboo trees, the sounds of exotic birds singing - It is now what I imagine the Garden of Eden must have been. If you enjoy the calm spirit-rejuvenation of nature, do not pass up any opportunity you have to stay here! It is a once-in-a-lifetime experience. The rooms have a charming decor befitting this Hawaiian paradise, embracing the natural surroundings. The staff were all super sweet and accommodating, and they do it all: make breakfast, clean the rooms, act as a personal photographer, you name it! The breakfast they made was delicious and made to order. We didn't get to meet the innkeeper in-person, but he was amazingly helpful and accommodating with our multiple reservations on the phone. The highlight of our stay was undoubtedly the Chef's Table Dinner with Chef Lisa A. as our private chef and connoisseur. We felt so elegant and comfortable as we were wined and dined with such local luxury. As described, it is small, exclusive dinner with uniquely Hawaiian ingredients, created in the kitchen steps away from our table and the waterfall. Chef Lisa is a culinary artist, as well as brilliant chef! We felt like we were lucky tasters on an episode of Master Chef. We all got to taste Hawaiian delicacies that few others on the mainland have ever tasted. Chef Lisa was super gracious, generous and modest. She taught us a great deal as she warmly explained each course table-side. Her love of food and Hawaiian culture translated into divinely delicious dishes. Thank you, Chef Lisa, for all the magic you created for us in the kitchen! Our stay here, overall, could not have been better! We are so grateful that you had rooms available for all of us!! Mahalo, from the bottom of my heart!!!

Greatly enjoyed our stay with Gay and Koa with interesting conversations about old Hawaii as well…read moreas current events. They also shared with us their 'hobbies' of wood carving, weaving and other Hawaiian arts (they're quite talented both of them). The inn is a very well preserved old plantation style house, very peaceful but close to town with delicious breakfasts.. Highly recommend this place!!!

Our four-day stay at the Hilo Honu Inn was special - not just in the context of our week-long visit…read moreto The Big Island last week - but when compared to all vacations our family has ever taken. We booked the Samurai Room - with its Japanese themed furnishings and an unobstructed view of Hilo Bay from the sitting room. Our girls loved having their own room and separate beds, and my wife and I enjoyed restful sleep in the king-size bed, coquí frog chirps notwithstanding! We had our private parking spot, and all major attractions were a few minutes to half an hour away. Breakfast was a bowl of fresh fruit - lichee, mango, papaya, kiwi, grapefruit, melon - along with juices, lemon-infused water, tea, and fresh-brewed coffee, followed by something more filling, like banana-macadamia pancakes, quiche, French toast, or scrambled eggs and bacon. But the best part of breakfast was the conversation - with our hosts Gay and Koa - who we had all to ourselves for three of our four mornings. We talked for 2+ hours every day about Hawaiian flora and fauna, music, arts, history, language, and culture. Gay danced the hula for us and Koa played his favorite Hawaiian songs for us. They showed us their workshop - where they teach how to make feather leis, woodwork, ceremonial masks adorned with coyote teeth, traditional weapons made with tiger shark teeth, and countless other Hawaiian artifacts. I can go on and on, but that still won't do justice to what our stay meant to our family, so I'll share photos of what our girls wrote in their guestbook. Thank you Gay, Koa, and Hilo Honu Inn for a lifetimes worth of special memories. We will be back to stay with you next time we visit Hawai'i.

We really enjoyed the beautiful well kept down-to-earth stay. The property is both immaculate and…read morerelaxing. The morning breakfast is delightfully done and creates a nice community feeling. They are SO close to the surfing beach. A nice stroll with coffee to watch the locals was sweet.

I cant take the credit for finding this jewel. My wife did a lot of research and finally settled on…read morethe Orchid B and B. They have two rooms here. One is detached from the house and is rhe smallest. The larger room is located at the entry to the house. It appears that it is a converted living room with a 3/4 bathroom. No tub. The room is decorated nicely in island style and sconce lighting. Nice large flat screen tv on the wall with a swivel. A/c in the room if needed, cieling fans, and a couple nice couches. There is a refrgerator in the room that has a small freezer. There is a microwave on the lanai and a barbeque that can be used also. The breakfasts are outstanding and consist of papayas, mango, bananas, apples, dates and kiwi. In addition Steve makes waffles, and brings in bagels and sweet rolls on alternate days. Theres also, Coffee, yogurt and three types of dry cereal. The grounds are lush and well maintained. You have full access to the pool and hot tub. Theres also a koi pond. The lanai is about 35' x 35' big and really nice with many chairs to lounge on and chill... The only negatives i can think of is the water pressure in the shower is really low and the towels are pretty thin....these things are not deal breakers. Steve and Su are great hosts and we definitley reccomend the Orchid.

This is a charming, tiny hotel located in the downtown area. You're only about 150 feet from the…read moreFarmer's Market and lots of stores and restaurants. Easy walking distance to almost everything. Our room had a nice view of a park and we could see the ocean/bay, too. My only (minor) complaint involves checking in. There's no front desk so figuring out the code to your door can be a little challenging. I recommend calling well in advance to get any similar questions answered. The room was very clean and attractive. The mini-fridge was also most welcome. Terrific location and reasonably priced.

I totally went off of Yelp reviews in choosing a place to stay while in Hilo…read more Okay, I also researched the place to make sure it was legit. As far as booking a room, its really easy. You do it online and you get to chose which room you want, granted it's available. You pay a one night deposit to hold your reservation. I emailed Neil to see if he could run the balance so that way the room was all paid up. No problem, he emailed me back letting me know that he could do it. After you've booked you receive an email with your confirmation number. DON'T DELETE THAT EMAIL!!! You'll need the last 4 digits to get into the main door AND your room door. There is no front desk and no one there to check you in or out ... or so we thought .. read on ... When we arrived in Hilo it was well past 6pm. What I didn't expect was for Neil to be there waiting for us. But there he was! He helped us get in and told us where we could find restaurants for dinner and told us about Pauls Place (which is directly below). He's really a nice guy! I was not prepared for how awesome the room would be. Honestly, if you can forgo all of the luxuries of a resort .. you will love it here. It is in downtown Hilo, a block from Hilo's Farmers Market, and close to literally everything. Our room that we had was room 5, which consisted of 2 queen size beds, private bathroom, a huge closet, flat screen tv, ceiling fan, a small fridge, a coffee maker, small dining table and a lounger chair .. oh did I mention we had an AC in there as well. Which, really wasn't needed since Hilo is always cool in weather at night. There's also free wifi if you need it. The room was clean and it was definitely quiet at night. I read a few reviews where they stated that the bathroom shower would leak out water when showering. Although our shower was huge and the ledge thingy on the bottom wasn't 'tall', we didn't get any water splashed outside ... maybe we were more careful? Idk, but if your not having some huge water fest in the shower there shouldn't be any water flooding your bathroom floor. The beds were comfortable and I honestly didn't want to get out of bed every morning. We never had any issues with noise in the morning. Pauls Cafe downstairs wasn't too loud. But, you know it's morning and all the noises start in the AM just like at home .. plus we were already out and about by 7am. Go figure ... Check out is at 10am, but if you need to extend the time just call Neil! I would most definitely stay here time and time again. It was really great to not stay in a big hotel and I felt very comfortable there. Recommend them? Heck yes!! Side note: We weren't able to try Paul's food while there :( So we plan to on our next trip there! 10/100 Challenge 2018

Nothing good to say about this place…read more We couldn't stay because it was bad from the moment we got there. Hot water would take 15-20 minutes to get to the shower. No ice machine, no internet, no TV, no place to set your luggage except the floor. The pictures must be old because when we got there it was more rundown. Stairs were sketchy and the place really needs some work all around. Unsure why anyone would give this place a 5 star review when I am giving it one star because you have to give something. Do not make a reservation unless you want to give your money away because they have it posted that if you have a complaint about this place built in 1911, it will not suffice to get a refund of your first day if you don't cancel 24 hours prior. I highly recommend asking to see your room and tour the property before choosing to stay there so you know what you are getting yourself in to.

if I could give it minus stars I would. I urge you not to stay here. Everything is rundown what…read morethey call a superior room is a dump. They will tell you your room will have a king bed, but they give you a queen there are no phones, TV or alarm clock in the room & the toilet wobbles. There are holes everywhere. Someone tried to enter my room, and suddenly the manager claims it was a room check. I don't understand it and she didn't seem to care about my safety or the fact that I got an anxiety and had to sleep with when I open I didn't even feel safe to leave the room with my belongings to go into town to get something to eat. It was a nightmare. I didn't trust to leave my belongings for fear that someone would enter my room to steal them by the way, the manager says her family sleeps at the hotel. It's more like a motel dump.