We had a great experience staying at the Hilo Hawaiian Hotel and would definitely come back. The best part of our stay was the staff. Everyone we interacted with was friendly, welcoming, and genuinely kind. A special shoutout to Charla at the front desk. She was professional, patient, and handled a difficult guest with grace while still making everyone else feel taken care of. Employees like her really make a difference. The location is beautiful. The ocean views are amazing, there's plenty of parking, and it's a nice area to walk around and enjoy the scenery. Our room's AC worked great, which was much appreciated after spending time outside. The hotel itself is clean but could use some updating. I think it would be nice to modernize certain areas while still preserving the Hawaiian history and charm that gives the property its character. There are also a few maintenance items that could use attention. For example, our towel rack was very loose and some bathroom finishes were showing wear. We also really enjoyed WSW | The Steakhouse. The service was excellent, and the bartender was knowledgeable and made great recommendations. Overall, if you're looking for a comfortable stay with beautiful views, friendly staff, and a relaxing atmosphere, I'd definitely recommend staying here. read more

Hilo Hawaiian Hotel - Pool - Deep end goes to 7ft / Shallow end is 3 ft - Hotels Near Me - Hilo, Hawaii

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I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't expect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do. read more

We are frequent travelers and have stayed in hotels all over the world. Unfortunately, our experience at the Hilo Hawaiian was one of the most disappointing hotel stays we have had. The property is in significant need of maintenance and updating. During our stay we experienced the following issues: * Strong unpleasant odor in the rooms * Ripped carpeting * Mold on woodwork and around the shower surround/tile * Peeling and bubbling wallpaper * Dirty hallways and common areas * Mold on the ice machine * Main public bathrooms were unclean * Multiple electrical outlets that did not function * Dirty outlets and light switches in the room * TV remotes that did not work in either room * No smart TV capabilities * Uncomfortable sheets and pillows * Additional charge to use a microwave The housekeeping service was also extremely disappointing. We repeatedly requested room service over four days and were continually told someone would come. When service was finally provided, the bed was made, but there was no sweeping, dusting, or meaningful cleaning performed. The restaurant experience was equally frustrating. The coffee was weak and overpriced at $5 per cup. A waiter even stated that management instructed staff to prepare the coffee weak so they would not go through as much product, which was surprising to hear. The bay view, which is often highlighted as a selling point, was also disappointing, with water conditions that were far less appealing than expected. We understand that older properties require upkeep, but cleanliness, basic maintenance, and guest service should never be compromised. Based on our experience, we would not choose to stay here again and cannot recommend this hotel to other travelers. read more

Hilo Hawaiian hotel has free parking for guests and the hotel restaurant serves pretty decent breakfast. My complaint was our room. The carpet in the room was filthy and chemical still remain on the carpet which left us slipping in the moldy bathtub. The wall paper is starting to come off. The AC was very loud and it was difficult to sleep at night. I wrote to Windham but never heard back from them. I will post pictures of the carpet in the room. read more

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Roach Motel! Our room had roaches, the a/c is so old it doesn't cool below 76 degrees, the sheets and pillow cases are stained yellow, there was someone else's hair all over the shower, floor, etc and the front staff could not care less! So glad this was a short stay! I will never return. read more

Worked during a business conference at this hotel and I appreciated the kind services from every staff member encountered. Mahalo for your thoughtfulness and assistance whenever we had a question! I also appreciate that your venue doesn't charge extra for parking. I pray that doesn't change;)! Although I only enjoyed a few lunches during our meeting, I must say you did a good job with the offerings - with vegan and other options for the attendees. Thank you! read more

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Fantastic hotel in Hilo! We stayed here for a couple of nights on our vacation and it was great. The lobby is spacious and modern looking with plenty of places for lounging. There is a pool to the side of the hotel and lots of parking available. The hotel also has a restaurant bar and a proper restaurant, a steakhouse that does buffets on the weekend. We didn't do the buffet as neither of us really enjoys eating at a buffet but we did have breakfast there and we went to the bar side for a couple of drinks, including a free cocktail upon check in. The room was clean and had everything we needed. We booked a room facing the water and the coconut island which was a lovely view. You can hear through the wall quite loudly but if turning on the fan constantly helped drown out the noise at night. I was a little annoyed that we were placed in a room next to a family with a bunch of kids, including a crying infant when the hotel didn't seem to be too busy during our stay. I went outside a couple of times to enjoy the view with some drinks but had to get back inside immediately due to the loud crying. We were also issued a $10 voucher to use at the restaurant. We used one for breakfast but could not use the other 2 vouchers. There are other restaurants nearby and even one that is a walking distance. Had there been an option to order from a menu at the steakhouse, I would have loved the chance to do so. Perhaps next time. Overall, the stay was good and would not hesitate to book this place again if ever in Hilo in the future. read more

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The good: room, A/C, refrigerator and beds were great. The bad: roaches on the dresser, night stand, bathroom counter and shower. Poor reception with local stations on the TV. Broken ice machine on the 8th floor. No complimentary breakfast, however a $10 WSW restaurant coupon for one for each day is provided. The front desk staff were friendly and professional. read more

The sincerity of the attendees at the front desk. Generally unaccommodating. Warehouse style trash bins in room with trash exposed. Minimal towels Broken patio furniture Scuffed walls Dog dedication unclean in outside walkways I will be staying here again. I do not recommended with hotel . read more

Everything, update rooms, wallpaper coming off walls, hanging lamps with no apparent light switch. Rooms by ice maker open to hallway, you could hear folks getting ice. TERRIBLE, move or enclose ice machine. Elevators need insulation. Unable to fall asleep all you could hear is the elevators go up and down. TERRIBLE!!!!! On a scale of 1 - 5, 5 being great, the stay was below 1, negative, negative, negative read more

Our usual hotel in Hilo... Been coming here for years whenever we are in Hilo. Located on Banyan Drive, next to Liliokulani Park and Coconut Island. Also walking distance to Suisan Fish Market. A nice quiet area of Hilo. Hotel interior was refreshed probably over the last 10 years and it looks clean. Outside is a little dated, but totally okay. Upon check in, we were given two $10 meal discount coupon for the hotel restaurant, and used it for breakfast the next morning. Restaurant has nice views of Hilo Bay. Also there is a small enclosed bar area with nice bay views across the main lobby area. I think of the three hotel on Banyan Drive, this is the best one and have been satisfied with it ever the years. read more

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Found Hilo Hawaiian Hotel on Southwest Airlines while booking my flight as I wanted the points. Out of all the hotels that were available, this was the most reasonably priced and looked clean. I needed a room with two double Beds that could sleep four people. Hotel is close to the airport. Plenty of parking. I believe the resort fee was $40/ Night but you can park anywhere. They also have a parking garage. The hotel is right next to the Liliuokalani Park. Great for those Thales early morning walks with the other morning peeps. The lobby is a wide. Friendly staff and has a lounge and restaurant. Upon checking in, I got four free drink tickets and a free breakfast for each day we were staying at the hotel. You need a key to get up to the room at all times. When we got the room, the first thing we checked was the number of towels. So we called and they brought us more within a short time. The room is big and spacious for 4 people. There's a refrigerator in the room. Ice machines are only in the 6th and 8th floor. But you gotta go early because the other guests took all of it. The grounds are great. No hot tub to soak aching muscles after the days adventure. The pool has a beautiful view of the bay. They do have a gym that is a separate little building outside of the parking and on the main street. Hotel is close to other restaurants and short drive to Downtown Hilo. Hilo Hawaiian Hotel was a great experience and would be staying here again. read more

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A room overlooking Hilo Bay and Coconut Island? Beautiful! Getting up to see this reminds me how much I miss Hilo. When checking in, me and my hubby got 2 comp drinks, plus $10 off per day off their WSW restaurant. Since our room wasn't ready when we checked in, we took advantage of the drink - yummy. Our room had a king size bed. It seemed pretty standard, but had lots of room to walk around and didn't feel stuffy. Will stay here again when in Hilo. read more

Hilo Hawaiian Hotel - The view from my room. - Hotels Near Me - Hilo, Hawaii

When we checked in, I noticed that the front desk agent gave the guests ahead of us reusable water bottles. However, when it was our turn, we weren't offered any. It wasn't a big deal since we had brought our own, but it felt like inconsistent service. I found out later that the reusable water bottles were included in their mandatory resort fee. After receiving our keys, we went up to our room on the 8th floor. The room looked very dated. The wallpaper, doors, and doorknobs looked like they hadn't been updated since the 1980s. The doors were dirty and covered in scuff marks, which gave the room an unclean and somewhat unsettling feel. When I pulled back the blanket to check the beds, I found several hairs underneath the sheets. The blanket itself also had brown and red stains. It was honestly disgusting. I immediately called housekeeping, and to their credit, they responded quickly and changed the bedding on both beds. Since we arrived later in the evening, we decided to have dinner at the hotel's restaurant and use the $10 nightly dining coupons that came with our stay. We ate in the lounge, which was first come, first served. The seating area was very small, likely because the hotel was still under renovation. Our waitress was friendly, but the service was extremely slow. It took about 45 minutes for our food to arrive, even though the restaurant was not busy. During that time, no one checked on us or gave us any updates about the delay. We noticed other tables experiencing the same issue. Because of that experience, we chose not to eat there again. I also called Housekeeping to get some extra towels since we were only given 2 and no one picked up. I waited and called several times but still wasn't able to get through so I called front desk and told them the situation and they put me on hold and just re-routed me back to Housekeeping after I already told them that I was not able to get through that's why I was calling front desk. I ended up just walking downstairs to the front desk to get the towels. The one highlight of our stay was the incredible view. We had a beautiful view of Coconut Island and the ocean, which was definitely the best part of the hotel. Overall, I would not stay here again and would not recommend this hotel. Between the inconsistent customer service, the outdated and unclean room, and the disappointing restaurant experience, it did not meet our expectations. read more

They have very nice people that work there but the place is really run down. It's borderline dumpy. For over 300 a night you expect a nice hotel. The bar and restaurant only stay open until 9 even on the weekends. There is no microwave in the room but you can rent one for $5 a day. The fridge is in the bathroom and it leaked. You walk down the hall and there are usually 3-4 microwaves on the ground outside of rooms. Looks so bad. And then our A/C unit sounded like a helicopter landing every time it kicked on. The door to it was wide open and it looked like it's never been cleaned. They did come up and fix it the next day but the first night of sleep was rough. I only gave it 2 stars because the workers were nice. Would not stay here again. read more

Spectacular in every way! Only one issue (not Hilo Hawaiian's fault) I did book on Priceline and they don't tell you clearly you have to pay a $35 daily fee upon check in. So that cheap price you got on PL ? For me it was $350 extra. Next time I'll book direct. Room was immaculate. Included a mini fridge. Crisp linens. Nice patio and I really enjoyed the pool. Walk to coconut island and the Japanese gardens. Just gorgeous! I do wish we had a bay view, I peeked at one and view was incredible. Our room had a garden view which was above the front side of the hotel. It was fine. I decided not to ask to switch rooms because front desk staff were so nice and I didn't want to be a complaining guest . The staff were all so lovely. Sadly, I did witness a few rude guests. How annoying! I mean we are literally in paradise... live Aloha when you are in Hawaii, people! Loved the free breakfast, and the Happy Hour is awesome- on Fri Sat nights they had terrific local live music. We ordered appetizers and beers and it was fine! Free parking. Filtered water to refill your water bottles. Very thoughtful touches And the lobby is just beautiful!! WiFi isn't the best but it works. I did not try the Steakhouse but it looked nice. Prices were moderate. We LOVED our stay at Hilo Hawaiian Hotel. We love Hilo. I recommend. read more

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It's been over 10 years since I've stayed at the Hilo Hawaiian Hotel. I was recently there for a one night staycation. There has been a major update renovation to their rooms! The beds especially are so comfortable and the rooms clean and inviting. A Continental Breakfast is now served between 6:30am to 10am. Although it's limited to coffee, fruit, juice, pastry and cereal. It's a thoughtful addition! Thr staff of the hotel is very welcoming and helpful. The cocktail bar & lounge has a very good happy hour with very reasonable prices. The continental breakfast is also served here and there is a nice ocean view. With Kama'aina (local resident) rates, it is a very affordable. The location on Banyan Drive in Hilo is convenient. Highly recommended! read more

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What a good night's sleep I got here! It's been over 10+ years since I last stayed at the Hilo Hawaiian Hotel in sleepy Hilo town. Yes, at night in Hilo, you can probably hear the lovely sounds of the croqui frogs. Some folks don't like the noise, but as for Bruddah man, I don't mind it at all. When I pulled into the hotel parking lot (in the early evening), I could hear the chirping noises of the croqui frogs. As for my accommodations - My hotel room was nice & comfy. Looks like the Hilo Hawaiian hotel has done a great job with securing the building, as well as maintenance of the hotel room. The hotel room had your standard amenities - coffee maker, refrigerator, hair dryer, large screen T.V., iron and ironing board. The hotel also provided soaps/lotions/shampoo/body wash. In the morning, there was a complimentary continental breakfast provided by the hotel. The simple continental breakfast consisted of - fresh fruit, oatmeal, pastries, juices, & hot coffee and tea. The room rate was very reasonable at ($169.15) per night, and after adding all the various taxes, the room was just under ($200.00 bucks). The Hilo Hawaiian Hotel also had a Kama'aina Special - No Resort Fee. All you have to do when checking in is provide a valid Hawaii ID/Driver's License for proof that you're a Kama'aina. Parking is free, but it's first come, first serve basis. I had a great night's sleep at the Hilo Hawaiian Hotel, no road noise, or honeymoon noises (see my review from the hotel I stayed at in Kona, Lol!). The bed was very comfortable, and there were many electrical outlets available so you could charge your electrical devices. I would say the highlight of my hotel stay was the spectacular ocean view from my hotel room! If you take a quick look at my pics, I'm sure one can appreciate this hotel. read more

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We were very disappointed with our stay. We came to the Big Island hoping to catch episode 40 and ended up getting back to our room late. I went to adjust the thermostat and noticed ants on the wall and ground. The next morning when I went to the front desk, they offered to spray the room for us. I went to tell my husband but decided I didn't want to be in a chemically room and when I told them never mind, they switched our rooms. However, this room also had ants. We didn't have any Wi-Fi in our room. Something about a storm in Oahu knocking out a tower. I also thought it was icky that the lotion was used in the new room. And to top it all off, check out is at noon. So why did housekeeping open our door before 9 am...even with the Do not Disturb sign on the door? For the price of the stay, we for sure didn't expect all of this. read more

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I've never had the most horrible front desk service in my years coming to Hilo & staying at the Hilo Hawaiian. if the front desk lady thought she could get away with her stink attitude she's sadly mistaken. Her disrespect towards me (and I'm LOCAL! BORN & RAISED! She spoke with no respect! No friendliness, NO ALOHA! Why would you employee someone like this! Im not sure if housekeeping was short staff, but we waited patiently for 4 hours for a room! it's sad that one rotten employee can act this way and get away with it! I hope she apologizes to us for the wait as a common courtesy...if not I will take this to the higher ups...Saturday 2/14/26 3:31pm HER NAME IS ALICIA... read more

Hotel rooms are old and dirty. The surrounding area is also unpleasant due to the homeless people. Would avoid staying here at all costs. Although the lobby is nice and remodeled and restaurant is good.. read more

10/11/24 Hilo Hawaiian Hotel 71 Banyan Dr Hilo, HI 96720 I stayed there for six nights in October for a high school reunion. This is the place where the locals stay when in Hilo, it's lower end than it's neighbor hotel but not by much in my opinion and a better value. There is ample self parking. There is a small unattended swimming pool at the back of the property. There is a well equipped modern fitness shack outside the front of the hotel on Banyan Drive. My Banyan view room was spacious with a workstation desk, cable TV, coffee maker and mini refrigerator. There was no microwave. The AC worked as expected. The only thing that didn't work was the AC outlets in the lamp bases that did not make contact to my plugs. The internet WiFi worked well and was on the slow side but I'm spoiled by my fiber internet at home. Room service was every other day which is fine with me. The staff was friendly and helpful. The included Continental breakfast was feeble with two bakery selections, one or two fruits, inconsistent oatmeal, juices and coffee. But it's better than nothing. A solid hotel and good value. Definitely will stay here again. read more

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It's a nice hotel but I'd say the three and a half stars given by Yelpers is about right. The lobby is very attractive. Open aired from front to back. Very nice staff, from check-in, to the bartender, to the bell hops. It's all self parking, which is fine, especially because there's no charge. That's rare! And they have both outdoor and underground parking. They also have coin operated clothes washers and dryers. The pool is decent, nothing special. The view is nice... sits right along Hilo Bay. It's walking distance to a few restaurants and parks. But mostly you need to drive. The rooms are spacious and clean. That's probably the most important thing. And we had a room with a view of the bay, so can't complain about that. The serve "continental" breakfast, but don't get your expectations too high. It was coffee, tea, juice for drinks. Apples, banana bread, and some pastry for food. Oh, and some very watery oatmeal that I think they mis-cooked? Overall for the price and amenities, it's a nice place. read more

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What an amazing stay we had here in January! Clean rooms, great location, beautiful grounds and attentive staff. Very much enjoyed my stay. Decent pool and gym, close walk to restaurants, downtown Hilo and a lovely quiet beach. The Continental breakfast was the only thing that was not my fav, not much to choose from. Fruit, some pastry, coffee, juice and oatmeal. Was hoping for something more traditional for the islands. I would without doubt or hesitation stay here again. read more

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Good modestly priced hotel. Free parking. We especially liked the inexpensive upgrade price for the wonderful ocean views. (Open rooms may have resulted from Kona low storm causing cancellations.) A shoutout to KEENIN who has such a cheerful and friendly attitude. We took up his offer to help us move to a new room when our door lock broke. His terrific customer oriented attitude helped mollify a bad experience with how the front desk staff handled the problem. read more

Visiting Hilo on a business trip, first time in a long time and we decided to stay at Hilo Hawaiian Hotel. I was surprised it has been a while staying in a hotel on the islands and was quite surprised that they had to bell service and rooms are not cleaned or service daily we arrived on the 25 of July and was told by the front desk they were not cleaning the room if you run out something let the front desk know other then that they will come in on the 27th to empty your trash and change towels only. The hotel is okay, front desk staff one person was not the friendly maybe she had a bad day. Parking they have 4 different parking lots and the one on the side the same level as the hotel is very tight, so if you don't want nicks on you car better to park in the lower parking stalls. The Continental breakfast was ok, but if after eating there by the 3rd day found out they would discount your bill $5.00 total of $10.00 for a couple in a room off the restaurant bill if you want eat a set meal. Which we did and it was much more enjoyable. And less crowded, if there is no room you can take out your continental breakfast to your room or eat it in the lobby. read more

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booked this hotel through Expedia based on the "premium suite" photos and description, but what I received at check-in was a worn-out room that looked nothing like the listing. When I raised the issue, the staff said it was "Expedia's error" and refused to honor the advertised/confirmed room type or provide a reasonable solution. A hotel shouldn't shift responsibility to the guest when there's a partner listing error--guests shouldn't be the ones paying the price for it. The lack of accountability and customer care was unacceptable. I have screenshots and photos documenting the mismatch. I won't be returning, and I do not recommend this property. read more

There aren't many choices for hotels in Hilo, but I always enjoy staying at the Hilo Hawaiian Hotel for its location, friendly staff and now updated rooms. Nothing fancy here, just a warm and inviting atmosphere, nice views of Coconut Island and the bay, and walking distance to Queen Liliʻuokalani Gardens. They have a great WSW | Whiskey, Steak and Wine restaurant in the lobby. Solid food and service and open for breakfast and dinner. This property has plenty of parking. Check out the Hilo Hawaiian if you're planning to visit Hilo. read more

Hilo Hawaiian Hotel - Breakfast view at WSW restaurant. - Hotels Near Me - Hilo, Hawaii

Sia at check-in was fantastic. Gave me a great room with a beautiful view. I met Mathew the bartender he was awesome. I love staying at the pool hardly any people now the steakhouse not so great service was horrible. Never checked on me. Food was called. It was my last night. I thought I was gonna have a great experience. The manager didn't even ask me how my dinner was. That was my only issue with my say otherwise, everything was fantastic. read more

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The hotel just got bought out by Wyndham. A week ago I tried to book the hotel while it was Castle and it was $100 cheaper for the total stay but since it got picked up by Wyndham, the price went up :( Bad timing. I booked the cheapest rate which was booking direct for $160 a night in a basic room with no view. The $160 did not include the resort fee or tax. Lodging in Hilo is extremely expensive , but they get away with this due to there being so few places to lodge. My 3 night stay ended up with tax and the resort fee came to $545.75. When I did online check in, I did ask if they could possibly give me a room with a balcony and a view figuring what the Hell do I have to lose would have been an additional $45 a night for this and to my surprise, they did! The woman at check in who checked me in was friendly and fast. The young men outside who appear to be valet but aren't (it's a weird set up outside considering it's self park lol) were friendly as well. There was plenty of parking although I did notice that the later you arrive the more limited the spots become. The resort fee like many say is a joke and imo should be illegal as I did not use the pool which had a ton of kids in it, did not use the gym, and did not use their toiletries (which are gender neutral...not kidding...it says gender neutral on the packaging). Hawaii also taxes their resort fees which is ridiculous. They do give you $10 coupons to use at the steakhouse but it has to be used on food. Ended up not using them as the food was already overpriced $17 before the coupon for a croissant sandwich during breakfast. If you noticed, I'm on a budget :) A lot of people are negging this place due to being dated and needing a renovation but I had no problem with it as I was used to staying at Uncle Billy's. I actually find the retro look relaxing and quaint. AC in the bedroom was appreciated as was having a fridge (a Yelper mentioned it making things freeze...I had this experience too), comfortable bed, good shower, and large tv with many channels. Bugs...Although I've lived in Hawaii, I still never got used to the giant flying roaches and huge termites. I did not notice any bugs in my room until early in the evening when I went to wash my hands (the sink area is sort of the "kitchen" with the mini fridge, coffee maker, and where you leave your bathroom stuff). There were a couple mini roaches on the floor near the mini fridge, one in the sink, and a larger one (thankfully not the huge ones) with huge whisker/antenna looking things coming from what looks like a crack in the sink. Forget doing cosmetic renovation when you need to seal up cracks in your sink. Once I realized that there were some bugs, I put my food which did not require refrigeration into my backpack zipped up and did not leave a single toiletry of mine out due to germs. I honestly wish I brought gloves with me as I'm trying to remain as ignorant as possible when it comes with sanitation here as I do not want it to ruin the last 2 days of my vacation lol. Another thing to note, while the balcony and view is beautiful and definitely make use out of it by having meals or a drink on it like I've been doing, you don't hear the ocean like one reviewer said. It would have been nice to have heard it but since I kept my balcony door closed at night due to insects, you likely won't hear it anyway. Another thing to note, do you need AC in Hilo? As someone who likes my room cold, I'm saying yes. A lot of Airbnbs don't have AC. Pricing info that may help other travelers on a budget in terms of lodging. I love the Big Island and end up splitting my time between Hilo and Kona but mainly in Hilo. $546 for 3 nights in Hilo included an upgraded bay view with balcony from the cheapest rate that I booked under for no view=$182 a night $427 for 2 nights in Kona at the Royal Kona for an oceanview room plus $110 for parking and the resort fee for those nights=$537 for 2 nights=$269 a night...was given an upgrade form the oceanview I booked to an oceanfront (stayed at this hotel many times). Booked on Priceline with a $50 off coupon as an Express Deal where the name of the hotel isn't listed. This was the cheapest way to get a room there. UPDATES SINCE LEAVING: On my last day I couldn't use my balcony as there was a huge swarm of termites on it who shedded their wings =/ You only get housekeeping every 3 days which is fine so on 3 different occasions I called for towels to get delivered. Of the 3 times I did this (2 times on the phone and 1 time at reception), I received 0 towels. The only way I received extra towels was when I went to reception and saw a different person working there. I would stay here again but probably bring roach spray. read more

At the time of writing, Castle Hilo Hawaiian Hotel has 3 stars. That's not just misleading--that's propaganda. This place deserves maybe 1 star... and even that's generous if you've ever stayed literally anywhere else. You step into the lobby and are immediately hit with a stench so foul it feels like a physical attack. I was told it's coming from the hotel steakhouse. Buddy, if your steakhouse smells like low tide at a fish gutting dock, maybe it's time to shut it down or rename it "Scent of Regret." Panicked, you rush to the elevator, hoping to ascend into cleaner air. Instead, you're greeted by a sad, crooked little 12-inch monitor--probably salvaged from a hospital waiting room in 1997--playing choppy hotel ads that only remind you how far you've fallen in life. And then... the room. Oh, the room. If you've ever wanted to sleep in a time capsule sealed during the Gulf War, congratulations. The wallpaper is peeling like it's trying to abandon ship. The furniture is haunted. The air smells like mildew and broken dreams. You get a single thimble of shampoo and a toilet paper holder that looks like it lost a fight with a drunk raccoon. It's the kind of place that makes you reflect on your choices. Deeply. Existentially. Honestly, nothing in Hilo is luxurious--but this isn't "modest." This is punishment. If you're staying more than two nights, you're not on vacation anymore... you're in exile. Catch the next flight to Oahu and cleanse yourself. read more

I strongly do NOT recommend Hilo Hawaiian Hotel. The prices may be inexpensive for a few nights stay but pick any other hotel. You walk into their pretty, open air lobby and you're whacked in the face with a stench of rotting fish, I think the smell of the SF pier is miles better than this. Our room, we booked standard room no balcony or anything fancy. The showers are not meant for people 6'+, and theres no fan to even air it out you just let it marinate, might be why the wallpaper is peeling off everywhere. The front desk is available any time of day which is nice, but if they'd actually listen or follow directions on how many towels we'd ask for this would've been a little bit more positive. Scheduling housekeeping is very simple here, but if you do they might just not care and wait until your room is vacant to clean it. Cherry on top would be that the very night we checked into the hotel, we had roaches running across the dresser and if you let food sit out for any amount of time they would already have claimed it as their own. You're already booking a flight out here, might as well get a good hotel too and not just one of the cheaper ones. read more

Me and my Husband together celebrated our birthday by staying here at Hilo Hawaiian hotel. I came here with my husband and my 2year old daughter. Had a very soothing and comforting stay here. We booked our room at 5th floor with an ocean view. Rooms were clean and beds were very comfortable. They had a coffee machine along with hawaiian coffee and a green tea bad and one American tea bag, a refrigerator and an iron with an iron table. They don't have an microwave but of anyone need it they will provide you with $5 per day which is good. We needed key cards to enter, wifi was fast and good. Parking lots has good number of space, they has basement parking along with open spaces parkings lots. They had a gym and a gift shop which was really good were you can buy some gifts and can also grab some snack along. The hotel is surrounded with Banian trees and if you get down from you room Japanese garden and coconut island is just across the road which is just 5 minutes walk from the hotel. I was bit disappointed with one single issue and that was being an hotel in Hawaii and we being an outsider expected a warm welcoming by offering us a flower garland as that whats Hawaii is known for but the interaction at the reception was bit cold just that they gave us our room keys thats all. Room service was very good and were helpful. My overall stay was just memorable. Thank you Hilo Hawaiian to make our trip amazing. We are definitely looking forward to be with you again. read more

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I needed a room for just one night, and to be honest, I chose this hotel because it was slightly cheaper than the Grand Naniloa. But it all worked out and I have no complaints at all about the hotel. Check-in was a breeze - the lovely wahine who assisted me at check-in was very friendly. We each received a plastic water bottle for free, and there was a water cooler at the entrance for us to fill up our water bottles. Hooray for free filtered water. Our room was clean and it came with shampoo, conditioner, soap, coffee maker and two packets of coffee (one caffeinated and one decaf), paper coffee cups, hair dryer, two sets of towels, and a nice flatscreen TV with spectrum cable. The room was equipped with wi-fi, however, I seemed to have trouble with the wifi and just stuck with my regular cell service. The only thing I didn't like about my stay was the bird droppings on our rental car that greeted us the next morning. TIP: if you're parking your car here, park in the underground area so you don't get bombed like how we did! Otherwise, we had a very lovely, albeit short stay here. read more

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Was disappointed in the lack of hospitality for Kama'aina patron. During reservation process the wahine was very helpful and courteous. Said to call on day of reservation for a possible early check in. When I called they said check back at 1:00pm, so after lunch swung by hotel. The older local woman was not very friendly and said to check back at 3:00 with a condescending attitude. Ruined the whole stay. read more

Final verdict: Happy with the room, the awesome view was a bonus. Would stay again. The Good - I paid extra for the balcony and bay view ( the Banyan view room cost less) I would eat my meals on the balcony and look at the bay ( and there is coconut island) - Plenty of room, in the room. I traveled solo, but if a family of 4 was traveling, this large room is useful ( think, 4 suitcases, people packing and unpacking) - free breakfast. delicious. - elevators. I am use to smaller motels where you the stairs are the only option - The bed was more comfortable, then the bed I had at Bay Reeds hotel, also in Hilo The bad. - While the view of the bay is great. When I stayed at Bay Reeds, I could hear the waves through my window - no microwave. Bay Reeds hotel has a microwave, and full size fridge. read more

Upon arriving, you are greeted by a very nice lobby, bar, restaurant and view of the ocean. You need your hotel key to operate the elevators. This is convenient and nice as it deters anyone who isn't staying in the hotel to go up to the floors. I have mixed emotions about our stay. Pros: - The lobby is gorgeous. It is very up to date and has fresh flowers delivered to spruce up the room. - There is a bar on the first floor of the hotel. It has plenty of seating, and some nights they have live music. - The view of the ocean is beautiful. You see coconut island right in front of you which is fun to walk over to. - We booked through Costco so we had a $100 credit for a meal at their steakhouse. Cons: - The hotel rooms are very basic and old. They definitely need a good remodel. Upon entering our room, there were nuts and shells in the corner? The carpet is very old and clearly had not been vacuumed well. - Our toilet barely worked in the sense that the arm lever wouldn't close fully so every time you flushed the toilet, the water tank would run until you stuck your hand in the back and fixed the stopper. - There were a lot of fruit flies in the bar. This isn't necessarily the bars fault, and as I traveled to other places on the island, fruit flies were everywhere so maybe this is a normal thing on the island? I just don't like fruit flies in my drinks and it happened quite often. - The continental breakfast is a joke. Each room gets 1 to go box for their food. This isn't necessarily a bad thing because you can fill it as much as you want and continue to go back for more food. However, the "breakfast" is nothing more than 2 types of croissants, an apple or orange, and premade oatmeal with raisins or brown sugar. That is all. There is coffee and juice. But they water down the juice so it's water with a hint of orange. Overall, this wasn't a bad experience, it just wasn't what we were used to. We wouldn't necessarily stay here again, as we like to vacation a little more boujee-r but if you are looking for a place and don't have as high expectations like we do, it would suffice. It seems like the hotel spends most their money on making the first floor modern and up to date so it looks nice to the eye, but completely ignores the need to remodel and bring their rooms up to date. read more

We had a great view from our suite at the Hilo Hawaiian. In fact we had the same room from a year ago. With covid winding down you would expect the service to be back to pre covid standards. Well you still have to call to get towels. They request that you put the trash and the used towels out side your door. We were told that house keeping will not clean your room unless you stay there for five days or longer. They were ants crawling on the dining table when we entered the room. On the brighter side, Kinan from bell services was friendly he delivered our suitcase, Ice chest and other bags from our shopping at KTA. He was fast and efficient. He had mentioned that they arr short staffed in house keeping. Hope the situation will improve before our next Big Island visit. read more

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Burr. Bed next to the air conditioning wall. Very noisy and being blown by cold air all night makes sleeping uncomfortable. If you don't have air conditioning, the room get stuffy. Great view of water outside. No sunrise. Cloudy skies outside. The faithful early birds (people) drive, park and do their walk in the morning. The room is bright with lots of lights. Hugh TV. The night of the Big Brother reveal that named Jag, the first Sikh to win. read more

Hilo Hawaiian Hotel - Hotels Near Me - Hilo, Hawaii

One of just a few hotels in the Hilo area. While it isn't newly remodeled as the Naniloa is, we enjoy ourselves every time we stay here. The workers in all departments are fantastically friendly and capably accommodating. The bar serves early morning coffee and a continental breakfast. The bar is well stocked and the bartender makes great bloody Mary's. And to top it off, it's within wary walking distance of Hilo Bay for the state canoe races. read more